Canceling pre order Question...

Do you have to cancel pre order in person or can you also do it by phone? I want to go to Apple tomorrow annd call Best Buy to cancel right before I active my new phone from Apple store. I don't have the pre order info in front of me and didn't know if there was fine print?

Do it in-store. Even if the phone rep could cancel the pre-order, they could not refund the $50 gift card.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

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How to cancel pre order purchase movie rental on itunes

how to cancel pre order purchase movie rental on itunes that i have already een charged for i wont press the download botton

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
All purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

When Do I Get My Money Back For A Cancelled Pre-Order?

I Just Cancelled My Pre-Order. I Just Looked In My Account And It Said I Still Had The Same Amount Of Money. So I Was Wondering When I Get My Money Back For A Cancelled Pre-Order?

There is nothing to refund, you weren't charged when you pre-ordered it, you would only have been charged when it was released

HT5714 Is there another way to cancel pre-orders beside going on the computer? Every time I click on manage pre-orders it says I have an error.

Is there another way to cancel pre-orders beside on the computer? Every time I click on Manage Pre-Orders, it always say I have an error...

You've tried closing and re-opening iTunes and/or rebooted your computer and you have the latest version of iTunes installed ?
If you have then you could try contacting iTunes Support and ask them to remove the pre-order from your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Still can't cancel pre-order!!

Can I cancel a pre-order from my iPad ? I go to the iTunes Store ... Login ... There is nowhere at the bottom to cancel pre-orders. I even looked in purchased and recently purchased ... It's nowhere!! But if I search the item it says pre-ordered!!

As far as I know yo can only cancel pre-orders via a computer's iTunes : http://support.apple.com/kb/HT5714

Pre-Order Question

So I pre-ordered Titanfall for Xbox1, but I won't be in town when it comes out and one of my friends really wants to pick it up on the 11th at the midnight release. Is there any way to change the name on the pre-order, or would I have to cancel the one I have and create a new pre-order?

Hi cgarvey4,
I hate to be the bearer of bad news, but we don't currently offer a way to update the name associated with pre-orders. To have a friend pick up the game for you, you would need to cancel your existing pre-order and place a new one in their name. Also, remember that pre-orders must be picked up within 5 days of the title's release! If you aren't able to pick up your copy of Titanfall within that timeframe, then it will be returned to store inventory and made available for purchase to other customers.
Let me know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Ordered a pre-order and got charged still when cancelled pre-order

I pre-ordered the new example album of "Live Life Living" but then cancelled the pre-order but yet I have been charged 99p for one of the songs off the album and I want to know why?

Hello, ChrisJets.
Thank you for visiting Apple Support Communities.
This can happen if an song in a pre-order album is released before the full album is released. Here is some more information regarding pre-orders.
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Cheers,
Jason H.

Canceled Pre-Order and Pre-Order again

Hi! I just canceled my pre-order but i change my mind and i'd like to pre-order it again but i can't do it because when i press on album "ARTPOP" it still shows me that i pre-ordered it what should i do?

You've tried closing and re-opening iTunes and seeing if you can then pre-order it ? And/or logging out of your account and then loggin back in ?

Cancelled pre-order and walked into AT&T and got phone

Today, I cancelled my pre-order for my iPhone 4s 64gb AT&T black model. I was then able to walk into an AT&T store and pick up the exact same model (5 days after the original shipment).
The number one reason is because I do believe there is a lack of communication and openness about what is going. I'm an silver reward member and spend a lot of money with best buy but stuff like this makes me want to reconsider where I send my money.
IMHO, what I think happened is that they had a glitch or something on the 64gb model sku and didn't properly get their order in with Apple. Which is why they didn't receive ANY. It doesn't make any sense that AT&T has a surplus of the model and Best Buy had NONE in the exact same city.
Based upon that, I think they are now going to have to wait for the "second round" of phone shipments and my guess that is 4-6 weeks out.
I also don't buy they don't know when they will get them. Actually, they do know (or can find out). They can call Apple up and say when is my next shipment supposed to be in (just like I'm asking best buy). Apple (or whoever is the ultimate supplier) would have to be able to supply Best Buy with the info they need to inform their customers. That's why I think it's the more likely case that they screwed up their order with Apple on the 64gb models and didn't get it in properly (or on time). Or worse yet, they aren't actively calling Apple up and asking for shipment dates and order dates.

We are picking ours up from Apple today. Ours were the 16g white and 32g black, #1 and #2 preorders for Verizon phones. They supposedly got a shipment yesterday but we didn't get an email once they were scanned. They are not that rare. My guess is they didn't get any for Verizon (just like Sprint).
I agree with the lack of communication. I'd wait it our if they told the truth and even through in an extra set of earbuds or something. Geez, we're silver members too (my husband wanted to get teh points from this sale). Oh well, ,hopefully they will learn from this experience.

