Canceling disc burn - stuck

My iTunes has said "canceling disc burn" for 3 days. I did attempt to cancel a disc burn and now I can't get the disc out. I have tried eject.
iTunes is working despite this, but I still need the disc out.

Run *Disk Utility*, select the disc and Eject it.
If that doens't do it, restart the computer holding the mouse button.

Similar Messages

Cancelling disc burn error 4310

Hi all
I am hoping someone can help.
I have just bought a new Asus laptop with Windows 8 and have installed the latest version of iTunes.
All my music is in the library now and I have created some play lists and went to burn a disc, I selected maximum possible speed and in about 1 second it says "disc initiallising" and then straight away says "cancelling disc burn" and then says "attempt to burn disc failed, an unexpected error (4310) has occured".
I have googled this but cant find a solution that works. I have tried changing the compatibility to Windows 7, also tried Widows XP (service pack 3) and also unchecked this to not use an older version whatsoever. I have tried registering the new computer to my account. I have also tried a lower speed at 1x, when doing this it does a longer initialising and goes through all the songs but as soon as it goes to burn it cancels itself.
I have tried several different blank discs, nothing. It worked perfectly like this on the old computer (windows 7).
I have even ran diagnostics on the DVD drive through iTunes and results are below -
Can anyone help? I just want to put my music on to disc.
Thanks
DVD Drive diagnostic results -
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X55CR
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00CEB61809777220
Current user is not an administrator.
The current local date and time is 2013-07-29 19:40:30.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRAM, Rev
Drive is empty.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E: HL-DT-ST DVDRAM on CDR media at speed 10X.

Hi nina:
That is usually cause by using a DVD media that you Macs don't like.
Try using a DVD-R 4x from Verbatim. Seems to have the best track record here.
:)Sue

BACKING UP LIBRARY-STARTS,AND SHORTLY READS"CANCELING DISC BURN"WHY??

ive been going through the initial steps offered on itunes to back up library.i am only trying to back up purchased items.i then receive the info that says multiple discs required.so i put in first disc,it starts saying "writing to disc" and initializes the burning.i see several tracks pass by as though being burned.but at a certain point it starts reading "canceling the burn,will take a min or two".however more than 10 to 15 mins go by and nothing happens,except same message.and when i go to take the disc out,it informs me that if i cancel disc burn,info will not be burned.but it is not doing anything kind of in a frozen stasis with same message.what do i do?

You might want to direct your question to the iTunes forum. You might also want to search the forums for that and see if there are any threads regarding it.
btabz

When I try to burn cd's I get the message 'cancelling disc burn' and an error code '4280', also I can't burn cd's on WMP all this has started after I upgraded, any ideas?

Since I upgraded to the latest version of itunes I can't burn discs, I just get the message 'cancelling burn' with error code '4280', it was working fine before I upgraded, I am using Windows XP, any ideas?

Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Canceling Disc Burn - Burn may take up to an hour

Everytime I try to back up my itunes onto disc this is the message I am getting. I have never had any problems before. I always do it from the itunes site...file =>library => back up to disc.
I tried to get around it by doing it from my D Drive and it says there's a problem with the disc...tried several others same message evrytime. It cancels the writing because it says the disc is the problem.
My burner is very slow but it's always been that way. It's not having any trouble reading previous backups or other cd's.
But I can't back up my itunes anymore...I have tried everything. Very frustrated and assistance would be appreciated.

I feel like i've answered questions like this over and over.
If you look around on the boards you will notice that lots and lots of people are having trouble burning CD's. I wasted 4 or 5 CD's because I actually wasn't sure what was going wrong.
It is the new Itunes 8.1. Seriousley just surf around the boards and you will find numerous posts. I think there is a post that has tons and tons of views and quite a few comments because we are trying to get Itunes attention so that they will fix it!
There are a few posts that have something that I think might solve the problem, but i haven't tried it yet. It's like changing the burn speed or something.

Cancelling disc burn taking more than half-an-hour

I had just burned a cd before trying to burn another one but that wouldn't finish. The one before it took less than two minutes while this next one was taking more than ten. I decided to cancel it but now it is still on the cancelling sequence and I cannot get the cd out. Any advice?

Given that it's so new, and what you've already tried, it sounds like an issue that requires service.
You can arrange online service here.
Service request.

