Cancelling a line or Porting Out Question

Question

Im not sure where this would go but ill put it here, move it if you need. I have a secondary line on my account and she is getting her own account due to personal reasons. Long story can't get into it. But since she is the secondary and the WHOLE account is under my name. Can she port her number out without my permission? Because i was gonna change the phone number and someone else told me i can change it and she can still port it out and just tell the new provider that she wants to take over the previous phone number she once had before. Can she do this?

Answer 1

Hi Punisherbv,
Thank you for your inquiry. In review of the matter, it is understood that the account is in your name only being the Account Owner. However, did you add her as an Account Manager? If she is on the account as an Account Manger, this grants the authorization to port the number out as well doing other things on your account. Account Managers always need to verify the correct billing account password for account access. She would need to be removed off your account as an Account Manger prior to starting the port out process. Simply remove her off your account if you do not wish the number to be ported out if it has not yet been started. Also, change your billing account password to something only you know to prevent unauthorized access to your account.
This remove an Account Manager:
1. Sign into My Verizon Account
2. Select Authorized or Remove Account Manger under Account Actions Actions on the My Verizon Home Page.
3. Select the Remove check box next to the Account Manager's name to be removed.
4. Click Continue.