Cancelled promotional code, ridiculous hassle

On December 11th I got a $25 promotional code for a cancelled order. I felt that was a really generous offer and when an item I had been looking at went on sale, I decided to use it.On 12/21 I price matched the item through a rep by phone and asked if I could use the promotional code, they applied it and everything seemed fine. However they got my address entered incorrectly somehow and my order auto-cancelled seconds after they placed it due to address verification issues. They told me the promotional code would still be valid.
Go forward about a week, another item is available on BB.com and I decide to use my promo code to order it. It doesn't work, I call in and after nearly an hour on the phone finally get told that I need to call 1-866-308-6166 to get it addressed. I've now called that number probably...6 times? I've had anything from no one answering at all(I've called before 7 pm in any time zone since no one has ever been able to tell me which time zone the 7 pm close time applies to), to being told it is being reissued, to speaking to a supposed manager who just hung up after explaining my issue.
Today I finally got ahold of someone who says that they have addressed my issue. I have no way of knowing if this is the case or not but good lord this is ridiculously bad customer service. I belong to a forum that Best Buy gets a lot of press on and was told to come here and post a thread and just maybe I could get some resolution.
Can you do something to help me? I've spent close to 3 hours on the phone and ridiculous CS like this is what makes me want to move my purchases(personal and business) to Amazon when they would have had this fixed in minutes, not weeks. I'm Elite Plus and all that fun stuff.

Hello reaperztoll-
I apologize for the lateness of this response and I certainly can understand your frustrations with the time you’ve put in trying to resolve the issue with your $25 digital promotion code. I’d be happy to look into this further for you.
I was unable to determine if this was a digital promotion code or if it was an e-gift card that you were given, so I can’t really speak as to whether or not it would have been still active after your order was cancelled. If it was a digital coupon code, it would not have been active and it would have needed to be re-issued by us when the order was cancelled. If it was an e-gift card, the funds should have been returned to the card when the order was cancelled, making it available for use again on another order.
Based on the notes that I can see from your previous communications, it appears that we are sending you out a physical gift card for $25 to replace this amount. Generally, those gift cards take about 10-14 business days to be mailed out to you. They do not have an expiration date and can be used both in our stores and online at BestBuy.com.
I hope that this helps clear things up, but if you have any further questions, please let me know.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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[rant] Order cancelled and promotion code no longer works despite being told I can reuse it

I need to get this off my chest, as I see 2 similar posts regarding this same problem. If bestbuy.com proceeds to take in an order and cancel it, you should also be able to reissue a promotion code. Particularly because bestbuy.com customer service admits that the order was cancelled because something in your system flagged the credit card, but could not explain why, and said that it looks like all the credit card information was correct.
I tried to purchase an item with a mover's coupon. Order went through with the promo code. Great! Then I get an email saying that it was cancelled. I immediately called and spoke with someone for 19 minutes who told me that she couldn't tell why the order was cancelled, but that it looks like all the credit card information was correct despite the system saying credit card could not be verified. I explicitly asked her about the promo code I applied, and she stated that I could reuse it since the order was cancelled. She even told me that I could go into a physical store and place the order with a salesperson there to redo the order and use the same credit card if I wanted. So somehow that credit card won't work online, but it would work in a store.
I then proceeded to try to reorder online with another credit card. To my surprise, the promo code was rejected. My blood started boiling because I had asked about this exact thing. Cue second phone call to customer support. This time I was on the phone for 49 minutes, only to get hung up on. Now, I am livid.
So, everytime an agent comes on the phone, they ask for my phone number and email address. How convenient for you to take all that information down, hang up on me, and not call me back. I'll give you the benefit of the doubt -- maybe you accidently hit the wrong button or had a bad connection, but you should have at least called me back since you were actively working on my case. After another call to customer service, and being on hold for 5 minutes, I gave up.
As far as I'm concerned, you are worst than Comcast.

