Cancelation and reordering

I ordered Infinity+home phone 2 weeks ago. Some days before the engineer appointment (he came yesterday) they told me that they can not provide both things the same day and the engineer will first install the phone (he just had to check the line, the house had installation already) and tell me about the new appointment for the broadband. The engineer had no idea about the broadband and I called BT to ask for the date of the appointment just to get as an answer that everything had been canceled and I had to reorder (but I have at home everything already, included hub and cables...). So now I can not even have phone?
My new appointment is for the 11th of June... when I have been waiting two weeks already, why I need to wait like if i never asked for it? I even called my bank to confirm that the debit was ready waiting for BT to ask for it, now I have a new order and they lost my direct debit information? I need to wait again more than 2 weeks? The phone will not work until the 8th?
And the funny part, I just received a mail (automatic) from BT saying that everything in my order is ready and to enjoy my new phone and Infinity broadband, when nothing is working!
And I will have 2 hubs at home at the end? Will they charge me for both orders? How can I trust them after this mess? And the 11th, will them cancel it again so I need to reorder once more?
Well, by phone they told me they can do nothing more, so I will have to wait until the 11th, just posting because noone told me why my order was cancelled, hoping that it won't happen again and, why not, to get some explanation on why they can not install it sooner since my first order was 2 weeks ago, for sure the enginners are busy but yesterday he was ready in 5 minutes... I leave the rest of the open questions for the future, will have to deal with them. 

I thought I could actualize with the only news I have from BT now:
Received SMS, not mail, telling me that my new order (new?!!) for BT phone will be for the 15th!! with engineer appointment for that day, nothing about broadband. My phone is working fine I already had engineer, they only need to enable it.. do they look their own data before doing things? So after the 15th, 2 more weeks for enginner to come for infinity installation?
And I still can see on web the order for the 11th when I use the order number... this one for the braodband only since the phoen will work the 8th without the need of engineer. So what should I believe now? Surely can't believe what BT tells me anymore... hoping they see their mistake and call me for an earlier appointment or at least clarify that the one on the 11th is valid and the 15th thing is another mistake. I am not calling again to India, they only want to cancel and reorder, wonder if they get paid for each new order.
Any help I can get from here is wellcome, I sent a mail to mods here this morning but after that I received this mail just to confuse things more.

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          FORM BELEG_SICHERN                                            *
          Buchen Fakturabelege                                          *
    FORM BELEG_SICHERN.
      READ TABLE XVBRK INDEX 1.
      IF SY-SUBRC NE 0.
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    Work Area*********************
    data : wa_xvbrk type VBRKVB.
    data : wa_xvbrp type vbrpvb.
    data : wa_zmigo type zmigo.
    data : wa_vbrp type vbrp.
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             INCLUDE STRUCTURE VBRPVB.
    DATA:  END OF tab_XVBRP.
    data : begin of tab_vbeln occurs 10,
           vbeln type vbrk-vbeln,
           knumv type vbrk-knumv,
           end of tab_vbeln.
    data : tab_zmigo type table of zmigo.
    data : tab_vbrp type table of vbrp.
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    data : v_no_of_inv type i.
    data : v_vbeln_no(10) type n.
    data : v_last_inv_no(10) type n.
    data : v_first_inv_no(10) type c.
    data : v_tot_qty type i.
    data : v_frbnr type mkpf-frbnr.
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    ranges : r_vbeln for vbrk-vbeln.
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    tab_xvbrp[] = xvbrp[].
    describe table xvbrk lines v_no_of_inv.
    *}   INSERT
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                WITH_POSTING     = 'A'
                PREISFINDUNGSART = CALC_TYPE
           IMPORTING
                VBSK_E           = VBSK
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                XKOMFK           = XKOMFK
                XTHEAD           = XTHEAD
                XVBFS            = XVBFS
                XVBSS            = XVBSS
                XVBRK            = XVBRK
                XVBRP            = XVBRP
                XVBPA            = XVBPA
                XKOMV            = XKOMV.
    *{   INSERT         RD1K903017                                        2
    data : v_count type i,v_fkimg type i .
    data : v_no_of_records(10) type n.
    wa_xvbrk = xvbrk.