Error 4000 - Cancelled Disc Burn

Hi there.
I recently upgraded my pc with a new hard disk array, and installed a fresh copy of vista 64-bit (I really want a mac, but I'm saving up for that). Today I was trying to burn a CD to play some of my purchased iTunes music in the game Audiosurf, and to my dismay iTunes came back with "Error 4000". Anybody got any ideas? I'm running itunes 7.7.1.11 on my Vista Ultimate 64-bit computer. A few other people here have said stuff like nero stops itunes working, which I do have installed as it came with my SONY DVD burner. I'd appreciate as much help as possible with this, I really need to play Knights of Cydonia on Audiosurf

could you post your DVD/CD diagnostics, please?
in itunes, go "help > run diagnostics", select DVD/CD diagnostics and paste the complete results into a reply.

"Unknown error (4315)" aborts disc burn

I'm using the latest version of iTunes on Windows XP SP3. I've tried burning a playlist but iTunes keeps aborting during the first track with an "unknown error (4315)" message.
Any ideas?

Additional: a further attempt resulted in a "canceling disc burn - unknown error (4450)" message. I can't find any reference to error numbers anywhere.

After canceling the burning of a disc in iTunes my disc drive is no longer recognized.

I have: MBP 13" 10.6.7 w/ a standard dvd/cd burner (the one that normally comes with them)
I was in the process of burning a really long playlist (requiring 4 cds) and at the end of the 4th it was taking forever (5-10 minutes?) to "finish burning" so I decided to cancel the burn and just re-burn that section on a new disc. When I canceled it started taking another 5-10 minutes and nothing would let me eject the disc because it wasn't recognized yet (I didn't let it finish the burn) - I tried disc utility, terminal commands, the eject button, everything.
I then restarted a few times trying the various ways to force eject a disc (holding down the trackpad, pressing option, holding the eject button) but non worked and then once restarted my computer didn't even recognize my disc drive in disc utility. I tried re-burning a playlist so that iTunes would maybe eject the disc in order to insert a new one but it just said "Disc burner or software not found..." At this point I have no idea what to do but I'd really like to have my disc drive working well...
I would appreciate any and all help! Thanks!

My own HP pavillion has the same problem. Try googling "Vista doesn't recognize DVD" one answer is to edit our upper and lower filters in a registry setting, another is to power down and remove battery for at least a minute and a third is a script that you can run. I only mention them because I've seen all 3 and according to the sites all 3 have met with some success. Sadly for me, no glory! Good luck as I'm still looking.

I am trying to burn a cd from my itunes playlist but it keeps canceling my burn and says their is an error 4450. What am I doing wrong?

I am trying to burn a cd from my itunes playlist but it keeps canceling my burn and says their is an error 4450. What am I doing wrong?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Keep getting Disc Burner or software not found when trying to burn a CD

I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.

Hi daurel,
Thanks for participating in the Apple Support Communities.
It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps.
If the situation continues, be sure to try the tips in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
Sincerely,
Jeremy

When trying to burn a CD I get the message "Disc burner or software not found"

Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L305D
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002CAAD00BAA7700
Current user is not an administrator.
The current local date and time is 2011-07-25 23:04:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

Disc Burner. Why are some files not readable or writeable?

Hello,
I am trying to backup my friends computer files on a beige G3 (233 MHz). I am burning about 6 DVDs of AIF music files. Most of the files are about 30 - 40 Megs in size. Often I receive error messages on particular files that read:
"The operation cannot be completed because some data cannot be read or written.
(Error code - 36)"
Followed by the choices: "Stop" or "Continue".
I have a bad feeling that my startup disk is too small but I am not sure.
Most of the files work fine. However some of the files cause disc burner to not be able to use them in the disc image before I burn. Why would this be?
Here are the specifications:
Computer: beige G3 with two hard drives (one SCSI and one ATA hard drive) and a Pioneer DVR-110D DVD writer which is Apple supported (Apple system profiler indicates Apple supported on this DVD writer). My blank DVD disks are Sony Vermatim DVD-R (1 - 16x speed support). Although I think my beige G3 only writes them at about 2 or 4x.
I am using OS 10.1.5. My startup disk which has OS 10.1.5 in it is a 4 GIG SCSI disk. Is this big enough for a startup disk (for creating 4.5 GIG DVDs)? My files are on the second hard drive which is a 40 GIG ATA disk.
I have a bad feeling that my OSX startup drive is too small for disk burning - it is only 4 GIGs in total and OSX Disc burner (Disc copy) is first making a disk image on my startup volume before it burns it. Perhaps that disk image is too large for the startup volume. Is there any way I could ask OSX to put this disk image on the second larger hard drive instead (not the startup drive?).
Here is my process (I hope I am doing this right - I am new at this):
1. I first insert a blank DVD-R
2. A message pops up asking my if I would like to create a blank disc image for this disk (I think this is the typical Disk Copy utility window. I say "yes" and give it a name and choose the "DVD-R or DVD-RAM" option. (I am not sure if there are other important settings to choose here or better settings to use but I guessed the other options that seemed obvious. A blank disk image is created with an icon that looks like a DVD disk.
3. Then I drag my chosen files to this blank disc image. It takes about 30 minutes to copy over. Thats when I receive the error message that some files couldn't be "read or written". The other files work fine but it would be nice if they all worked.
Why would some files not be readable or writeable?
4. Then I choose file/burn in the top menu and the DVD is created. This takes another 20 - 30 minutes. At the very end of the process another message pops up saying:
"Sorry the operation could not be completed because an unexpected error occured (error code -28)" Followed by an "OK" button.
However all the files that made it onto the final DVD are fine - its just that its not all of the ones I originally chose in the first step when dragging to create the disk image.
Am I doing this the right way?
Why are some files not "readable or writeable" as it indicates in the error message?
Is my 4 GIG startup disk too small for this? or are the music files possibly corrupt? or could there be some other possible problem?
Thanks