Good morning apathykillz,
Ordering on BestBuy.com with a Movers Coupon is a great way to save time and money while shopping for your latest device! It is discouraging to hear we may have been unable to verify some of your information, leading to your order's cancelation. It is also unfortunate to hear that you may have been provided some misinformation in regards to the Movers Coupon. Sadly, the Movers Coupon is a one-time use coupon, and cannot be refunded or reissued. I apologize for any hassle that this issue may have caused you.
With that said, I was unable to locate your order using the email address you registered with the forum, and I would like to look further into this with you. Please be aware that I am sending you a private message to gather further information. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

IPhone 6 Trade-In Promotion Code That Works

Okay, loads of posts about not getting the promotional amount and so on. I am in the same boat EXCEPT I haven't shipped my old iPhone back yet. I have been on the phone with Verizon three times trying to figure out how to get the trade-in page on their site to get the credit correctly stated so the shipping materials can be sent.
I received this promo code from a Verizon Customer Service rep this morning who actually called me back. It was accepted by the vzw site and prints a receipt with the appraisal amount as well as the difference between that value and $200 so it totals up to what was advertised in the promotion. It is working as of today, November 5th, and I don't know for how much longer it will continue to do so.
The website to use is: www.trade-in.vzw.com
The promo code you enter that is currently working is: CAREIPHONE6200-Z3PG-8DV4
IF you're planning on getting the trade-in promo amount of $200 they (Verizon-VZW) tells me I have until December 15th to send my old iPhone to them. Problem was NO promotional code. The old one didn't work after the promotion's end date. Of the posts I've read, most seem to be having trouble getting the full $200 pop for at least these common reasons/excuses from VZW (a contractor they have handling trade-ins). The list (likely not complete):
1) Cracked screen
2) Won't power on
3) Case cracked
4) Bad, missing or non-functional buttons
5) Lock code still active (prevents access--yes, it does)
6) Still connected to iCloud
7)Find My iPhone still active
Without documentation of the phone's condition the whole thing becomes a finger-pointing game. I've decided to do the following and recommend you do something similar if and before you send your old iPhone back:
1) On the old phone, go to Settings/General
2) In the right column of the General options at the very bottom is a Reset option
3) Use this option and select Reset Phone And Erase All Data (wording may different but it's close enough)
4) If you have an access code on the iPhone you'll have to enter it to do the process
5) Two, "Are you sure?," style prompts must be pressed to verify you REALLY want to do this.
6) After the second Are You Sure prompt is answered, the Apple shows up on the screen and following a complete reset and erase you're greeted with the Hello screen where you'd begin setup. At this point, the phone should no longer have an access code and should have been logged out of iCloud.
7) Go through the setup screens and skip the ones that ask you to create a lock code, skip setting up an Apple ID and password, skip connecting to WiFi, DO SKIP turning on Find My iPhone. When you successfully reach what will now be an original Home screen, RUN THE RESET AND ERASE AGAIN. This verifies for you that there is no iCloud connection, and no access code.
8) Take close up pics of the screen, the back, the sides, the buttons, the data/power port, everything. Even better, record a video and go from inspecting the iPhone's condition to and through a setup as described above to show there is no connection to iCloud or any access code. Then go begin the Reset and Erase process (still while recording video).
9) Lots of users here write of the poor quality of packaging provided for shipping the trade-in, so if you still have the original box put the phone in that. Otherwise use some bubble wrap or another small sturdy box so the screen doesn't get broken or buttons stop working from poor handling by USPS or other shippers.
Why pics and/or video? If you have to take the matter to arbitration or seek remedy from the BBB or other consumer resource there is nothing more convincing than good documentation.