    ********Selecting the last rec no from ZMIGO
          select max( sr_no ) from zmigo into v_no_of_records.
    *****If Distribution channel is not ZB*********
    if  wa_xvbrk-vtweg ne 'ZB' and ( wa_xvbrk-fkart = 'ZRIN' or wa_xvbrk-fkart = 'ZRTE' ).
    if v_no_of_inv = 1.              " Process only when there is one invoice
    loop at tab_xvbrp into wa_xvbrp  where (           matnr ne 'CDGSTP0001'       and
                                                       matnr ne 'CD-RW'            and
                                                       matnr ne 'CD-RW65OHS'       and
                                                       matnr ne 'CABLE'            and
                                                       matnr ne 'CD-R'             and
                                                       matnr ne 'CDQ80N4'          and
                                                       matnr ne 'GENERAL'          and
                                                       matnr ne 'NERO'             and
                                                       matnr ne 'OTHERS'           and
                                                       matnr ne 'SPARE PARTS'      and
                                                       matnr ne 'PROMO ITEM'       and
                                                       matnr ne 'PROMO-1'          and
                                                       matnr ne 'PROMO-2'          and
                                                       matnr ne 'PROMO-3'          and
                                                       matnr ne 'PROMO-4'          and
                                                       matnr ne 'PROMO-5'          and
                                                       matnr ne 'PROMO-6'          and
                                                       matnr ne 'PROMO-7'          and
                                                       matnr ne 'PROMO-8'          and
                                                       matnr ne 'PROMO-9'          and
                                                       matnr ne 'PROMO-10' ).
    v_fkimg = wa_xvbrp-fkimg .
    v_fkimg = v_fkimg / 1000.
                do v_fkimg times.
                  v_no_of_records = v_no_of_records + 1.
                  wa_zmigo-sr_no = v_no_of_records.
                  wa_zmigo-po_no = wa_xvbrk-vbeln.
                  wa_zmigo-item_no  = wa_xvbrp-posnr.
                 wa_zmigo-mblnr  = wa_xmkpf-mblnr.
                  wa_zmigo-doc_type = wa_xvbrk-fkart.
                  wa_zmigo-posting_date = wa_xvbrk-fkdat.
                  wa_zmigo-created_on = sy-datum.
                  wa_zmigo-created_time = sy-uzeit.
                 wa_zmigo-bill_lno = v_frbnr.
                  wa_zmigo-material = wa_xvbrp-matnr.
                 wa_zmigo-inv_no = wa_xvbrk-vbeln.
                 wa_zmigo-inv_item_no = wa_xvbrp-posnr.
                  wa_zmigo-plant = wa_xvbrp-werks.
                  wa_zmigo-inv_date = wa_xvbrk-fkdat.
                  wa_zmigo-customer = wa_xvbrk-kunag.
                  wa_zmigo-unit = 1.
                  wa_zmigo-mtype = '601'.
                  insert into zmigo values wa_zmigo.
                enddo.
                clear : wa_zmigo.
    endloop.
    clear : v_count,v_fkimg,wa_zmigo.
    refresh tab_zmigo[].
    clear v_no_of_inv.
    else.                              "When there are Split Invoices
    v_last_inv_no = wa_xvbrk-vbeln.
    v_vbeln_no = v_last_inv_no - v_no_of_inv + 1.
    v_first_inv_no = v_vbeln_no.
    sort tab_xvbrp by vbeln.
    loop at tab_xvbrp into wa_xvbrp  where (           matnr ne 'CDGSTP0001'       and
                                                       matnr ne 'CD-RW'            and
                                                       matnr ne 'CD-RW65OHS'       and
                                                       matnr ne 'CABLE'            and
                                                       matnr ne 'CD-R'             and
                                                       matnr ne 'CDQ80N4'          and
                                                       matnr ne 'GENERAL'          and
                                                       matnr ne 'NERO'             and
                                                       matnr ne 'OTHERS'           and
                                                       matnr ne 'SPARE PARTS'      and
                                                       matnr ne 'PROMO ITEM'       and
                                                       matnr ne 'PROMO-1'          and
                                                       matnr ne 'PROMO-2'          and
                                                       matnr ne 'PROMO-3'          and
                                                       matnr ne 'PROMO-4'          and
                                                       matnr ne 'PROMO-5'          and
                                                       matnr ne 'PROMO-6'          and
                                                       matnr ne 'PROMO-7'          and
                                                       matnr ne 'PROMO-8'          and
                                                       matnr ne 'PROMO-9'          and
                                                       matnr ne 'PROMO-10' ).
