Cancelled subscription renewed anyway

I don't see any way to contact customer service so am using this method, hoping it gets to the right person. I cancelled my adobe export pdf subscription before it was set to renew but it renewed anyway and my credit card was charged. How can I get this corrected?

Hi Jean,
I'm sorry for all of the trouble. I, unfortunately, can't help straighten out the charges for you; please start a Chat sessions with Customer support Cick the Chat link at https://www.acrobat.com/misc/en/contact-support.html, and a Customer Support agent will be able to assist you. Chat is available from 5am – 7pm PST.
In the meantime, you can definitely print a receipt of your subscription order: Please follow these steps:
Go to http://www.adobe.com.
2. Click Sign in to My Adobe > My Products and Services in the upper-right corner. Sign in with your Adobe ID and password.
5. Click an order date and click Print Receipt.
Please let me know how it goes.
Best,
Sara

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Unable to cancel Subscription renewal

I am unable to cancel my subscription renewal. When I click all the links I end up at a page that says 'access denied' Frustrating. Please help.
Here's what I get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.a6d91002.1403547958.2071fc21
Kind Regards
Jonty Kilpatrick

Hi Rave
Thank you so much for your reply. Appreciated. I had tried that and I just go round in circles never getting anywhere.
From your link I select 'cancel an annual membership' from the revealed drop down and choose 'contact us' which takes me to here: (jive has messed with the link inserting some kind of meta)
Contact Customer Care
the above is adobe dot com / x-productkb/policy-pricing/cancel-membership-subscription.html
Under the revealed drop down: http://helpx.adobe.com/uk/contact.html?step=CCSN_membership-account-payment_cancel-your-me mbership
Credit card and payment
Membership, signing in, and Adobe ID
Downloading, updating, and installing apps
Activating apps
Using my apps and services
whatever you choose next you get to here:
Renew, extend, or restart your membership
Do promotional rates increase after a year?
Cancel your membership
To cancel your Creative Cloud membership, see Cancel your membership or subscription.
Change to an annual membership or a full Creative Cloud membership
Access your account information
Cancel your individual membership and reenroll to Creative Cloud for teams
Change the Primary Admin on a Creative Cloud for teams membership
and selecting 'cancel your membership' takes you back to the top, when you click 'contact us' again you get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.961c20d9.1403616165.45fb14
I just can't get to where I cancel renewal.
Please advise
Kindest regards

Can no longer afford CC. Cancel subscription and auto-renewal.

A couple of months ago, there was a dramatic change in my financial circumstances. As a family, we were not prepared for this; we did not have any significant savings and were already struggling with debts.
Unfortunately, I am struggling to restore my previous level of income and, as such, many bills are going unpaid. Including rent… and Creative Cloud!
I relied on Adobe CS tools for making a living; and for prospecting for new work. After missing my November payment, my subscription was reverted to 'trial' and now this is about to expire. (I actually had to turn down a job today because I no longer have the software to do it.Wasted money! I could have bought CS6 outright!) I am now in the process of selling my studio equipment to raise funds for software from another publisher. However, I seem to be locked into 'auto-renewing' my CC subscription, against my wishes. There is no option to cancel auto-renewal, without paying for the whole 12 months!
I have spoken on live-chat and they do not seem able to understand my situation. No help at all.
I'm looking into buying CS2 from eBay, for the interim, but would like to leave Adobe for good.
Has anyone had any luck cancelling their auto-renewal before the end of their yearly subscription?

This was one of my major problems with the subscription model. I guess that in the coming months (years?) we will see a lot more of that. It is sad though that changing situations also cross over in application land. Sadly enough that is how it will go, if you subscribed for a year, you can not get out of it till the year has passed.
If I were you I would look for other software, maybe GIMP or another application, might not be as good as photoshop, but going back to CS2 is a bad idea I think...
I am so sorry to hear about your problems. I do know how it feels! ;o(((

HT1918 How can I cancel an automatic subscription renewal and receive refund?

I received an iTunes receipt for $54.99 for an automatic subscription renewal of People Magazine for iPad. I do not want to renew this and would like this renewal cancelled and refunded. How can I do this?

See Here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
Contact the Content Provider
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT204088 I don't want to install iTune, how to cancel auto-renewal or manage my subscriptions.

I don't want to install iTune, how to cancel auto-renewal or manage my subscriptions.

You can only do it on a computer's iTunes (which doesn't need to be on your computer) or on an iOS device : http://support.apple.com/kb/HT4098

HT1904 How to cancel auto-renewal/manage my subscription on iPad

How to cancel auto-renewal/manage my subscription on iPad

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
On an iPad :
If you want to view your app subscriptions:
From your device's Home screen, tap App Store.
Tap Featured at the bottom of the screen.
Scroll to the bottom of the page.
Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
Tap the View Apple ID button.
Enter your password and tap OK.
From the main account page, scroll down and tap Manage App Subscriptions. If you don't have app subscriptions this button will not be displayed.
You'll then be taken to your App Subscriptions page.
To turn off auto-renewal:
From your Manage App Subscription page, choose an app subscription.
Tap the subscription category for which you want to disable auto-renewal.
Tap On to toggle the switch to Off.
You'll receive a confirmation message; tap Turn Off to confirm your choice.