I can absolutely see the confusion regarding your trade in promotion, chimera09. But no worries! The iPhone trade in offer has a unique detail that will allow you to wait until you've received your iPhone 6. You can disregard the 30 days from submission that applies to the usual trade in program. The original portion you listed "return your old device to Verizon Wireless within 7 days after receiving your new iPhone 6 or iPhone 6 Plus, but no later than 12/01/14" is correct.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Document control failed due to error in [DOCMGR-CANCEL], return code = [OTH

Hi,
When i tried using the cancel PO API, it resulted in the following error.
Document control failed due to error in [DOCMGR-CANCEL], return code = [OTHER]
I searched the metalink and found out that it was a bug as p_doc_num variable was a number and in PO_HEADERS_ALL segment1 is VARCHAR2. But now the bug is fixed.
I tried both ways, with and without quotes but it is still giving this error. Please suggest.
I used the API in the following way.
DECLARE
l_return_status VARCHAR2(1);
BEGIN
fnd_global.apps_initialize(4480,20707,201);
--call the Cancel API
PO_Document_Control_PUB.control_document (
p_api_version=>1.0, -- p_api_version
p_init_msg_list=>FND_API.G_TRUE, -- p_init_msg_list
p_commit=>FND_API.G_TRUE, -- p_commit
x_return_status=>l_return_status,-- x_return_status
p_doc_type=>'PO', -- p_doc_type
p_doc_subtype=>'STANDARD', -- p_doc_subtype
p_doc_id=>34, -- p_doc_id
p_doc_num=>null, -- p_doc_num
p_release_id=>null, -- p_release_id
p_release_num=>null, -- p_release_num
p_doc_line_id=>null, -- p_doc_line_id
p_doc_line_num=>null, -- p_doc_line_num
p_doc_line_loc_id=>null, -- p_doc_line_loc_id
p_doc_shipment_num=>null, -- p_doc_shipment_num
p_action=>'CANCEL', -- p_action
p_action_date=>SYSDATE, -- p_action_date
p_cancel_reason=>null, -- p_cancel_reason
p_cancel_reqs_flag=>'N', -- p_cancel_reqs_flag
p_print_flag=>null, -- p_print_flag
p_note_to_vendor=>null ); -- p_note_to_vendor
commit;
-- Get any messages returned by the Cancel API
FOR i IN 1..FND_MSG_PUB.count_msg
LOOP
DBMS_OUTPUT.put_line(FND_MSG_PUB.Get(p_msg_index => i,
p_encoded => 'F'));
END LOOP;
END;
/

first you have to assign org_id to the program,like fnd_client_info.set_org_context('167');
you also have to initialize,like this
fnd_global.initialize(session_id => l_session_id
,user_id => 2613
,resp_id => 50459
,resp_appl_id => 201
,security_group_id => 0
,site_id => -1
,login_id => 1102144
, --can't be -1,or else will be wrong
conc_login_id => 1102144
,prog_appl_id => -1
,conc_program_id => -1
,conc_request_id => -1
,conc_priority_request => NULL);

I had a suscription that is over .Now I have a promotional code (for new suscription) but I don not know where introduce it ( I use PC)

I had a suscription that is over .Now I have a promotional code (for new suscription) but I don not know where introduce it ( I use PC)

Moving this discussion to the Adobe Creative Cloud forum.

Promotion codes Photoshop CS6 Extended Student and Teacher Edition? (Adobe Germany Store)

Hello Hello, I would ask the question there still Promotion codes Photoshop CS6 Extended Student and Teacher Edition? (Adobe Germany Store) look forward response. greeting
Hallo hallo , Ich hätte mal eine Frage gibts noch Promotion Codes für Photoshop CS6 Extended Student and Teacher Edition ? freue mich Rückantwort. Gruss

Noch nie davon gehört.

I installed an app using a promotion code, if I delete the app can I re-install it for free?

Hi guys,
I recently installed an app called StorySkeleton using a promotion code that the app creator gave to me. Upon expiremtenting with the app though, I deleted the instructions which was not a bright idea. I would like to delete the app from my iPod and then re-install it so I can have back the instructions
If it helps I have an iPod touch 4th generation and I live in Canada!
Thanks guys! Also, if I chat to an Apple person online for support does that cost money?

Hello,
Probably, that promotion code will not work again. Why don't you try and see?
Chatting with Apple, I don't see them charging you... I`m not 100% sure though... try and see if it needs your credit card. If it does, then obviously, their going to charge you!
Good Luck!

