Cancelling a single app subscription
Today I upgraded a single app subscription to a complete suite subscription.
I had 2 x single app subscriptions and I have tried to cancel the other single app subscription but can't online....?
How do I do this? I've been waiting for the CHAT to help me for 3 hours....
Hi JPESF,
Welcome To The Forums
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html may help.
You can always Contact us http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Eshant
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Converting from single app subscription to creative cloud
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Absolutely. You can now use the features of CS6 Suite.
Adobe Creative Cloud™ is our most comprehensive creative solution ever, giving members access to all of the CS6 desktop software plus additional services, new tools and rich community features. In addition, Creative Cloud members will receive continuous upgrades and updates to all products and services as part of their membership.
Benefits of joining the Creative Cloud
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^Ani -
How do I upgrade two single-app subscriptions to one Creative Cloud membership?
Hi, I have an InDesign and a Photoshop single-app membership but I want Illustrator too. So I was going to upgrade to a Creative Cloud plan - kind of merge the memberships together. The FAQ says to go to My Account and follow the steps but there are no steps. When I just clicked on one of the single-app plans and tried to edit the single-app subscription plan to a Creative Cloud year long plan and try to submit, the webpage thinks about it forever and then timesout.
What am I doing wrong or what can I do?Depends on how long you have been a single app subscriber.
I would suggest you Contact Adobe Customer Care via on-line Chat for details.
http://helpx.adobe.com/in/contact.html
Ultimately, I think you'll need to cancel your current subscription and then, if you qualify for it, sign-up for Creative Cloud on the Student/Educator plan.
http://www.adobe.com/products/creativecloud/students.edu.html?
Nancy O. -
How can I change from Illustrator to Photoshop on a single app subscription?
How can I change from Illustrator to Photoshop on a single app subscription?
Hi leogabe,
Here is some more information that may help [ Applications can not be changed. So, First you need to purchase the New application ( Photoshop ) and then you can cancel the current one ( illustrator ) without any penalty fees.]
In order to get your fees waive. Please contact Adobe chat here [ http://www.adobe.com/support/download-install/supportinfo/ ]
Let me know if you need more info.
Thanks!
Eshant -
Upgrading Multiple Single App Subscriptions
I had multiple single app subscriptions for Dreamweaver and Photoshop. I upgraded the Dreamweaver one to the full Creative Cloud membership, and am wondering how or if I can cancel the remaining Photoshop single app subscription without being charged for the remainder of the years payments.
Not quite sure how it works but it's my second year subscribed to both Dreamweaver and Photoshop on the monthy plan, about 2 months into this years payments with 10 months to go. Since I'm upgrading one (paying more) I would be sad if I also had to finish this years payments for my remaining Single App Photoshop plan.Hi Jovenator,
The option you provided is quite possible, you can cancel Illustrator subscription and then upgrade Photoshop subscription to creative cloud membership or vice versa. Also, it depends on the product version you have and upgrade options available at Adobe. Please check http://www.adobe.com/products/creativecloud/buying-guide.html for more information
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Combine Single App Subscriptions
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Hi Jovenator,
The option you provided is quite possible, you can cancel Illustrator subscription and then upgrade Photoshop subscription to creative cloud membership or vice versa. Also, it depends on the product version you have and upgrade options available at Adobe. Please check http://www.adobe.com/products/creativecloud/buying-guide.html for more information
Ankit Khurana -
Cancel CC single app & keep CC photography program
Can I cancel CC single app for $49.99 a year but still keep CC photography program for $9.99 a month? I only use PS and LR. I signed up for the single app before the photography program became available. I don't want to lose the updates to PS or LR. Thank you.
Hi Crunkle1,
Please follow the article: Cancel your membership or subscription | Creative Cloud and connect to our chat support team to get your subscription cancelled.
Let me know for any further query.
Thanks,
Ratandeep Arora -
how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen
Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title. -
Why is the price for the Single App subscription missing from the pricing page?
I'm trying to find out the cost of a Single App subscription at http://www.adobe.com/ca/products/creativecloud/buying-guide.html but the price is not being displayed:
Hi Ryan,
It appears the pricing might be broken for your region. I've reported the issue. Thanks for reporting it!
I think you might be able to get the pricing from here in the meantime:https://creative.adobe.com/plans
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Indeed!
The trouble I have is that I CANNOT allow this user to have the full suite. I am implementing software inside of a cGMP manufacturing facility (nutritional supplements). Part of our "label artwork" change control is the fact that not only are critical files locked, but also no-one in the company can edit the files even if they copied them to desktop.
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Hi,
I currently subscribe to the Photographers Package for $9.99/month, which I'm more than happy with. However, now I also want to subscribe to the Premiere Pro app.
Can I just add the Premiere Pro single app subscription to my current plan, therefore paying $9.99/m for the Photographers Package + $19.99/m for Premier Pro?
Thanks for any help.
SteThanks for your replies; however, they both contradict each other so I'm a bit confused.
Rajshree - if I purchase the whole creative cloud then I would expect to have access to all the apps, not just two. But this is not what I want. Surely, as John T Smith states, I should be able to add a single app subscription to my plan - how else can someone mix-and-match the products they want?
Thanks again. -
Do you know if Adobe envisage a discount for CC or single app subscription dedicated to non profit organizations?
How can I contact the Marketing division?
Thank you.Non-Profit http://www.adobe.com/volume-licensing/non-profit.html
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Prelude Single App Subscription
In Creative Cloud single app subscription, does Prelude come with Premiere Pro? Also what about Media Encoder and Bridge?
Moving this discussion to the Adobe Prelude forum.
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Can I combine photography subscription with another single app subscription?
I'm interested in subscribing to Creative Cloud to use PhotoShop and Illustrator. I'm aware that I could either get 2 single app subscriptions or the complete package, but does anyone know if is it also possible to combine the photography subscription (for PS) with a single app subscription for Illustrator, as this works out a bit cheaper?
Thanks in advance.Yes, it is possible to get PS+LR with a single app subscription to Illustrator with the one Adobe ID.
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