Cancelling annual subscription within first month

Hi,
I need cancel my subscription and am within the first month. The customer service chat doesn't seem to have anyone to answer my query. I would like to establish that I have tried to do this within the first month and that I am entitled to a full refund.
Thanks a lot,
Perky.

Hi Perky,
Please go through the link below.
Cancel your membership or subscription | Creative Cloud
Regards,
Anand

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