To follow up, I have some good news. After following your advice Kappy, it now works very well Thanks! Instead of using the 4 GIG volume for the OS, I am now using an 8 GIG partition on an 80 GIG drive. So now the OS has some room to operate. No disk errors occured on my first DVD
Now there was one problem. The second DVD burned gave me an error. I am not sure why but I am going to guess that because I had to installed the OS onto an 8 GIG partition maybe the OS needs to be rebooted in between disk burns because although 8 GIGs is certainly greater than the 4 GIGs I gave it last time, it still isn't a lot of space - maybe just enough to do one DVD at a time. Thats only a guess. So I rebooted to see if that clears the system out ready for the next DVD and I am trying to burn the second DVD again. If I remember I will report back. In any case, yes, this seems to be working. I hope this second DVD burns well too.
Thanks Kappy

Why Won't Apple Announce Fix for 'No disc burner...'

Odd that Apple won't post publicly what "Jeff" from iTunes support says is official fix for this error - downloading and installing 8.1.1. Anybody had problems with 8.1.1? Transcript of my discussions with iTunes support is below for your reading pleasure:
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 14:26:05
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I understand that you are seeking "official" word from Apple. Now because the information given to me is directly from Apple, you can consider the resolution official. You can rest assured that the issue has been resolved with the release of iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Thank you very much for being part of the iTunes Store family, and I hope you have a great weekend.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Sorry. I guess I wasn't clear. I was asking for a link to this official news from Apple. If it is official, it seems like Apple should declare that publicly. My guess is that they probably have, but I can't find it.
Since I already have installed, removed and reinstalled the prior version so many times, I just want to see something from Apple first. Thanks again for your help.
Rich
Sent via BlackBerry by AT&T
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 10:04:56
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I've just finished consulting with an iTunes Senior Specialist, and have confirmed that this issue has been resolved. You will be able to burn CD's like normal once you have upgraded to iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Please let me know if you require any further assistance with this issue, as I would be glad to help. Thanks for your understanding and have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
I've looked at Apple's web site, and searched all over Google and Yahoo, but can't seem to find anything official from Apple to that effect. Could you please send me the link regarding your engineers releasing this official news? I would really appreciate that before attempting the download.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Thursday, April 16, 2009 12:51:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Well I have great news for you today! Our engineers have released the official news that the issue you have been experiencing with CD burning has been resolved in iTunes 8.1.1. This being said, please install iTunes 8.1.1, which can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Furthermore, I have issued an additional five song credits to your "[email protected]" iTunes Store account, for the inconvenience and your tremendous amount of patience and understanding. You can use these to buy the individual songs of your choice from the iTunes Store.
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Phil, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thanks, but I am going to wait until Apple tells me it has discovered a solution to this problem caused by the previous version of iTunes. As you say, you have engineers working very hard on this now, so I am hoping this will not be much longer.
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 1:50:46 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Wow, very sorry for the "Marlene" mixup, it's been a long day! In response to your question, our engineers have not released an official fix at this point. However, I don't like to see customer's unable to utilize the application to its full potential, and therefore I wanted to provide you with every last bit of information that may prove helpful.
I am not promising that upgrading to 8.1.1 will work, however some customer's have been able to resolve this issue by doing so, and therefore I felt I should pass the information along to you.
Once again, I apologize for the mixup Rich. If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Marlene? Not sure what that is about. Before installing 8.1.1, let me ask: Is this Apple's official fix, or have some people just coincidentally had some luck? I'd like to hear something officially from Apple.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 12:28:11 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store again! Now although this issue has not officially been resolved yet, I have some new information which may help. It appears that some customer's have been able to resolve this CD burning issue by downloading and installing the new release of iTunes 8.1.1. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