Not Getting the Promotion Code for Trade In and Up program

I was lured into buying a new phone from Verizon due to the trade in and up program. From the website it says I could get a minimum $100 for my old phone when I purchased/activated a new smartphone. I activated my new device and have been waiting for more than 5 business days for the promo code but it never arrived. I called both Verizon customer service and Verizon recycle program but they cannot help much since they can only escalate the issue. Now I really doubt if this is a legitimate program? Does anyone else have the same issue? Did you contact anyone who can help you?

Karen,
I was trying to take advantage of the "Trade In and Trade Up" promotion. I was supposed to get a promotion code 5 days after activating a new phone. Almost 3 weeks after activating a new phone I hadn't gotten a promotion code.
Anyway I finally got the promotion code after 4 phone calls (2 to verizon, 2 to the recycling program). So now I'm on to the next step and have submitted my phone trade in information. We'll see if I have the difficulties others have described on the forums here.
However, even if everything goes smoothly I've already wasted almost an hour of my time following up on something that should have just happened. I would imagine most Verizon customers find it annoying to have their time wasted.
Regards...

What is the promotional code to send iPhoto book before Chrismas?

Cuál és el código promocional para poder recibir mi libro creado en iPhoto, antes de Navidad como figura en la web http://www.apple.com/es/ilife/print-products.html#easier-than-before lo necesito para terminar el pago. Gracias

AS far as I have seen rthere are no promotional codes for iPhoto books
LN

Never received my PS4 NBA 2K15 promotion code

Hi I pre ordered a copy of NBA 2K15 in advanced. I picked up my copy and on the reciept it said I would received my code by email. I waited for a full day and never got anything in my email. I called the 1-800 number and spoke to a lady on the phone. She claims that it was sent and went to my span folder. I never got anything from best buy in my span folder. She then placed me on hold for about 10 mins and said a new code will be sent to my email within 24 hours after my purchase.
Well it's been over 24 hours and still have not received my promotion code for the KD MVP NBA 2K15 POB.
Is there any reason why this code has not been emailed to me yet? Annoying that the codes are no longer printed on the reciept and now being emailed to you. The email on my reciept is correct, so it should have arrived in my inbox.
Can you please direct me to the right person that I need to contact to get this promotion code?
Thanks
Marco (removed per forum guidelines)

Hello Madvaz-
I’m sure that you are wanting to start playing NBA 2K15 rather than spend time waiting on a pre-order bonus code!
We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.
Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time. It can take 24-48 business hours to receive a response to your message.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Nvidia Shield 16GB Shield TV - Haven't received promotion codes

I placed an in store order for the Nvidia Shield 16GB Shield TV (SKU: 8526126) on 06/19/2015. It shipped on 06/22/2015, and I have yet to receive an email with the promotion codes ($30 Google Play credit). The email address is the same one used when I registered on the forum.
If you need more details, store location / order number please let me know.
I appreciate your assistance in getting this resolved.

Hello jmike,
Welcome to the forum! It’s great to hear you found a way to save up for items you desire. I’m sorry to hear that you finally saved enough for the Shield Tablet you wanted, but discovered upon receiving it that it didn’t have the same operating system as listed. I can understand why this would leave you disappointed, especially as you state the operating system was a deciding factor between the 16GB and 32GB version. Please know that it appears we’ve removed our listing for this item from BestBuy.com, although I see a Marketplace seller still has it listed. I’ll be sure to forward this info onto the appropriate teams to ensure it may be reviewed.
Buying gift cards using funds intended for a device you have your eye on instead of spending it on other things is a great way to save your money! However, as it seems you’ve found, it does have a drawback. When returns are completed, generally funds are returned to the original form of payment. In your case, this would mean cash, and your gift cards. With that said, I don’t believe this is a special order item, so you should receive a full refund. You may review more about our Refund Method on our Return & Exchange Promise page on BestBuy.com.
With that said, I would encourage you to return to the store to process a return if you don't desire to keep the tablet. I apologize if this wasn’t the news you hoped for when you reached out to us on the forum. If you should have any other inquiries or concerns, please feel welcome to let us know!
Best wishes,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Can I install apps on my multiple macs with a promotional code?

