Cancelling an Online Number

I have something called a Skype Number. Is it the same as an Online number?
I received an email letting me know that it would renew automatically. Whatever it is I want to cancel it, and I don't see any way of doing it. Hate wasting my time looking all over a site

Hi,
Subscriptions are recurring by default as stated in terms&services and during payment process. If subscription is not cancelled then it will be automatically extended.
Cancellation can be done as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
If you are eligible for a refund you can request it through customer service: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Refund policy: http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy
Andre
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Cancel my online number and delete my credit card ...

I cannot find online number in "Manage Features" so I cannot cancel it. I also cannot find it on the left page of my account for subscriptions. I searched all the places I can find to cancel this online number subscription. But I CANNOT. Can anybody help me CANCEL this? I wasted $36 on this meaningless thing.

See if this article applies to you:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646

Inquiry To Cancel A Online Number Subscription and...

Hi,
I seem to also can not find anywhere to cancel an online number I have subscribed with you. Please assist my request ASAP. I have two numbers and would like to cancel 1 subscription with you.
Also on another note, I would like to cancel another subscription with you. Please disable and cancel my answering message service ASAP.
Regards
G

Hi,
Online Number cannot be cancelled.
It is not a recurring payment, so when it's about to expire, just do not extend it.
If it is a new order and you made a mistake for example, then you might try to request a refund from Skype Customer Service.
Please have a look at: https://support.skype.com/en/faq/FA297
I hope it helps
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I need to cancel an online number

I need to cancel one of my online numbers asap how do I do this?

Skype has customer service and here's how you can reach them:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Regarding Online Number, if you need to contact them anyways for a refund why not ask if this issue can be fixed? I'm sure they can help you resolve this issue and you get your number working. Just give them details about the issue.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How can I cancel an online number reservation?

Hi,
I can't seem to find an option to cancel a reserved online number in my account. I was just checking my options but no intention to purchase at the moment. How can I remove that reserved number showing up in my account? Please help. Thank you.

If you have not paid for the number the request will take about a week to die on its own,
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Thank You!

Subscription and Online number conflict.

I have a monthly subscription (Unlimited Europe) that includes an online number.
I am being asked to pay to extend my online number (that I've had for a long time), when I click to extend, it says I already have a free number.
When I give up and click to change the online number and take advantage of the free online number I get with a subscription (even though I thought I already have), it wants to charge me.
Is it free with a subscription or not because it was when I signed up?
Also if it is, why am I being asked to extend it?
Thanks,
Matt

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Subscription and online number, yet paying monthly...

I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
Can anyone explain how this works? I have been unable to figure it out from the support pages. Thanks.

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Subscription and Online Number

My subscription isn't over until another month, but my online number is about to expire in a few days. If i still have skype minutes will i automatically get a new number or will i physically have to get a new number? and will it interfere with my calls, say if my number expires and i don't get a new number..if i still have my skype minutes for another month to make calls what will my new number be??

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Country of Residence for Online Number

Hi everyone. This is my first time on the Skype Support Network.
I had a question about the Skype numbers, I've tried googling this but with not much luck so apologies if this has been covered already.
Do you have to be a resident of the country in which the number is for? I know that there is a list of countries which require you to provide proof of residence, but what about the ones that don't? Just because you don't have to provide proof, is it still expected that you can't have a number for a country you don't reside in?
Thanks

Stooly wrote:
Hi everyone. This is my first time on the Skype Support Network.
I had a question about the Skype numbers, I've tried googling this but with not much luck so apologies if this has been covered already.
Do you have to be a resident of the country in which the number is for? I know that there is a list of countries which require you to provide proof of residence, but what about the ones that don't? Just because you don't have to provide proof, is it still expected that you can't have a number for a country you don't reside in?
Thanks
There are only a few countries that have a local residency requirement. For some numbers like those in Germany, a verification is done before the number is issued. For others, there may be no verification done, but not having residency could be used as the reason to cancel an Online Number at a later time. In that latter case, you would not have any recourse through Skype to keep your number, since non-residency would be cited as a breach of the agreement for the number.
I have Online Numbers in 4 countries (USA, Mexico, UK, Australia). There aren't any residency requirements for numbers from these countries. There is an additional set of terms for the Mexican numbers I had to agree to (mainly centered on not using the Mexican number for Caller ID), and the numbers from the other 3 countries were covered by Skype's standard legal statements related to Online Numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Cancel online number but it doesn't show on my pro...

