Cancelling a Skype-In Number - refund?

I hasve a Skype-In Number. If I cancelit, what happens to the fee already paid for the next 11 months ? Is it lost ?

Hi, Broulee, and welcome to the Community,
Please refer to these FAQ articles, which explain:
https://support.skype.com/en/faq/FA12150/can-i-get-a-refund-for-my-skype-number
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
For further questions, please contact Skype customer service for assistance.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Cancelling my skype number

I took a subscription for a skype number in June, thinking it was only for three months. I no longer need it but discover I have just been billed for the coming three months, even though I will not need it or be using it. I can find no way to communicate this problem with Skype folks. Help, please!
Bill ([Removed for privacy])

You also need to cancel the Skype Number subscription from your account dashboard (Manage Subscriptions). If you cannot do this, then please contact Skype customer service who can cancel the subscription.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Canceling old Skype number

I just added a new Skype number for Wisconsin, and now I wish to cancel my old Skype number with a Cincinnati area code. How do I do that? I followed the instructions, but there is no "cancel Skype number" option under my old Cincinnati Skype number. I tried finding a phone number for Skype so that I could get a live voice to help me, but never found this. How can I cancel the old Skype number?

Hi, Moshe30145, and welcome to the Community,
When you contact Skype Customer Service for assistance in cancelling the Skype Number subscription you no longer need, please report that you were unable to do so yourself, and report what you typed here!
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you need to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Cancel my subscription, and request refund. My order number is AD014054609.

How do I cancel my subscription, and request refund. I subscribed 3 days ago and have yet to get the software to work. My order number is AD014054609

Best to reach out to Adobe Chat support; here's the link.

Scammers using my Skype In Number

For the past few weeks, I have had voice messages left on my Skype In number related to people asking for refunds from a tax department.
It seems that the scammers will call these people, and when they ask questions and want a number to return the call, the scammers will leave my Skype Number as their contact details. So, lots of calls from dear old people expecting me to help them get a refund.
I have cancelled my subscription for this number, however the number is still active until the next bill cycle in January.
How can I inactivate this to where the phone number is no longer valid?
Thanks

elderspc1 wrote:
I have changed my pin and the settings to only receive calls from those in my contacts but this hasnt worked -HELP please......
Hello,
Did you remember to click on "SAVE" after changing your settings?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Don't want my skype in number

Hello, I purchased a Skype Number today for three months and wnat to cancel it and get my refund. How do I do that? All I see is how to do that for a subscription. I purchased it today, but I didn't get the email because it went to an old email that I know longer have. I called in to the number twice seeing how it worked, but I we don't want to maintain a number and I didn't see any other way to just try it out. Thanks fo ryour help!

Hi, Jungheinrich, and welcome to the Community,
What you describe is how I have my Caller ID set up, and it works for me - I am in the USA. Here is a link to the library of FAQ articles related to Caller ID, so you can peruse and make an informed decision - I do not know if Caller ID is upported in your location.
https://support.skype.com/en/category/CALLER_IDENTIFICATION/
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My Skype Online Number is not working

Bought a skype online number in UK last week, it works fine for two days then that's it, now it is telling callers " the person you are trying to reach is not available leave a message after the tone". Is this some kind of fraud or what. I tried calling the number while I am sitting in front of the PC sign on, still no show. I am highly disappointed, because the purpose of the number has been defeated. Skype is a bloody joke. May be I should just stick with the free services.

See this thread: http://community.skype.com/t5/Online-Number/Fact-Online-Numbers-Are-Broken/td-p/774814
In short, "yes it is some kind of fraud". If you paid with a credit card I suggest you file a dispute with the credit card company to get a refund, because trying to get a refund issued by Skype personnel for a service you paid for that they fail to provide is like pulling teeth. Since the only people you can actually contact are tech support folks in the Philippines who have no access to any of Skype's servers or cash flow, it's actually like trying to pull teeth from someone who doesn't even have any teeth.

Skype In Number Not Working

After going round and round in circles on Skype's ridiculous web site I seem to have no option but to end up here.
My Skype In Number is NOT WORKING. Why not and how do I get this fixed ? I am sure Skype will want paid again soon but if I am not getting the service so guess what....
Solved!
Go to Solution.

Hi, iwork..., and welcome to the Community,
You are, of course, correct: you ought to contact Skype Customer Service to report the problems with your Skype Number and to request it be tested, and you will need to contact Skype Customer Service to request a refund.
Skype is aware there can be problems contacting their customer support unit. Please do tray again; people do get through.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, by clicking on the Next button. Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, Send, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
If you experience difficulty reaching Skype Customer Service, try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to cancel Annual Skype Premium

If i buy an annual skype premium account for the year 2014, and if i want to cancel in between the year, whats the procedure?