I have Lion on my iMac; I redeemed it with a promotional code (i.e. free) and I cannot put it on my macbook pro. Is this because it was "free"?

"can i install itunes on my new computer"
Yes you can. You'll get the latest versions of all the software at these links:
iTunes Download
Quicktime Download
iPod Updater
"what will happen with all my tunes, will they copy from my ipod to itunes or what???? "
No they won't. You can't sync or drag your music back directly from an iPod to iTunes, the transfer of music is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs but not playlists back to iTunes on Windows posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward.
iPod Access Mac and Windows Versions
YamiPod Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
iGadget Windows Only
If your iPod is set to update automatically then change the setting to manual on your old PC before you connect it to the new one. Once it is in manual mode you use your iPod and connect it to an empty iTunes without the risk of accidentally erasing it:
Using iPod with Multiple computers
Managing Your Songs Manually
Whichever of the retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again.

Never received Nvidia Shield promotion code for the 16GB Shield TV

I Purchased the 16GB model of the Nvidia Shield TV on 6-6-2015 and according to the store page the $30 promotion code for the play store credit should arrive within a few hours yet I still havent recieved anything in my emails over a week later. Was curious as to when that is really supposed to arrive.

Hi there littlefuzzy,
Receiving a $30 Google Play credit would certainly be enticing while looking at the Nvidia Shield! I'm sorry to hear that you may not have received your code yet even though you ordered almost two weeks ago. Using the email address you registered with the forum, I was able to locate your order and request a code be sent to you via the same email address on the order. With that said, please know that I am also sending this code to you via private message. You may check your private messages by signing into the forum, then clicking the envelope icon in the top right corner of the page.
Cheers,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Not received promotional code when registered for "Microsoft Power BI for Office 365 preview!"

Hi,
I have registered for "Microsoft Power BI for Office 365 preview!" and received the welcome mail from Microsoft Office 365 <[email protected]>
But their is nowhere mention of any promotional code
Further as per the steps given in the welcome mail I created the unique tenant for Power BI and now provisioning Power BI for office 365. Here as per the snapshot provided in the provisioning document I am not able to see the specific license
i.e "Microsoft Power BI for Office 365" which I have to assign to my tenant. Instead I see the License "Microsoft Office 365 Plan E3". Is this acceptible?
Further i have assigned this license (Microsoft Office 365 Plan E3) and added Power Bi app to the Site Contents
Now when I try to open Power Bi app to open the reports I have uploaded to office 365, I get the following error
*********Error**************
No Power BI for Office 365 License
Looks like you do not have a user subscription license for Power BI for Office 365.
Want to find out what you're missing?
Learn more about Power BI for Office 365.
Here are a few ideas:
Please ask your Office 365 admin to assign you a user subscription license for Power BI for Office 365.
If you have a different account, try signing in with that account.
It will be great help if anyone can help me resolve this issue?
Thanks in Advance!
Rajendra
InfoCepts (Specialists in Onsite and Offshore BI)

Hi Yair / Rajendra,
I am Raghav. I am also trying to explore Power BI. I have registered for Office 365 pro plus trail. But I am not able to see Power BI option.
My userID is : [email protected]
After I registered, I got a welcome email with a url to login from office 365. Url is - https://portal.microsoftonline.com/admin/default.aspx.
I am able to login successfully. But I am not able to see the Power BI option anywhere after I login.
Please suggest me If I miss something. Your help is really appreciated.
Thanks,
Raghav.

My promotion code gone!!!!!!

I just bought the elder scrolls online and when i was entering the promotion code for the explorers pack error poped up that the psn is under maintenance and when i tried entering it again it was saying that the code is already used!!!!!!! I looked everywere for it in library in downloads nowhere and i cant get back my promotion code what i do now?!!!! Please help

U might want to check ure percharce history to see if its there. As there bean problems with the add on for this game and also the PSN NETWORK...

Cancelled promotional code, ridiculous hassle

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