Canceling membership

I need to cancel my creative cloud membership and the chat doesn't work.

Hi thetodd,
Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
Regards,
Romit Sinha

Similar Messages

Not able to cancel membership

Not able to cancel membership using Manage Plan option.
cancel plan option not showing in the page

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Cancel membership

I need to cancel my annual subscription, can someone please help me do that?

Katr86044440 please see Cancel your membership or subscription | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html for information on how to cancel your annual membership. Since it is an annual membership you will need to contact our support team directly at Contact Customer Care to confirm the cancellation.

Cancel membership in Creative cloud.

I cannot get answers to brief questions. How do I cancel my subscription?

You can't use Google either evidently...
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I want to cancel membership for two items

I want to cancel membership for one product and then cancel for Reader. I have never ordered from a website that was so difficult to figure out.
Please help me.
Barbara

If you have not purchased from website, then you can not cancel it also online, you need to contact the store or the reseller from where you have purchased.
Regards
Rajshree

I don't know how, but I appear to have joined the Creative Cloud. How do I cancel membership?

I don't know how, but I appear to have joined the Creative Cloud. I don't need it & certainly don't want Adobe selling stuff to me. How do I cancel membership?

Hi Brain,
Please contact the support through call/chat for the cancellation request:
Contact Customer Care
Regards,
Sheena

Cancel Membership-month by month payment

I was trying to cancel my membership, but what Adobe directed me end up going in loop and it's really pissing me off. This is really unprofessional for this company like Adobe making things too difficult for me to just simply cancel membership. Can anyone here help get my membership get cancelled? Thanks.

Dear Rajshree,
Please cancel my subscription plan.
Can you send me a confirmation that it is done ? Can you also tell me how
much it will cost ?
Regards,
Fabien Delarque
2015-02-02 23:08 GMT+01:00 Rajshree <[email protected]>:
Cancel Membership-month by month payment created by Rajshree
<https://forums.adobe.com/people/Rajshree> in Adobe Creative Cloud - View
the full discussion <https://forums.adobe.com/message/7155267#7155267>

Cannot access creative cloud because work computer. How can I cancel membership if I cannot even access the account?

All I get when I try to sign in is a page that states "File Not Found (404)". I can't sign in so how can I possibly cancel the membership?

Jaly1385 if you have a month to month plan you need to contact our support team directly at Contact Customer Care to cancel your membership. You can find additional details on how to cancel your membership at Cancel your membership or subscription | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

Cancel membership to CC

I chatted online with someone the other day regarding canceling my membership immediately. I received an email on 2/2 saying my membership is about to expire on that day. I have not seen a credit to my credit card for 1/2 of the amount of the membership. When will that credit show up?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Canceling membership/plan

I do not need this membership/plan anymore because I am finished with my projects and do not to pay for it anymore because I will not be using it again.

Hi there
As you have an annual plan please contact support for assistance - http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Thanks
Bev

Cancel membership - most frustrating thing ever. Why is there not a phone number??? Probably to avoid allowing people to cancel.

Cancel membership - most frustrating thing ever. Why is there not a phone number??? Probably to avoid allowing people to cancel.

Return, cancel, or exchange an Adobe order
(actually, the entire adobe website is difficult to navigate even if you want to buy something.)

I see that canceling membership seems to be a common issue. I have followed all of the steps that were given but there is no cancel option given to me. My account says I am on a 1 year free membership as a student yet I am being billed $19.99 every month.

THE WEB SITE INSTRUCTIONS ARE POOR. THEY SAY TO CLICK THE STILL NEED HELP BAR BUT THIS CYCLES ME BACK TO THE FORUM? IS THERE A PHONE NUMBER WHERE AN ACCOUNT REP CAN HANDLE CANCELATION DIRECT
Y?

Moving this discussion to the Adobe Creative Cloud forum.
Xxxhhhhgggg for information on how to cancel your membership please see Cancel your membership or subscription | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html. If you are not receiving an option to speak with a member of our support team then please utilize a different web browser, computer, mobile phone, or tablet.

I want to cancel membership. Do not need it.

I want to cancel my membership, NOW! I do not want to join a discussion.

Gene is correct: you entered into a full one-year commitment.
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

How to cancel membership?

I can't get a hold of anyone from this company to cancel and now my membership auto-renewed!

Contact support by phone or web chat.
Mylenium

Trying to cancel membership

Hi, I'm trying to cancel my membership, but keep being led in circles and never to an actual way to contact Adobe. Apparently several other people on this forum have the same question, but the question is never answered. Please tell me how to cancel my membership.

Try calling them.
Adobe Creative Cloud, desktop, and consumer products:
800-585-0774
Monday–Friday
5am–7pm (Pacific Time)
Adobe Creative Cloud for Teams (small and medium business):
800-443-8158
Monday–Friday
5am–5pm (Pacific Time)
Server, enterprise, and developer products:
Adobe Digital Publishing Suite, Acrobat® volume licensing, Creative Suite® volume licensing, and ColdFusion®
888-649-2990
Monday–Friday
6am–5pm (Pacific Time)
Adobe Marketing Cloud products:
877-722-7088
Monday–Friday
7am–4pm (Pacific Time)
Adobe Connect™ and LiveCycle®
800-685-3644
Monday–Friday
8:30am–5pm (Eastern Time)

Canceling membership

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