Hi, ojglynn, and welcome to the Community,
Please see this FAQ article for step-by-ste[ instructions for cancelling your Skype Number subscription:
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unable to renew Skype-in number

I'm trying to renew my skype-in number.
I have two days to renew my skype-in number and unfortunately none of the remedies mentioned in the forums are working for me. I need to renew my number, but appear to have no way of doing it. Can someone tell me how one renews a skype-in number when the 'settings' link under the number just brings me back to the same page and no hint as to where I can go to change payment method (as one forum post suggested) or any other way of paying?
Joe
Solved!
Go to Solution.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype in number payment

My credit card passed its expiration date, and the fee for my skype in number did not get paid. I updated the credit card, but the number is still not functional. How do I get it running? DMS

Help_Paying wrote:
1. It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
2. Am quite upset that I can't speak or chat LIVE with a Skype representative!
3. I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Hello and welcome to the Skype Community.
This is a public internet site and messages can be read by anyone who visits so never include any personal information in your posts. I have removed this for you.
1. It won't be canceled and you won't lose it. It is reserved for for you for 90 days following expiry and/or cancellation.
2. Please tell us why you were unable to contact Customer Service.
3. Your account shows that your Skype Number is currently deactivated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Problem Renewing my Skype Phone number

I just got an email from SKYPE saying my Skype Number is going to expire on June 11th and gave me a link to sign into my account. But once I get there ther is no way to renew my Skype Number. My only option is to create a New Skype Number. I DONT WANT A NEW SKYPE N UMBER, I WANT TO RENEW MY CURRENT SKYPE Number.
On my Skype account page I am also told that my Skype Number has been CANCELLED. I did not cancel my Skype number. Who the hell did? Further, I am told that my PREMIUM account has been CANCELLED, I did not cancel my premium account. I purchased it in Nov 2012 for a year, So who the hell is cancelling my accounts and why?
I tried to use the Skype customer support Chat to talk to someone. but that does not seem to be working,
So how the hell do I contact a real person at Skype to get these problem fixed?

OK, I've just been on chat for an hour and a quarter and the problem has finally been resolved. It was caused by me changing my payment method back in Sept last year (new credit card). Somehow Skype thought this meant that the number should be "cancelled".
I don't know what the rep did to fix it, but it is not something you can do yourself - so you'll have to get on the chat server. It shouldn't take that long, but the rep didn't seem to believe me. I was talked through the basic renewal procedure, told to try other browsers, and finally asked for screen shots to prove that my problem was what I said it was.
Hope you don't have to wait so long!

Want to get a skype online number

I m Bangladeshi.How can i get a skype online number & buy credits?

wanitang wrote:
I want to get a Skype online number for business use, but found the Skype Terms of Service states that "If Skype allocates you an Online Number or Skype To Go Number, you do not own number or have a right to retain that number forever. Skype may need to change or withdraw the number allocated to you from time to time."
What is the possibility for Skype to withdraw or change my online number? I don't want to change the number after I print them out on my business cards. Thanks!
I'm glad you took a moment to read through the legal stuff, and found that point. Skype does claim ownership over the Online Numbers it offers. In practice, for most countries, there should be no need to worry about Skype making changes to your number.
It is possible that the number could be changed in the future, if something in the country or area where your number is changes - i.e., changes in area/city codes. If the changes are imposed upon Skype by its partner providing the Online Number in that country, or by local/national regulations in that area, Skype would have no choice but to make changes to numbers. In the past, numbers have been cancelled when Skype and the local company providing the Online Number service to Skype have ended their business relationship. This could happen again in the future for numbers in other countries. Anything is possible, but how likely this is may be minimal.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

SKYPE phone number disconnected

My credit card was lost and subsequently replaced. I forgot to provide Skype with the details of the replacement card. Subsequently my Skype phone number was cancelled. Is it possible to get that same number back and how do I do it. Would appreciate some help thank you J

there is no way to know what went wrong
you need to contact Customer Support for remedy
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Regards,
Neil

Why do I have to cancel my Skype subscriptions jus...

For several years I have used a prepaid reloadable Visa debit/credit card to pay for my Skype subscriptions. My current card expires at the end of November, so I have now been issued a new card and it is active. My new card has the exact same account number. Only the expiry date, and my private security code, have changed. I am not able to just update the expiry date of my credit card in my Skype account settings as there is no option for that in those settings. In order to use my new credit card I have to delete my old credit card information. However, when I was about to do that I got a message that in order to delete my old credit card I must first cancel my Skype subscriptions. This makes no sense to me. I do not want to cancel my Skype subscriptions because I do not own any other phone so it is essential to me. Also, I have a Skype call-in number that I want to keep. If I am required to cancel my subscriptions in order to add my new credit card, I will lose that number, which will be a major pain in the ass for me. All I need to do is provide Skype with my new expiry date of my new Visa card, but there is no easy way to do that. Why not? And why is it so hard to get any answers from actual Skype employees? Why does Skype treat long-time paying customers like this?

Hi Bobebele
The trial would expire after 30 days and you would not have to cancel it.
In case you would like to uninstall the software, please follow the below steps:
Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.
Do one of the following:
In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
In Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the onscreen instructions.
IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. Select Remove Preferences, then Authenticate as an Administrator and follow the onscreen instructions.
Regards
Akshay

Cancelling a Skype-In Number - refund?

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