Cancel UNLIMITED WORLD--- HELP

Can someone please inform me as to how I can cancel this subscription. The site says I can cancel subscritpions at anytime. The Chat help people say I can't cancel for 2 years!!!!
It doesnt say that in any corresppondence or on the sales page either, this seems like a scam, and I can't image that is the intent, Please advise...Thanks in advance

Are you referring to Unlimited World Extra?
If so then this is indeed minimum 2 year contract:
http://www.skype.com/intl/en-us/legal/terms/tou/
19.3 Subscriptions
This was the only subscription that had 2 year contract, other subscriptions you can cancel.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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How to cancel unlimited world extra subcription

i have active subscription of the "unlimited world extra" from june , and now i am returining to my home country. and want to cancel this subscription, but in subscription setting there is no button to cancel this . can you please tell me how can i cancel this kind of subscrption
also i haven't found any customer service link or contac us button to get it solve,
it will be helpfull if there is such customer support service.

Hi everyone,
If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms
You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders
(d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cancel Unlimited World

I am trying to cancel my subscription and there is no way to reach anyone directly at Skype How do i get this done? I find the Skype site difficulte to use and very frustrating. Please Help
Thanks

Are you referring to Unlimited World Extra?
If so then this is indeed minimum 2 year contract:
http://www.skype.com/intl/en-us/legal/terms/tou/
19.3 Subscriptions
This was the only subscription that had 2 year contract, other subscriptions you can cancel.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cancel unlimited world extra,

I'm now use unlimited world extra, i know that minimum fixed to 2 years contact but i don't want it anymore
How can I do for cancel it?
Give me your hands please.
Thanks for all reply and your helpful.

You may check this with customer service, but as you said yourself this subscription has 2 year minimum contract.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Re: how to cancel unlimited world extra subcriptio...

I don't want to use the unlimited call anymore!

Hi everyone,
If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms
You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders
(d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Renew of Unlimited World help needed.

Hello. Today my Unlimited World should be renewed using the funds in my "pay as you go" account (whatever that is called). Can you please monitor this and chek all goes smoothly. Thanks. I cannot live chat for some reson.

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited world cancelled

Hi! My subscription has been cancelled because mi credit card expire... so i change my paymemt method to my new card and my subscription still is not working. What should i do? Thanks!
Solved!
Go to Solution.

aleja_rodrev wrote:
Hi! My subscription has been cancelled because mi credit card expire... so i change my paymemt method to my new card and my subscription still is not working. What should i do? Thanks!
Hello and welcome to the Skype Community!
Your account shows that is now working normally. The only call which was charged to your Skype Credit was one to a cellphone in Argentina which is not included in the Unlimited World Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Urgent HELP with Unlimited World subscription rene...

Hi Skype gurus,
Is there any way i can contact the Skype team to run the auto debit for Unlimited World subscription again ?
I guess when the auto debit happened last time there was not enough money on the account,
Now i transferred some one to the nominated accout to have my subscription renewed, and i really don't want my Unlimited World subscription to get cancelled i have been using it for years.
Please help, and my skyp ID is zs.85128 mobile is +61 431 292 888.

zhengjx_3333 wrote:
I think my account may be linked to chinese Tom skype
Did you first register your Skype account in China? If so you will be automatically routed to our Chinese partner tom.com (We have a legally binding agreement with them).
The only way to break this link is to create a new account.
If you did NOT first register in China please file here:
contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Bizarre Cancellation of 12 Month Unlimited World S...

I have had a 12 month Unlimited World Subscription for years. At renewal this year my credit card had expired, so no payment could be made. I was not on Skype or email for a couple of days so I missed Skype's messages about this and when I came back my subscription had been cancelled. No problem I naively thought just call up and pay with another card. Nope that is impossible apparently. Talk to an operator for hours - no joy. All I want is my subscription back, but no-one seems able to help me. 24 hours ago I could have just renewed, and now I am not allowed. Why? This seems crazy.

If subscriptions are canceled due to invalid billing information you can just sign up again for the service with a new card and your new subscription will pick up where the old one left off. If you are trying to renew a retired subscription then you will be unable to. In those instances it's best to have a middleman billing system like Paypal to handle the credit card expiration update without a service interruption. Skype's billing system lacks any ability to update credit card expirations and they have yet to implement a solution. This has no bearing on who currently owns Skype, though it wouldn't seem unreasonable for them to address the issue before the end of the next century.

