Cancellation of my auto recharge

I was auto renewed onto my subscription.. i want to cancel the same and i don't intend to use it. How can i get a refund of my subscription?

Below is a link for more details and explanations regarding the Auto-recharge option.
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
By default, this option is enabled. Here are the instructions on how to cancel this feature ;
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#Auto-recharge_3
Moreover, if you may further questions or concerns, such as more specific instructions or to request for a refund, you can contact the customer support -
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
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Skype Credit Auto-recharge has been cancelled

Dear Skype,
I have an incident yesterday, my skype a/c : suddenly can’t auto recharge, and the auto recharge has been cancelled, the last auto recharge is 23Nov13, we receive the email as below, but for point two, I try recharge the credit manually, it success, attached the success email as attachment , and for point one, I haven’t cancel or modify any configuration over several months, Please help to find out what problem make this fault ASAP and prevent it happen again, thank you.
From: Skype [mailto:[email protected]]
Sent: Monday, December 02, 2013 5:05 PM
To: IT Dept - Skype - Distribution List
Subject: Auto-recharge has been cancelled
This is an automated email, please don’t reply.
Hello [Redacted for privacy],
Auto-recharge has been cancelled
This email confirms that Auto-recharge has been cancelled for the Skype Manager called [Redacted for privacy].
Possible reasons why Auto-recharge was cancelled are:
1. You cancelled Auto-recharge yourself.
2. The credit card you use for Auto-recharge payments has expired.
3. You are using PayPal for your Auto-recharge payments and either the credit card linked with your PayPal account is no longer valid (for example, it has expired), or you have cancelled your billing agreement with Skype on the PayPal website.
Talk soon,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, and welcome to the Community,
This is one of those sets of issues which can be resolved only by contacting Skype Customer Service directly to enquire why the change was effected. We here in the Community do not have access to Skype account or Skype Manager account details. As a proactive measure, I would change all Skype account and payment method account passwords immediately if this has not already been done.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Website to cancel auto recharge does not work.

I would like to cancel the auto recharge but when I click on Settings and extras- View Details, the website does not work.

Hi,
I can see your account that your subscription for Adobe Export PDF is in pending status.
It will take 48 hours to get confirmed.
Once it gets confirmed I will cancel it for you.
Regards,
Florence

Cancel auto recharge.

Hello.
I tried to cancel the auto recharge from my iphone,but I have not see any botton of bills and payment.
Thank you.

Sorry i didn't understand what you meant.

How I cancel my auto recharge to my account

I did not ask for a auto recharge for my account and it auto updated. Why is this and how do I cancel it?

Hi, Alizamani, and welcome to the Community,
You may request a refund of your credit by contacting Skype Customer Service. You can click on the blue type, which is a link to the instruction on how to have a refund processed, and here also is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

SCAM ALERT - Auto-recharge cancelled message with...

I just got an email with this message:
The Auto-recharge feature on your account has been cancelled because the credit/debit card VISA-SKYPE XXXX-XXXX used for Auto-recharge payments has expired.
My card will not expire for a couple of years. The sending IP address in the header is in Switzerland, ***. I suspect a SCAM. Skype should warn others.
The complete header follows:
From Skype Thu Feb 28 16:40:30 2013
Date: Fri, 1 Mar 2013 00:40:30 +0000 (GMT+00:00)
From: Skype <[email protected]>
To: ***
Subject: Auto-recharge has been cancelled

Hi, wamwis, and welcome to the Community,
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
Because the copied and pasted header included so many personally identifiable details, I arranged to have it redacted. We also absolutely cannot leave any IP address posted here in the Community.
Thank you for your alert. I always recommend, if in doubt, to contact Skype Customer Service to determine the veracity of such e-mails. As a proactive measure, I also recommend changing your Skype account and credit card account passwords immediately if you have not already done so.
Best regards,
Elaine
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HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHE...

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

kingie wrote:
HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
Hello
Your account has been hacked and has now been blocked for your protection. You should change your password and contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Canceling Auto Recharge

I am trying to cancel my auto recharge. I have been charged $18 for a 3 month subscription and cannot figure out how to cancel it.
In my Skype profile it says I have no subscriptions. When I go to auto-recharge it has a different card listed.
I've been trying to cancel this for some time and I'm super frustrated that Skype makes it so difficult to not be automatically charged for a service I do not use.
Solved!
Go to Solution.

I think you should have contacted skype first, before contacting PayPal to request for a chargeback.
Just click the link below to see the instructions on how you can get in touch with the Support team, to know what your possible options are regarding your locked account (and of course regarding those charges);
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
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NOT HAVING ENABLE AUTO RECHARGE AND STILL HAVE A P...

Hi,
I have used the options of not enable the auto recharge option and also deleted my credit card information but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit. I only see a payment charge every month made by skype.
I already explored all the options and cancelled all subscription but it's still happening. How can I solve this?

Malena007 wrote:
but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit.
Hello
The last charge on your account by Skype was on November 25th 2013 for credit worth 400 Taiwan $s. Your account may be compromised. Change your password immediately and please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Request to refund for credit auto-recharge

[Topic title updated by moderator to be more descriptive.]
Please refund my autorecharged amount of $24.95 otherwise i will look at legal action. i havent used the account for over 2 years.