I recently paid for a 3 mo. subscription for my online number, but this number will not be good for me anymore. I want to cancel this one and get a new one, but it doesn't show on my profle! It shows that I do not have any online number! Please help!! Thank you in advance for all the help you can provide.
Edit: My Skype login is NOT Gothic. I was already logged in my account and suddenly they asked me for a new user name (???). Please, please, help. I'm really lost here... My Skype account is kariellesamstad. I really need to see the number I paid for in August 12, 2012 in order to cancel it and get a new one. I really appreciate all your help. Thank you.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
-Griff W.

Cancel Online Number

Hello,
I am paying $18 per three months for an online number now I want to cancel it. I follow the instructions (https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number) but I just cannot find "Skype Number" in the Manage Features section. This instruction does not work for my case. I search this forum and see some similar cases as well.
The thing is, how can I cancel this number now??? I cannot find any place where I can declare my cancellation. Hope you can help.

Hi there,
Why not to contact Customer Support for asking to do it for you, then ?
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Online Number Cancellation and Refund

I bought a three month subscription and an online number two days ago. I cannot use it for what I intended. I want a cancellation and refund. Who can I contact about this?

I bought a three month subscription and an online number two days ago. I cannot use it for what I intended. I want a cancellation and refund. Who can I contact about this?

How do I stop, cancel or block my Online Number?!?...

Dear all,
I checked many of the FAQ's at the Skype forum, but I can not find any answer to my question. I really hope somebody can help me out with the following:
I do have an online number for one of my clients, but I need to stop or transfer this to my new Skype account asap! (my old work is still receiving calls on this online number).
Can I transfer, block or stop this number asap? (even though I already purchased the number in advance for 1 year). I'm even willing to block the number and buy a new one when possible. (and to loose my already made one year payment for this existing number)
I really do hope somebody can help me out!
Thanks a lot in advance!
Best regards,
Kim

If you are sharing the same Apple ID registered with iMessage and FaceTime on each device, this is by design and intention for those with an iPhone and other iOS device and/or Mac that don't share the devices or their Apple ID with someone else.
You or your teenager need to use a different Apple ID registered with iMessage and FaceTime. You can continue sharing the same Apple ID for iTunes Store purchases on each device.

Cancelling online number but want call forwarding

Hi,
I have a Skype online number that is about to expire. I don't really need this number anymore, so I don't want to renew my subscription. However, I don't want someone calling the number I used to have and receving a "this number does not exist." Is there an option to forward the calls that are made to my Skype number to my cell phone/landline, even if I don't have the number anymore?
Thanks for your help!
(The account I am writing this with is not the account that I have the online number for)

lw20123 wrote:
Hi,
I have a Skype online number that is about to expire. I don't really need this number anymore, so I don't want to renew my subscription. However, I don't want someone calling the number I used to have and receving a "this number does not exist." Is there an option to forward the calls that are made to my Skype number to my cell phone/landline, even if I don't have the number anymore?
Thanks for your help!
(The account I am writing this with is not the account that I have the online number for)
The only way you can control what happens to calls to your Online Number would be to renew the number for another 3 or 12 months. You can't have it both ways - not paying to renew the number, and forwarding calls from it to another number. It would be just like trying to do the same thing with a landline or mobile number - those carriers are certainly not going to forward calls to you for free. Skype is no different.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number previously used by dodgy company

Just purchased a new online number couple of days ago.
Today I got a call through that number demanding where their product was. Huh!
Did a search using my new number and a company came up that sells products online. That number is everywhere.
It is no good for me. How do I cancel/change that number.
I need a quick fix for this as my site is about to go live.
Thanks
Adrian

Hi, Cheesecake87, and welcome to the Community,
Please do contact Skype Customer Service to request this subscription be cancelled and refunded, so you can start with a different number.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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Cancelling an Online Number

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