Cancellation / Auto-Renew Policy is A JOKE!!!

Hi All, I just need to vent my frustration with this companies policy!! In 2010 I registered for LogMeIn Pro for 10 Computers. The past yesr or so I have hardly touched or logged into LogMeIn so I decided I would cancel the service. I attempted to cancel this service and was advised that I had just "Auto-Renewed" for another 12 months. THIS IS AN ABSOLUTE JOKE!!!! I now have to continue to pay on a monthly basis even though I didnt agree to this 12 month renewal. Such a terrible policy put in place and a great way to lose customers. I own an IT consulting company and quite often use to recommend LogMeIn to my clients. I will NEVER make that recommendation again. Has anyone else been caught out by this??? Regards Matt

I too experienced the auto renewal trick.  My card I used to open a LogMeIn subscription was compromised online and the bank issued me a completely different card with a different number and expiration date. Lo and behold, LogMeIn billed the renewal of the service on the new card which they supposedly had no knowledege of. I had paid for another separate subscription with the new card and LogMeIn apparently searched their system for my name and charged the renewal on the new card. On the invoice it even listed the last four digits of the new card. This practice should be highly illegal. LogMeIn did not send any email notification to the email the account was set up with regarding renewal, credit card issue, etc, they just billed the new card. I just happened to be checking my credit card statement online and called LogMeIn and got a refund because it was the same day that the service was supposed to renew. The rep assured me that LogMeIn does not search their system for any cards in the name of the billing for the service. Really?  I am sure that my bank did not give LogMeIn the information on the newly issued card. I did not give LogMeIn permission to use the newly issued account for any charges. I too will be looking for another vendor for remote access.

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