Canceled order and didn't receive the full reward certificate amount back

I canceled an order over a week ago and the next day recieved 250 points back on my account but another 250 points that was used on the preorder hasn't been credited back to me. Any reason this has happened? I'd like to get the points back to make a purchase soon.

Good morning fordmoo, and welcome to the forum,
It can generally take 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. If it has been more than 6 business days since you cancelled the order and only half of the point value has not reposted, then I would be happy to see what I can do to help ensure any remaining points are added to your account.
While using the email address you registered with the forum to look over your account, I was unable to find the order in-question that was recently cancelled. To gather a bit more information and go over your My Best Buy™ account with you, I am going to send you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
Processing a Return When a My Best Buy™ Certificate was Used
Thank you for connecting with us!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Canceled order and didn't receive the full reward certificate amount back

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