Pre-order question for iPhone5/Verizon

I have a quick question...
My wife and son currently have the iPhone4 with AT&T and they are now out of contract. I'm currently on Verizon. I want to change their carrier and pre-order the iPhone5 for both of them from Verizon. I want to add those lines to my existing Verizon account and transfer their numbers as well. Would I be able to do this through this through the Apple Store's web-pre-order system? (or possibly Verizon's?) or will I have to speak with someone about doing this?
Thank you so much in advance

Here's what AT&T had to say about new customers when the 3GS was launched. I'd guess the same applies to iphone 4:
http://www.att.com/wireless/iphone/en/iReady_checklist.pdf

Canceled pre-order issue

I canceled a pre-order ablum but when I went back to the store the ablum still says that I have it pre-ordred even though my account does not show it anymore. Does it take time to clear out ?

You've tried closing and re-opening iTunes and seeing if you can then pre-order it ? And/or logging out of your account and then loggin back in ?

IPhone pre-order question.

I pre-ordered my iPhone 4 to be picked up at the Apple Store in my area. I chose the 32G like I did last year, but I've never used more than 12G at one time, so I think it's a waist to get the 32G, so I'm wanting to know when I pick up my iPhone 4 32G, can they change it to the 16G? I've tried calling the Apple Store and Apple's main line and apparently they don't staff enough people to take calls when it gets busy. Apple's main line won't even let you wait to speak to a representative. If anyone knows the answer to my question, please respond.

Most likely they will not be able to answer your question now. I would think they will be willing to give you the 16 GB instead of the 32 GB you pre-ordered, but it's going to depend on the available stock in whatever store you're picking up at, at the time you get there. If they've sold out of the 16 GB model, then can't change your order.

Buying at store and canceling pre-order from 2/9

Has anyone done this...
Pre-ordered on the 9th..Got emailed that they were shipping before the 18th...was very disappointed that they could have gone to store today to get one, so... Went to store and with new phone in hand, had the store cancel the pre-order and then bought the new one and used the upgrade discount? Anyone??

There was no lines at the verizon I went to either. I expected it to be horrible but they were dead slow. I asked the lady who waited on me about what was going on and she said they had 15 waiting on them this morning when they got there and after that it had been slow ever since. They appeared to have all their employees working and no one was doing anything except just kind of playing around they even had 2 standing at the door opening it for people it was so slow. They did not get the turn out they expected that's for sure. And I would be surprised if the stores sell out anytime soon. I know the one I was at (I got a 32 gig and 16 gig) and they said they still had plenty.
Johnita

Unable to cancel pre-orders...

I have been trying for the last week to cancel a few PS4 games I pre-ordered. I keep getting a "system unavailable, try again later" message, I would think if there was an error in the system it would be fixed after a full week but I still continue to be unable to process the cancellation. I have cleared browser, logged out and back in, and obviously been trying again to no avail. Hoping one of you fine CSR's will be able to help me resolve this and cancel all the games I have ordered.

Hi dansempai,
First, I hope you’ve been enjoying your PS4! I’ve been a long time Sony fan as far as consoles go, and thus far the PS4 looks to be pretty stellar; I’m sure it’ll only get better. I’m sorry to hear that you’re having issues cancelling your preorders. It sounds like you’ve done your due diligence in determining if the issue was on your end, and I’ll happily assist where I can.
Depending on how you preordered the games will determine the best route for cancelling them. If you preordered the games in store, you would simply take your receipt back to the store for a refund on the preorder amount you put down. This will effectively cancel the preorder. If you preordered on BestBuy.com, and chose store pick-up as the fulfillment option, the preorder will automatically cancel itself after it arrives at the store and remains there for eight days. However, if you preordered online, and the games have not yet released, that would require some action on my part.
With that said, I’ve pulled up a list of recent orders using your email address on file for the forum. From what I can see, mostly all of the orders have shipped and invoiced. If you have any BestBuy.com preorders that still need attention, please send me a private message with the order numbers. To send me a private message, simply click the link in my signature.
I hope this helps out! Please feel free to reach out to me via private message if you need any further assistance.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

How to cancel pre orders in i books?

I relize by chance today that I have pre ordered ( how and when?) some books. I want to cancel these pre orders but I can't find how to proceed.... Thanks a lot for any help you can bring me!

choose Store > View My Account , then sign in and click Manage Pre-orders

Canceling pre order Question...

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