Cancel Skype Premium Unlimited World

Hello - I am trying (for the last hour) to find the way to cancel the Free Trails I signed up for last Feb 27th, before they come due in a few days. I have followed 2 sets of directions, but the teh words I am to click on never appear. Can you advise please?
Thanks very much.
Solved!
Go to Solution.

Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
Now please advice me where i will get this cancel supscription button for Unlimited World.
And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer.

Cancel a subscriptions Unlimited World

Please cancel my subscription Unlimited World. My name account is cunizony. I have tried several time to cancel but there is no cancel subscription link to click. Please let me know if the problem have been solved

Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
Now please advice me where i will get this cancel supscription button for Unlimited World.
And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer.

Help - unlimited world subscription

Hi,
I have an unlimited world subscription.
When I try to make a call from the UK to Spain (Lanzarote in the Canary Islands) it says I need to buy an unlimited world subscription.
What am I doing wrong? Please help.
D
Solved!
Go to Solution.

As according to this page -->
https://secure.skype.com/account/call-phones/settings/free?package=usca-world-g3
the "Unlimited World Subscription" includes
Includes unlimited* calls to landlines and mobiles in:
Argentina Australia Austria Belgium Bulgaria Canada (incl. mobiles) Chile China (incl. mobiles) Colombia Croatia Czech Republic Denmark Estonia Finland France Germany Greece Guam (incl. mobiles) Hong Kong SAR (incl. mobiles) Hungary Ireland, Republic of Israel Italy Japan Korea Luxembourg Malaysia Mexico (Guadalajara) Mexico (Mexico City) Mexico (Monterrey) Netherlands New Zealand Norway Poland Portugal Puerto Rico (incl. mobiles) Russia (Moscow) Russia (St Petersburg) Singapore (incl. mobiles) Slovakia Spain Sweden Switzerland Taiwan Thailand (incl. mobiles) United Kingdom United States (incl. mobiles)
Why am I am being charged for Skype Credit to call mobile lines in the Netherlands an the United Kingdom from the US from my iPhone Skype client over WiFi (802.11G)?

I bought a Skype subscription , "unlimited world",...

First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit.
She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny.
And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
Simon

Hi Simon
Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
Only 8 countries are included in the Unlimited World subscription as you may now be aware.
If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
I also understand that most grandparents do not have good PC skills too.
I hope this may help.
Steve
(Super Users do not work for Skype, but help people here in the forums)

I have unlimited world Why cant I use it

I have Unlimited Europe and Unlimited world (Free Trial) both active. I want to use Unlimited World to call Malta (landline) but it wont work???? Is it only recognizing one subscription at the moment. I am paid up for europe until June and dont want to cancel as Unlimted World isnt working.

Mummy.Plank wrote:
I have Unlimited Europe and Unlimited world (Free Trial) both active. I want to use Unlimited World to call Malta (landline) but it wont work???? Is it only recognizing one subscription at the moment. I am paid up for europe until June and dont want to cancel as Unlimted World isnt working.
Hello and welcome to the Skype Community.
Your account shows that your Unlimited World Subscription expired on May 12th 2015. Malta is not included in the Unlimited Europe Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Have Unlimited World, but need Skype Credit for ca...

So I've checked and read and googled... I have the Unlimited World plan that covers China. From my understanding anyway. My account says Premium, which I read does not cover China. But I also have Unlimited World that does include China. When I go to the rates and click on China it shows the unlimited plan at the bottom. When I click it, it says I already have this plan and will be overlapping my current plan. I really need my subscription to work, otherwise I will cancel it, what's the point?

Laptopnomad wrote:
1. Would be charged to your world subscription.
2. would be charged to your world subscription.
3. It should be charged to your world subscription, but not 100% sure.
4. charged to skype credit,
Hello,
1. Correct.
2. Correct.
3. Correct. I can confirm that the forwarded calls will be charged to the Unlimited World Sub.
4. Correct.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cancel UNLIMITED WORLD--- HELP

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