    v_fkimg = wa_xvbrp-fkimg .
    v_fkimg = v_fkimg / 1000.
                do v_fkimg times.
                  v_no_of_records = v_no_of_records + 1.
                  wa_zmigo-sr_no = v_no_of_records.
                  wa_zmigo-po_no = v_vbeln_no.                      "wa_vbrp-vbeln.
                  wa_zmigo-item_no  = wa_xvbrp-posnr.
                 wa_zmigo-mblnr  = wa_xmkpf-mblnr.
                  wa_zmigo-doc_type = wa_xvbrk-fkart.
                  wa_zmigo-posting_date = wa_xvbrk-fkdat.
                  wa_zmigo-created_on = sy-datum.
                  wa_zmigo-created_time = sy-uzeit.
                 wa_zmigo-bill_lno = v_frbnr.
                  wa_zmigo-material = wa_xvbrp-matnr.
                 wa_zmigo-inv_no = v_vbeln_no.
                 wa_zmigo-inv_item_no = wa_xvbrp-posnr.
                  wa_zmigo-plant = wa_xvbrp-werks.
                  wa_zmigo-inv_date = wa_xvbrk-fkdat.
                  wa_zmigo-customer = wa_xvbrk-kunag.
                  wa_zmigo-unit = 1.
                  wa_zmigo-mtype = '601'.
                  insert into zmigo values wa_zmigo.
                enddo.
                clear : wa_zmigo.
    at end of vbeln.
    v_vbeln_no = v_vbeln_no + 1.
    endat.
    clear : v_count,v_fkimg,wa_zmigo.
    refresh tab_zmigo[].
    endloop.
    endif.                             "End of first 2nd IF.
    clear : v_no_of_inv, v_vbeln_no.
    endif.
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    if  wa_xvbrk-fkart = 'ZRRE' and wa_xvbrk-vtweg ne 'ZB'.
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                                                       matnr ne 'CD-RW'            and
                                                       matnr ne 'CD-RW65OHS'       and
                                                       matnr ne 'CABLE'            and
                                                       matnr ne 'CD-R'             and
                                                       matnr ne 'CDQ80N4'          and
                                                       matnr ne 'GENERAL'          and
                                                       matnr ne 'NERO'             and
                                                       matnr ne 'OTHERS'           and
                                                       matnr ne 'SPARE PARTS'      and
                                                       matnr ne 'PROMO ITEM'       and
                                                       matnr ne 'PROMO-1'          and
                                                       matnr ne 'PROMO-2'          and
                                                       matnr ne 'PROMO-3'          and
                                                       matnr ne 'PROMO-4'          and
                                                       matnr ne 'PROMO-5'          and
                                                       matnr ne 'PROMO-6'          and
                                                       matnr ne 'PROMO-7'          and
                                                       matnr ne 'PROMO-8'          and
                                                       matnr ne 'PROMO-9'          and
                                                       matnr ne 'PROMO-10' ).
             v_fkimg = wa_xvbrp-fkimg.
             v_fkimg = v_fkimg / 1000.
             v_tot_qty = v_tot_qty + v_fkimg.
              do v_fkimg times.
                v_no_of_records = v_no_of_records + 1.
                wa_zmigo-sr_no = v_no_of_records.
                wa_zmigo-po_no = wa_xvbrk-vbeln.
                wa_zmigo-item_no  = wa_xvbrp-posnr.
                wa_zmigo-doc_type = wa_xvbrk-fkart.
                wa_zmigo-posting_date = wa_xvbrk-fkdat.
                wa_zmigo-created_on = sy-datum.
                wa_zmigo-created_time = sy-uzeit.
                wa_zmigo-material = wa_xvbrp-matnr.
               wa_zmigo-inv_no = wa_xvbrk-vbeln.
               wa_zmigo-inv_item_no = wa_xvbrp-posnr.
                wa_zmigo-plant = wa_xvbrp-werks.
                wa_zmigo-inv_date = wa_xvbrk-fkdat.
                wa_zmigo-customer = wa_xvbrk-kunag.
                wa_zmigo-unit = 1.
                wa_zmigo-mtype = '651'.
                condense wa_xvbrk-xblnr.
                wa_zmigo-reference = wa_xvbrk-xblnr.
