Canceling my annual membership within the first month - full refund

I purchased annual InDesign, Acrobat, and PhotoShop applications but want to cancel for a full refund. I'm canceling within the first month. I have a Mac and I do not want these applications on my computer anymore.

Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Similar Messages

How do I cancel my annual membership within the first month without calling to their phone?

I want to cancel my annual membership during the first month, but I can not call to their phone. Anybody has a solution? Thanks.

Hi,
thanks, but their instructions lead you to contact them, and I can not call them.
Am 06-Nov-2014 12:42:38 +0100 schrieb [email protected]:
HOW DO I CANCEL MY ANNUAL MEMBERSHIP WITHIN THE FIRST MONTH WITHOUT CALLING TO THEIR PHONE?
created by Kartikay_Sharma in _Creative Cloud Download padding: 10px; margin-top: 20px;">
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I have canceled my new membership within the first month and would like to get a refund. What do I need to do to get a refund?

Help!?!

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

I would like to cancel my month-to-month subscription within the first month. Help!

I just registered for Adobe Create Cloud and I no longer need it. How do I cancel within the first month??
Emma.

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

Can I cancel a annual membership that is paid monthly?

Hi,
I want to buy Creative cloud (£8.57 a month for a year) but want to know if this counts as a monthly membership that can be cancelled at any time or if this is classed as an annual plan and can only be cancelled within the first month otherwise there is a charge? It is paid monthly but over a year so I am a little confused!
Thank you!

If you get an annual subscription that is paid monthly and then you wish to cancel it after the first month has passed, then you are subject to a penalty cost of one half the remaining term of the subscription... so if you cancel after 4 months you pay a penalty the equivalent of half of the 8 remaining months fees.
See the following posting...
How to cancel a Creative Cloud membership

I want to cancel a recurring subscription of Creative Cloud. I'm still within the first month. How?

Purchased a month of Creative Cloud that included Photoshop CC and Lightroom CC. This was 15 days ago. I'd like to cancel the recurring subscription so I'm not charged automatically. How?

Hi There,
Kindly contact our support team to get the subscription cancelled: Contact Customer Care
For more info on cancellation: Cancel your membership or subscription | Creative Cloud
Thanks,
Atul Saini

How do i cancel my subscription within the first month

trying to find the appropriate place to cancel my subscription and get refunded. The site led me here to the forums. Will someone please tell me simply how I should go about cancelling my subscription. It's amazing this information isn't so readily accessible or apparent on the site. I find many aspects of this website to be unintuitive and byzantine. This is just another example. Please help, thank you.

Hi skarloff,
Thank you for posting on the forums, you can simply log in to your account and can cancel the subscription.
For more information refer to the below mentioned article.
Cancel your membership or subscription | Creative Cloud
Thanks,
Vikrantt Singh

I want to cancel my annual membership with adobe and receive a refund

i have been attempting to cancel my membership for a week. i am not satisfied with the product and would like a refund since i have been using it for less than 30 days

Hi Ashley ,
Please refer to the following links for cancellation of the membership .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Please connect with the Adobe chat support to get details about the refund.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

WTF?!?! How can I cancel my annual membership???

Hi Guys!
I want to cancel my annual membership. I read the support sites and many other sites. No way.
I´m in month 12 of my membership.
"To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)"
So I followed the steps descriped under "cancel a month to month membership"
No way! WTF?!?
There comes no window "we hate to see you to go" blablabla...
It only comes a windows "We´re very sorry..."
What else can I do?
Thx in advance!

The below mentioned order has been canceled & you will not be charged anymore.
Current Plan:
Photoshop-Fotografieprogramm
Account Activated:
21.02.2014
Regards
Rajshree

Cancel creative cloud in the first month

How do I cancel my creative cloud membership in the first month? I have followed the help links, but they don't take me anywhere that actually let's me cancel my membership.

Hello Jmarks244,
Welcome to the Adobe Forums!
I am sorry to hear you have trouble to get in touch with our customer support.
Please allow me to get in touch with you by email.
Thanks.
Arnaud.

I deleted my month to month subscription to Premiere within the first 30 days, and I want my refund

I deleted my month to month subscription to Premiere within the first 30 days and i want my refund

Did you manage to get a refund???
I downloaded a trial version that doesnt work on my new mac. apparently a bug or something with the trial which i confirmed with Apple. Adobe representatives refuses to take any responsibility for their buggy trial version and asked me to buy the annual subscription. Im quite wary about it as, if the software doesnt work and if i happen to cancel the subscription, i doubt I'm going to see my money back!!!
Could you please confirm if you got the refund.
Thanks,
Mel

How do i cancel my annual membership subscription, and switch to a month by month one.

how do i cancel my annual membership subscription, and switch to a month by month one.

Hi There,
Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
Thanks,
Atul Saini

Cancelling monthly suscription during the first month

Hello,
I would like cancel my monthly suscription during the first month trial. I am still in the 30 days trial, but I cannot reach the customer support.
May I received a confirmation from Adobe for this cancellation ?
Thank you very much in advance.
Kind regards
Anais Rousselle

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Cancel my annual membership

Hi
I want to cancel my annual membership for photoshop that i pay for monthly. I have followed the steps for cancellation but under my account settings photoshop is not listed to cancel? How can I stop the payments?

Contact Adobe customer service to cancel the subscription
Contact Customer Care

I'd like to cancel my annual membership

Hello Adobe Support,
I bought the Creative Cloud membership (one-year) on 12/21/2014. On 01/17/2015 I received the email from you and has been told that my membership has been transitioned from paid to free beacause of my credit card payment failure.Now I'd like to cancel my annual membership. I'd like to know if you will bill 50% of your remaining contract obligation from my credit card each month or not? Now my membership is free. I am looking forward to your reply.
Regards,
Long Zhonghua

Roxallen I am sorry you have faced difficulties canceling your annual plan. You are correct you do need to contact our support team to cancel your annual plan. You can contact our support team directly at Creative Cloud membership support.

Canceling my annual membership within the first month - full refund

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