How to cancel auto-renew subscription of ExportPDF

I am trying to do it from my adobe.com account, but there's no option to cancel auto-renewal, can you please guide me how to do it?

Hi Panayotis,
That is odd - I see a case open for you. Here is a doc you can utilize to cancel your subscription:
Cancel Subscriptions
Let me know if this helps!
Regards, Stacy

I am having problems managing my subscriptions. I want to cancel auto-renew. When I sign into iTune to "Manage Subscriptions" my subscriptions are not listed. The page is blank. What is wrong?

I am having problems managing my subscriptions. I want to cancel auto-renew. When I sign into iTune to "Manage Subscriptions" my subscriptions are not listed. The page is blank. What is wrong?

I am having problems managing my subscriptions. I want to cancel auto-renew. When I sign into iTune to "Manage Subscriptions" my subscriptions are not listed. The page is blank. What is wrong?

HT204266 How do I cancel an automatic subscription renewal?

How do I cancel an automatic subscription renewal? Seller is "Better Day Wireless, Inc."

http://support.apple.com/kb/HT4098
Regards.

I am trying to cancel auto renew of subscriptions anyone know how to do that?

I am trying to cancel auto renew of subscriptions anyone know how to do that?

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

Trying to cancel subscription. I get to the manage link for service or product for which I want to cancel the subscription. There's no Renewal Status field. Please help

Trying to cancel subscription. I get to the manage link for service or product for which I want to cancel the subscription. There's no Renewal Status field. Please help

Hi elizabetht49548035,
I see that you have an Acrobat Pro subscription. To cancel that, please Contact Customer Care. Choose Acrobat from the top drop-down menu, and then choose Membership, Account, and Payment. Click the blue "Still Need Help?" button at the bottom of the page to find both phone and chat options.
Best,
Sara

How to cancel Auto Renewable purchase programmatically.

I have a scenario where user can subscribe to auto renewable in-app purchase. Once he/she has puchased, we have an option "cancel subscription". Means I have to cancel auto renewablt in-app purchase programatically.
Please let me know
Is it possible or not ?
If yes, please let me know the process.

Yes it is possible and you can refer to the link below for the steps:
http://support.apple.com/kb/HT4098

Cancel Subscription doesn't work !!!

1) On a expired Skype Number subscription, Skype keeps trying to charge the Credit Card 2) Even worse, it doesn't let the end user remove the Credit Card. It claims that it is required to cancel subscription first, but when the option is selected, nothing happens! 3) Hence, the subscription cannot be cancelled and the credit card cannot be removed. 4) The Support Contact Page doesn't offer an option to report issues like this. What is going on here?????

1. Skype numbers are subscriptions so they will renew. The renewal is billed 3 days before the subscription ends and continues to attempt to bill with the information on file for those 3 days. If the payment doesn't go through it will resort to cancelling the subscription due to non-payment. 2. You need to add a new credit card or cancel the subscription. You can add a new credit card at any time. You can cancel the subscription at any time. If for some reason certain buttons don't work right, try another web browser. The issue may exist with your web browser or a plug-in you have installed. 3. You can't delete any credit card in use by a subscription unless you cancel that subscription. If you have another credit card on file you can switch payment of that subscription to that credit card. You will then be able to delete the card on file as well. This is rather common and makes sense to me. Paypal subscriptions work the same exact way. 4. You can contact Skype Customer Service but I believe that they may just walk you through the same exact process. Skype Customer service can be contacted by filling out a Support request options on the Support Request page. https://support.skype.com/en/faq/FA1170

HT204088 How to cancel a renewable contract?

I am trying to cancel a renewable subscription to a magazine app on my iPhone? Any help would be appreciated.

If it's an auto-renewing subscription then see this page for how to manage and stop them : http://support.apple.com/kb/HT4098

Cancelling subscriptions; instructions not working

The page https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription with instructions to cancel my subscription does not seem to be correct for me; I do not have the options shown to cancel my subscription. Can anyone tell me if there is now a different way to cancel?
As additional feedback (for Skype): the reason why I want to cancel my unlimited calling subscriptions is that Skype continues to attempt to obtain unauthorized payments at random times throughout the year, for various amounts not matching my subscriptions and at dates other than subscription renewal date. Luckily, my stored payment method doesn't work anymore... This continues to happen even after various complaints throughout the years. This is of course completely unacceptable, and quite frankly unbelievable for what I thought was a mature company. And to be completely childish in my feedback: the lack of maturity of course also shows in the successfull attempt hide every way to address Skype directly with these kind of issues nowadays.... It's been many years, Skype, but you're close to losing me completely as a customer.

What do you mean by "it does not work when i copy it into safari?" Does Safari return an error message? Does the address to the calendar start with "http" or with "webcal?" If you enter the address starting with "webcal" into Safari, it should directly try to subscribe to it using iCal. What I was wondering is whether Safari displays the calendar if you enter the address starting with "http."

Cancelled subscription renewed anyway

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