Cancel the Pre-Order Problem

I Pre-order the JT new albums and I changed my mind and cancel it.
But the album's page still shows that I Pre-order it.
It will be charge and download with my new movies that I will Pre-order soon?
Sorry for some bad grammar.

I too ordered mine on the 9th (@ 2:45 AM) and like you my expected ship date was 2/18. The phone's already been shipped, scheduled to arrive tomorrow.
Like you, I was a little upset about seeing the 2/18 expected ship date after placing my order. Especially seeing that there were no lines at most of the Verizon & Apple stores but alas, it looks like tomorrow's the day.
I'm not sure if you're a new Verizon customer but assuming you are, is there someone in your family who can purchase the phone and service for you, in their name? Then once your issue is resolved with Verizon perhaps you can transfer it to your name?
I'm new to Verizon and not yet fully familiar with their policies. If you do decide to go this route, please call them to make sure that they allow customers to transfer phones/service from one customer to another.

Similar Messages

Can't purchase a song from an Album that I cancelled the pre-order for?

Ok, so here's the deal, I bought a £15 voucher and made some purchases, the first of which was the pre-order of an Album that was released today (Sunday 24th). I didn't know however, that the cost of the purchase was deducted from your balance once you actually downloaded the album, and I've spent my credit to the point where I'm pennies of being able to pay for the pre-order of the Album. I decided however, to hit cancel pre-order and simply just download the songs that I could afford, then download the wrest at a later date. However, the album that I've cancelled my pre-order for, still displays as 'Purchased'? I was able to download one song for pre-ordering the album, but that was a deduction of 99p, the price of a single song. I'm curious why I cant't purchase the wrest of the album individually, am I tied to the pre-order because I downloaded a song that was advertised as 'Early Access', or do I now have to pay the full cost of the Album because I've surpassed the deadline to cancel the pre-order (if there is such a thing).
Some one please help me
P.S. I've only been using iTunes for less than a week, so I'm pretty much a noob.

Delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

I pre-ordered an album, but then bought it and downloaded it before it was available on iTunes. Is there a way to cancel the pre-order and get my money back?

please help me!

Probably not; the terms of sale for the iTunes Store say that all sales are final. But you can contact the iTunes Store and ask.
http://www.apple.com/emea/support/itunes/contact.html
Regards.

After canceling a pre-order from iTunes I don't have the money credit back

I recently pre-ordered an album from iTunes on my iPod Touch. (gift card)
After about a week I decided that I'd rather get the actual physical disk from the store once it's released, so I canceled the pre-order and I was told by the iTunes store that I would get the credit back after a cancellation, but to my surprise I haven't gotten the credit back. It's already been a day since the cancellation and I haven't gotten anything back, not even an email from iTunes witch I always get after every transaction.
Please help me out, Thanks! :-)
Israel.

Contact iTunes:
Apple - Support - iTunes - Contact Us

Can you get your money back from canceling a pre-order?

I recently pre-ordered an album that I no longer want. I canceled the pre-order but my current balance on my account hasn't changed. I spent $17 on the album, and want to know if there is any way that I can get that back.
Thanks,
Logan

if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt.

Do i get my money back after i cancel a pre order

So i pre ordered the Linkin Park album The Hunting Party, and when I did it, two songs were automatically downloaded to my library, but then more songs were released and they didn't download to my library even though they were already available. I did some digging up on the internet and someone told me that an email was sent to my email adrees noticing me that the song from the album I preordered was already available and ready to download to my library, but once I entered my email there was no mail that said that, so I cancelled the pre order thinking that if i preorder it again I would get the songs, but to my surprise the money I spent on the album was not given back to me even though i cancelled the Pre Order. Is there a way to get it back or am I screwed? Alos if there is a way can somebody tell me please?

Do they show as purchased in the store and do they show on your account's purchase history ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
The HT5714 page that I linked to includes :
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.
You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do you cancel a pre order of a album

i have pre ordered a album and a song was released today and it won't download so i was thinking of cancelling the pre order and just buying the song. help ?

The following may help: iTunes Store: About pre-orders - Apple Support

Cancel a Pre-Order

I accidentally pre-ordered an album and realized it was the wrong version after it was done. Will I be forced to purchase and download the album when it is released? Is there a way I can cancel the pre-order?

Click here and follow the instructions.
(41801)

HT5714 How can I cancel a pre-order?

How can I cancel a pre-order??

Go to the iTunes Store. Click on your Apple ID and enter your password. Scroll down towards the end of the page, you should see a line item that says Pre-Order. You can cancel the pre-order there.

HT204088 How do I cancel a pre order, help please

Hi I just pre odered Brave thinking it was the film and alas it is the music, but now I cannot cancel the pre order. If only the option was right below where I had ticked initially it would be so easy..

Go here:
iTunes Support
and follow the instructions to request assistance from the iTunes Store.
Regards.

Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Why can't I cancel online pre-orders?

I am trying to cancel an online order that I made recently, it is a pre-order for a game that releases in September and for some reason it gives me the option to cancel, but i am not allowed to check mark it. Is there any reason why I am not allowed to cancel a pre-order? I pre-order things right away just in case I want them but I do end up canceling some of them. This is the second time now I have had to send an e-mail out to [email protected] to cancel a pre-order. The first time they took care of it the same day and told me sorry for the glitch in the system as everyone is always able to cancel pre-orders. However, this time it has taken over 2 days and I still haven't received a response. I also know I am not the only one with the cancellation problem as i have a friend that shops at bestbuy.com and he also can't cancel the same pre-orders.

Hey wbaez86,
Thanks for the update! Glad to hear our e-mail support team was able to help you find a resolution.
We're looking into why this feature hasn't been appearing for all customers, but don't have any specific details at this time. We'll make sure to update related threads as soon as additional info is available though.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

I canceled a pre-order and now my reward certificate isn't showing up?

I pre-ordered Destiny for the Xbox One and canceled my order. I paid partially via credit card and the rest with a $15 reward certificate. It's not showing up on mybestbuy.com now, was my reward certificate voided when I canceled???

Hi plus1zero,
It looks like you cancelled your pre-order today, so you should see the certificates point value ($15 = 750 points) repost to your My Best Buy™ account within 3 to 6 business days. If you do not see those 750 points repost to your account by 9/8/2014, then please send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button within my signature.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I cancelled a pre-ordered book on my iTunes account, but in my iBooks it still says pre-ordered. How do I get it to not be pre-ordered on my iPhone?

I cancelled a pre-ordered book on my iTunes account, but in my iBooks it still says pre-ordered. The iTunes account is the same as the account on my phone. How do I get it to not be pre-ordered on my iPhone?

Thank you that has resolved it for me, how do I give you the Green tick to say you are a legend???

Cancel the Pre-Order Problem

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