Cancellation of Geek Squad Complete Protection Plan for Phones

Question

Geek Squad does not make it easy to cancel their plan. I purchased to S5s through Best Buy on Black Friday weekend, and along with that, purchased the GPS for each phone. Decided to cancel the two plans a couple of days later, so, 1) called their 1-800 number the first time, within about a week of purchase. The guy gave me the confirmation code, and told me both phones had their plan canceled, and that I would be receiving a refund for the amount I paid for the GPS plans at the time I bought my phones; 2) went into my local BB store, and double-checked that my plan was canceled with the Geek Squad there. They were no help, and just had me call the 800 number again, went through the automated process of cancelling my plans; 3) looked at my bank statement this week, noticed I had been charged for this month for the Geek Squad Protection plan, even though I had canceled everything; 4) called the 800 number again tonight, and told them I want a refund for the charge, and to cancel my plans. She said the first agent did not cancel my plans, and that I would be receiving a refund only for the charge that happened this week, but not my initial purchase of the GPS plans, which the previous agent said I would be refunded.  I want to make sure the Geek Squad Protection plan for BOTH phones has been canceled, and want to make sure I will not be charged again in Jan.

Answer 1

Good afternoon PJK12, 
Our Geek Squad Protection plans are great ways to protect your devices and your wallet when the unexpected occurs. With mobile phones, they can be especially helpful with drops, spills, or even loss or theft. I'm sorry to hear you changed your mind and decided you didn't want to have these plans cover your new Samsung Galaxy S5's. 
I am truly sorry for the difficulties you experienced when canceling these plans. Please know that this is not indicative of the usual experience when canceling a Geek Squad Protection plan, as it is generally a simple process. Using the email address you registered with the forum, I was able to locate your plans. Please know that I am researching the cancelation of your plans further and will be in touch as soon as I have more information for you.
Your ongoing patience is greatly appreciated! 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
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