I would like to ask that you try downloading this new software, and then responding to this email to let me know how you make out! You may also be automatically prompted to upgrade to iTunes 8.1.1 when you open the iTunes Application, which will lead you through the same process.
I have retained your request to ensure that I receive your reply and can make sure this gets resolved for you, Marlene. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Thanks, but as you might imagine, I am reluctant to download another version of iTunes when the last one led to these problems. My CD-DVD burner doesn't work properly since the last download. In fact, I had just imported some old 8mm videos of the family, and was going to burn those to a DVD for my father-in-law's birthday. Couldn't get it working, though. It's too bad, because I had been considering replacing my five year old PC with an iMac. However, I could get this kind of functionality with Microsoft.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 5, 2009 8:03:56 AM
Subject: Re: Downloading; Follow-up: 71227126
Dear Rich,
Jeff, here from the iTunes Store. Please note that you still have full access to your purchased music, and can still transfer your purchases to an iPod if you have one. I am very sorry for the inconvenience, however Apple's engineers are working very hard towards a resolution for this issue.
I cannot offer a refund for the purchases you have made this year, however I have taken the liberty of issuing five complimentary song credits to your iTunes Store account "[email protected]".
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
Once again, I apologize for the inconvenience, however I will email you as soon as I have more information for you. Thank you for your patience and understanding, Rich, and I hope you have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Since time line is so hazy on resolution, how about thiis:
A refund for all my downloaded songs this year. After this is fixed, then Apple can charge my account again. This way, neither of us gets something for nothing.
Rich
------Original Message------
From: iTunes Store
To: [email protected]
Sent: Apr 4, 2009 2:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Richard
Jeff, here from the iTunes Store. I understand that you are being prompted with an error that the "Disc Burner or Software Not Found" when attempting to burn CD's. I can certainly appreciate how eager you must be to resolve this issue, and would be more than happy to provide some information for you today.
Several customers have reported that they are currently experiencing this particular issue, and I just wanted you to know that Apple is working diligently towards a resolution. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Should you need us in the future, I wanted to ask that you bookmark these two URLs:
http://www.apple.com/support/itunes/store/
http://www.apple.com/support/itunes/store/browser/
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Richard
Customer Last Name : Knaup
email : [email protected]
Web Order # :
Support Subject : Downloading
Sub Issue : I continually receive an error message when I attempt to resume the download
iTunes Account Name : [email protected]
Platform : Windows XPSP2+
Country : United States (English)
Item Name : disc burner or software not found
Error : other
Other Error : Disc burner or software not found
Comments: H-E-L-P!!!!!
Get dreaded error message above since download of iTunes 8.2! Cannot burn CD, seems to have messed up ability to do so with Nero, too. Is there a fix? Do NOT have Daemon Tools!!!
TrackID: 7593967
Sent via BlackBerry by AT&T

I'd like to know who Marlene is....oh wait, it was a mixup.
I suspect these posts will be deleted.
It's every software company's answer to everything - upgrade to the latest version.
And for good reason, the bugs they know about get fixed, while introducing new ones. Not on purpose, of course, it just happens.

Windows Vista Home Basic: Disc burner or software not found..

Need some help please!?
I have searched sites across that internet in hopes to find a solution to this problem. I hope someone can help.
I have an acer running windows home basic. I have recently installed iTunes (its the best!!). I went to burn a disc and when I click the button at the bottom of the screen, it says "disc burner or software nout found"..
For some reason, I thought it was my Daemon tools virtual CD emulator, uninstalled that, still having the same problem..
HELP!?

+The error message isn't exactly the usual one, I wonder if you have another issue such as Daemon tools, iTunes doesn't like virtual drives.+
Hi p. Just a possible heads up on distinguishing the 64-bit thing from the Daemon tools thing. With earlier "Disk Burner not found" messages related to missing the 64-bit drivers (on a 64-bit system), the error codes in the DVD/CD diagnostics next to the affected drives typically used to be 2380, and 2355. (rather than the 2510 that seemed to be associated with the Daemon Tools SPTD driver thing on 32-bit systems that could produce a "Disk Burner not found".)
I'm well out of date with troubleshooting this on recent versions (7.4.x or above), though,

Canceling disc burn - stuck

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