== https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription ? ==
== https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund ? ==
== https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work ? ==
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

RE: auto recharge from my CIMB Debit card on 01july2015

Dear Customer Support,
Today (01July2015) auto-recharge has been done, i am not expecting.
recharge from my CIMB Master card(Malaysia). My question is how it will recharge automatically from my Debit card(CIMB)?, so what is the security ?
can you please cancel the order and resend money to my CIMB account?
Please let me know anything required?
Details:-
User Name : [Private information removed by moderator]
Order Date : [Private information removed by moderator]
Order #: [Private information removed by moderator]
Regards,
Siva

Hi, Sivacak, and welcome to the Community,
Please check your Skype account dashboard to determine if the charge was posted to your Skype account, or not. If yes, your Skype account has been compromised: change your Skype account password immediately and please contact Skype customer service. Also, cancel the subscription or purchase.
If not, contact your bank immediately to report the fraudulent, unauthorized purchase.
Please see this FAQ article for more information:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-haven-t-made-a-skype-purchase
Regards,
Elaine

Misunderstandins between auto recharges and signat...

Hello
I just realize that you charged my credicard 4 times the same value of auto recharging and that was a huge misunderstanding, because I did not used the line that much and do not want the authomatic revalidation of the subscription, wich was the 149,50 value you debit my credicard. I already canclelled my signature and now I want you to return the values to my bill otherwise I will report as a ilegal charge. When I configured my accoun I said that the signature will not charged by credicard, but with skype credits, so I think you are conjugating 2 things that has nothing to do with the other one.
Autyomatic recharge of low value R$25,00) was ok for autocharge (now, because of this mess I changed that configuration) is one thing, and the signature of 400 minutes (R$ 149,50) is tother one (that I just cancelled because of this mess).
I wonder if you are chargind my credit card with R$ 25,00 lots of time since I have enough credits to pay the signature and that is a huge mistake!!!!!
Please I neeed you to return the charges you have done on my bill ASAP. Otherwise I willl report it as a not legal charge at all
Waitin for a quick response,
Denise Baptista
Data No do pedido Item Pagar com Valor Status
29 de Março de 2012 xxxxxxxxx Brasil 400 12 meses
Assinatura número online 12 meses Crédito Skype R$ 149,50 Entregue
29 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue

Hi,
https://support.skype.com/en/faq/FA10414/How-do-subscriptions-work ?
https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription ?
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund ?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service ?
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Changing Credit Card Info for Auto Recharge

Hello!
My CC expired not so long ago and therefore my auto recharge has stopped working. All I want to do is update my CC information, purchase Skype credit and apply for auto recharge once again but somehow (and maybe I am stupid) I am finding it really difficult to do this. First of all, Skype does not even give me the simple option of updating my CC details. Secondly, I have tried to purchase credit TWICE with my valid CC and the status is still pending. I am finding this whole system to be incredibly non user friendly.
P.S-I am currently living in South Korea and when I try to purchase credit, it immedietely directs me to a korean website (Daesung skype). About 2 years ago when I purchased Skype credit and applied for auto recharge I don't recall the system for doing so to be this frustrating. Please help! My credit has pending for over 24 hours now.

I agree. Skype has a stupid interface for paying. My credit card number got changed by my credit card company and skype cancelled my auto recharge. It's been over a year since your post but I find the website to be no better. There was no way to change my credit card. I removed it but now I can't start it back up unless I make another payment, but i don't need to pay any more as I have sufficient balance. Dumb.

Why did Auto recharge set itself up??

Auto recharge was on my acount settings and I cancelled it. I received an email confirming this, then today I get an email from Skype giving a confirmation that Auto recharge has been setup.. I have had to come back onto skype to cancel this yet again. I DO NOT WANT AUTO RECHARGE!

Hi, tahunovas, and welcome to the Community!
My best advice is to never, ever assume anything, especially when an incident such as this occurs. Please ...
- Check your payment method issuer to ensure no fraudulent charges have been posted to your account, even if said charges were reversed.
- Change your account password immediately.
- Double-check that all of your privacy settings are "locked down" and that you can be contacted by your contacts only.
- Ensure your computer's operating system updates and patches are installed; update your anti-virus/spyware/malware software and run it.
- Here is more information to review: http://www.skype.com/intl/en-us/security/online-safety/
I would be wary if I were you, too, and recommend you report this incident to Skype Customer Service: contact customer service
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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My Skype and Auto-recharge on low balance Story

I signed up for one of skype subscriptions, and I was ready to pay a monthly fee for this service. After some calls I noticed that I was being automatically charged after a few minutes while I was NOT expecting a charge until AFTER a month. Well...Found out my card was automatically and by default checked for the auto-recharge on low balance option! I did not choose this...and when I tried to explain to one of the skype representatives that this option should be a choice by the customer and not a default setting, she explained that "it is the default because you have the choice to cancel it"...She subsequently denied me any refunds, and told me to cancel the setting if I didn't like it. I bet that this was an issue that many customers had encountered, and I looked throught the community, and yes! the "default" was not an option that many customers liked, and when I tried to see if something had been attempted about it..resolved?no. class action suit? may be? Well....somewhere in their corporate policy/culture, and somewhere in their "I agree with terms and conditions" tons of pages, I might have signed away my rights to any class action suit!! HMMMM...guess all that's left now is to see, with my poor music writer/composer skills, if I can come up with a crazy-fun-interesting video about this that goes viral on youtube !

Hi, cecita799, and welcome to the Community!
Is your account part of a Skype Manager account? I ask this because you posted your enquiry on the Skype Manager message board; so if the answer is yes, the account manager may have added credit to your account.
If your account is not part of a Skype Manager account, you would have to log into your account on the Skype website, click on View Details in Payment Settings, and click Disable to the right of Auto Re-charge.
Regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Cancellation of my auto recharge

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