Cancelling an iCloud upgrade

I upgraded my storage 4 days ago to 10gb but realising I need more, have today upgraded again to 20. I now need to cancel the first upgrade - how do I do that please.

I accidentally purchased a $20 icloud storage upgrade for my iphone.  Unable to find any way to cancel this order on my phone or online, I was left with no option but to call Apple.  The first 20 minutes of the conversation with Ayesha in retail has required my phone serial number, my apple id, my apple security questions, my Visa expiry date, my visa number.... with multiple request that I stay on hold.  I asked for an incident number for my call so I would have a record of the call in case the return did not go through.  No incident number was provided by Ayesha. I was then put on hold and transferred to Andrew who then transferred me to Monica. Monica in icloud dept asked me to give all the same information over again because she said there was no record of my security verification. Forty minutes in total for a $20 refund! It would be easier to drive to a store and return a shirt!  The inefficiency cost is enormous to both Apple and myself. Profit margin must be HUGE for Apple to offer such poor service and still stay in business.

Similar Messages

  • HT201318 How do I cancel my iCloud upgrade?  It just says contact Apple????

    How do I cancel my iCloud upgrade within 15 days?  It just says contact Apple????  What email address do I contact??

    Thanks!  This worked!!  Appreciate it.  Would be much easier if they put this number in their general information, instead of just stating contact Apple!

  • HT4847 How do I cancel my iCloud upgrade immediately? All I get is to to the iCloud support website and then I can't find out what I need to do.

    I want to cancel the iCloud upgrade that was charged to my credit card. This website is not very helpful and this is where I was told to go. I can't believe there is no phone number to be able to call. Anyone know what I need to do. I only have a few days to do this.

    You can cancel an iCloud storage upgrade within 15 days of buying: however Apple have made this as difficult as possible. If you use Express Lane you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. Poster julia22 managed to find a way round it - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT4847 how do i cancel my icloud upgrade?

    How do I cancel my icloud upgrade and receive a refund since it's within the 15 day time period?

    Try calling 1-800-MYAPPLE.

  • How can I cancel the icloud upgrade i purchased today?

    How can I cancel an icloud upgrade I purchased today and prevent Apple renewing the upgrade next year?

    This is the link for iCloud Support:
    https://www.apple.com/support/icloud/contact/
    However they do say - in a comment added only recently -
    'iCloud support is free during your Apple hardware product's complimentary support period or with an AppleCare Protection Plan. Depending on your hardware product's coverage, you may need to pay for support. iCloud support is currently available by phone.'
    The implication is that if you aren't in the AppleCare window you can't get any support - which seems unreasonable if there is a payment issue. You can only try the contact method and see if you can get help - get your hardware number from 'About this Mac' before you start.

  • I want to cancel my iCloud upgrade, what is the apple email to use?

    I want to cancel my iCloud upgrade, what is the apple email to use?, I want to cancel my iCloud upgrade, what is the apple email to use?

    If you purchased iCloud storage less than 14 days ago, you can cancel it and ask for a refund. There's no email, so contact with the iCloud support team > http://www.apple.com/support/icloud/contact.
    If you got more storage more than 14 days ago, just downgrade iCloud storage. Open Settings > iCloud > Storage & Backup > Change Storage Plan, and choose the free storage or a smaller one.

  • I want to cancel my iCloud upgrade storage in the 45 day period but can't find the Apple contact number?

    I want to cancel my iCloud upgrade storage in the 45 day period but can't find the Apple contact number?

    It's only a 15 day period, not 45.
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT201318 how to cancel an icloud upgrade within 15 days

    I've recently bought an icloud upgrade but now I dont need it. I know I can contact apple for a full refund within 15days of purchase but whats the best way to do this online?

    Call the Apple online store for your country (1-800-MYAPPLE if you're in the U.S. or Canada).

  • HT4759 trying to cancel my icloud upgrade

    hello i am trying to cancel my icloud upgrade

    It's only a 15 day period, not 45.
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • TS4009 how do I cancel my iCloud upgrade?

    I can find how to downgrade my iCloud subscription, but not to cancel the upgrade and revert to the 5 GB option!

    I would like to know this too , I have 5 days before the 15 day grace period expire and I am frustrated it's so hard to find and answer or even an phone number to call and take care of the billing issue.
    does anyone know where to call ?
    cause this online thing just makes you run around in cirkles and get now where !!!
    HELP
    Item:
    10 GB storage plan, billed annually
    $20.00
    Subtotal:
    $20.00
    Tax:
    $0.00
    Total:
    $20.00
    * You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required by law.

  • HT4859 how do i cancel the iCloud upgrade?

    I just updraded my iCloud account and would like to cancel it and get a refund. How can I do it?

    Use this link to Contact iCloud Support...
    http://www.apple.com/support/icloud/contact/

  • HT201318 refund icloud upgrade

    I just purchased 10GB of icloud storage for $21 but I want to cancel it. How do I do this? I'm in Australia.

    Follow up from my question about cancelling icloud storage. Number to ring is 1300321456 in Australia after 9am. Spoke to one person she transferred me to another person and he did security check etc and said I will get a refund of $21 for cancelling 10GB icloud upgrade that I do not want. That was this morning 13th Feb 2013 and so far, late this afternoon no refund, so it will be interesting to see how long it takes. 

  • Has anyone worked out how to cancel their storage upgrade on iCloud immediately rather than next year

    I want to cancel my storage upgrade but can only seem to do it for next year. The email reciept states I have 15 days to cancel by contacting apple but I can't for the life of me figure out where to contact them as the only way you can comunicate about iCloud at the moment seems to be through express lane.
    Any ideas anyone?

    Instructions on cancelling an upgrade here:
    http://support.apple.com/kb/TS4009
    In another document it states (though this one does not) that the downgrade applies when you reach the end of the current subscription period (meaning that you can't downgrade part way through for a refund, I assume). This would be in line with the practice on MobileMe in the past.

  • HT201318 How do you cancel your icloud storage upgrade?

    I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • HT1976 NEED TO CANCEL AN ICLOUD STORAGE UPGRADE

    Please help me cancel an icloud storage upgrade

    Have a read over the article below:
    iCloud: Storage upgrades and downgrades

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