    ********Bill of lading no**
               select single bill_lno from zmigo_final into v_frbnr where inv_no = wa_xvbrk-xblnr and material = wa_xvbrp-matnr.
               if sy-subrc eq 0.
               wa_zmigo-bill_lno = v_frbnr.
               endif.
                insert into zmigo values wa_zmigo.
              enddo.
              clear : wa_zmigo,wa_xvbrp , v_fkimg, v_frbnr.
    endloop.
    endif.
    *******Invoice Cancellation*****************************
    if  wa_xvbrk-fkart = 'ZRS1' and wa_xvbrk-vtweg ne 'ZB'.
    delete tab_xvbrp[] where shkzg eq 'X'.
    loop at tab_xvbrp into wa_xvbrp where (            matnr ne 'CDGSTP0001'       and
                                                       matnr ne 'CD-RW'            and
                                                       matnr ne 'CD-RW65OHS'       and
                                                       matnr ne 'CABLE'            and
                                                       matnr ne 'CD-R'             and
                                                       matnr ne 'CDQ80N4'          and
                                                       matnr ne 'GENERAL'          and
                                                       matnr ne 'NERO'             and
                                                       matnr ne 'OTHERS'           and
                                                       matnr ne 'SPARE PARTS'      and
                                                       matnr ne 'PROMO ITEM'       and
                                                       matnr ne 'PROMO-1'          and
                                                       matnr ne 'PROMO-2'          and
                                                       matnr ne 'PROMO-3'          and
                                                       matnr ne 'PROMO-4'          and
                                                       matnr ne 'PROMO-5'          and
                                                       matnr ne 'PROMO-6'          and
                                                       matnr ne 'PROMO-7'          and
                                                       matnr ne 'PROMO-8'          and
                                                       matnr ne 'PROMO-9'          and
                                                       matnr ne 'PROMO-10' ).
             v_fkimg = wa_xvbrp-fkimg.
             v_fkimg = v_fkimg / 1000.
             v_tot_qty = v_tot_qty + v_fkimg.
              do v_fkimg times.
                v_no_of_records = v_no_of_records + 1.
                wa_zmigo-sr_no = v_no_of_records.
                wa_zmigo-po_no = wa_xvbrk-vbeln.
                wa_zmigo-item_no  = wa_xvbrp-posnr.
                wa_zmigo-doc_type = wa_xvbrk-fkart.
                wa_zmigo-posting_date = wa_xvbrk-fkdat.
                wa_zmigo-created_on = sy-datum.
                wa_zmigo-created_time = sy-uzeit.
                wa_zmigo-material = wa_xvbrp-matnr.
               wa_zmigo-inv_no = wa_xvbrk-vbeln.
               wa_zmigo-inv_item_no = wa_xvbrp-posnr.
                wa_zmigo-plant = wa_xvbrp-werks.
                wa_zmigo-inv_date = wa_xvbrk-fkdat.
                wa_zmigo-customer = wa_xvbrk-kunag.
                wa_zmigo-unit = 1.
                condense wa_xvbrk-zuonr.
                wa_zmigo-reference = wa_xvbrk-zuonr.
                wa_zmigo-mtype = '602'.
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               select single bill_lno from zmigo_final into v_frbnr where inv_no = wa_xvbrk-xblnr and material = wa_xvbrp-matnr.
               if sy-subrc eq 0.
               wa_zmigo-bill_lno = v_frbnr.
               endif.
                insert into zmigo values wa_zmigo.
              enddo.
              clear : wa_zmigo,wa_xvbrp , v_fkimg.
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    Hi,
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    Enhancement
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    SDVFX011 Userexit for the komkcv- and kompcv-structures
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    V05N0001 User Exits for Printing Billing Docs. using POR Procedu
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    If it is helpful rewards points
    Regards
    Pratap.M

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    <b>reward if Helpful.</b>

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