Cancelling creative cloud account

Hi, can you please cancel my creative cloud account? i'm logging in, but when it comes to viewing my products it says that i'm not subscribed to anything, however i've been billed just today. it needs to be done today, or i'll have to pay more.
It's rather annoying that there is an easy two steps subscription scheme and there is no such an ease when it comes to cancelling the subscription. No one to call. No person to email to. FRUSTRATING!
I need help today.

Where are you looking that shows no products, on the website under your AdobeID or in the CC Desktop app? On the website it can take up to 30 seconds for the products list to fill in even after the webpage seems to have finished loading. In the CC App, sometimes there is also a delay as it connects and checks things or sometimes it is just a blank white panel and you have to restart it or reboot to get things to show properly—this is more a display glitch not something to do with licensing. It also might be that you have multiple AdobeIDs and the on your logging in with is not the same as the one you purchased CC with.
The reason you cannot cancel so easily is that you likely signed up for a full year at a reduced monthly rate and will be charged a cancellation fee for the months you were deemed to have used or not used, however it works, exactly. Adobe needs to tell you and confirm that you know that and also probably wants to find out why you’re cancelling and ask if you’re sure since it’s gonna cost money. Is the charge you see a cancellation fee or just a monthly subscription fee?
This is a user forum and I am responding as such, and cannot see the details of your account to see what you may or may not be subscribed to that is generating charges.

Similar Messages

How to cancel creative cloud account

I just want to cancel my account because I already have another account and I have been getting the run- around. Is there someone, not computer or forum, that I can talk too?

Cancel your membership or subscription | Creative Cloud
Then select the plan you are currently under. For example:
Cancel a month-to-month membership

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?
This is due to the different changes Adobe has gone through and unfortunately I used different emails at certain times.

Under one Adobe ID you can have one CC only,if by accident you have purchased two CC under one account, it needs to be cancelled & refunded, please contact Adobe Support at
http://adobe.ly/yxj0t6
Regards
Rajshree

I want to cancel Creative Cloud ... but can't get through to the gatekeepers

Like so many others I've been tearing my hair out in an effort to cancel Creative Cloud, which has never worked on my computer.
I tried the 1-800 number, but after costing me a lot of money (due to long waits and a per-minute charge on my phone plan) the line dropped part way into the conversation. I have since left a forum message some days ago with and Adobe employee (Rajshree) who seems to be the one person on earth able to implement a cancellation, but she has not responded.
It's infuriating that you can sign up without even trying but that it's so hard to get out of your subscription. As a loyal customer who has given many thousands of dollars to Adobe over the years, I'm saddened to report that in the course of this ordeal I have gone from loving the company to regarding it as despicably devious.
Thanks to anyone who can get me out of this,
Graham

Thanks so much Rajshree. Finally getting through to Adobe support feels like a miracle.
To answer your question, yes I used the same email address for Adobe registration and chat support. It never would have occurred to me that using just one address would render the system unworkable, but frankly at this point nothing would surprise me. It'd be nice if somebody could fix that.
Now that I've reached you, PLEASE CANCEL MY CREATIVE CLOUD ACCOUNT as I have requested. Email me if necessary. You have my email in the system. But please don't instruct me to go to some forum I can't get into. this is the only one I can find, and the pop-up says you are staff.
Since I never used it, and since I have spent countless frustrating hours trying to get through by phone and internet, I hope you will have mercy and not charge me any more than the hundreds I have already paid for Creative Cloud. Indeed, a full reimbursement seems reasonable to me given that I could never get it to work on my computer, and I could never reach support.
Having said that, let me make it clear that I WANT OUT ... now and forever.
Hopefully,
Graham

How to i delete my free Creative Cloud account?

I have a free Creative Cloud account associated to a work email address however I need to delete the account so that my company can add me (using my work email) to our quota of licences. Please can you advise?
Thanks

Hi,
Please contact the support through call/chat for the cancellation requests/account deletion requests.
Contact Customer Care
Regards,
Sheena

Merging several seperate creative cloud accounts to One Team account?

Hi there,
I run a media company, and until now our staff is working with creative cloud accounts that are specified to each employee.
To save some money I want to start up a Team membership. But off course I dont want to continue paying for single accounts our staff use for the moment.
Is there a way to merge the single creative cloud accounts into one Team account?
All the best,
Thomas,
Les Creatives Stockholm

Hi Thomas,
Once you will purchase Creative Cloud Teams for the employees then you can cancel the Creative Cloud membership for individual by contacting Adobe Customer Support and ask them to cancel the individual memberships.
You may also contact our support here http://adobe.ly/yxj0t6
Thanks!
Gurleen

How can I delete my Adobe Creative Cloud account?

I want to delete my Adobe Creative Cloud account, but I don't know how.

Do you mean you want to cancel your subscription or remove the creative cloud apps? Please ellaborate the issue.
Please check the "Cancel your membership" section under Membership & Account, mentioned in the below article to Cancel your subscription.
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html

Cancelling creative cloud.

I've tried three times now to cancel creative cloud.
the first time, by phone, to the 866-412-8699 number.which, after a laborious description of how to reset my password from the operator there, ended up with him telling to call 1-866-412-8669 and to tell them to cancel my account (wtf??)..
the second time,by chat, - or so I thought,but this morning.. it's still showing active and to expire in june 2014.
and the third time (now) I'm stuck in chat being transfered to another chat ..which, since the chat window now doesn't respond to input gives no indication of how long that might take. and since I have to go to work, might as well be forever.
why is there no simple way to cancel creative cloud from the account manager ??

Hi stewart123
I'll arrange for someone to contact you regarding this.
Thanks
Bev

How to close creative cloud account

Can anyone help me? I want to close my creative cloud account...i do not know how.

Hi HopeV,
Please choose the best option :
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Hope it helps you.
Regards,
Rajshree

Cancel Creative Cloud Annual membership

Hello,
am trying to cancel my membership and annual Communicate with team support but i don 't have succeeded, i'am from Mexico City and the only costumer services on the web site does not works.
Somebody can help me am desperate, it works if i give you my email adress, That use to register my adobe account?
I hope you can help me
Thanks

Thank very much and one more thing , how many days it takes to get my money
back?, it will be return the full money or just the half?
Regards
Diego
2015-03-20 6:25 GMT-06:00 Rajshree <[email protected]>:
Adobe Community <https://forums.adobe.com/?et=watches.email.thread> Cancel
Creative Cloud Annual membership
respuesta de Rajshree
<https://forums.adobe.com/people/Rajshree?et=watches.email.thread> en *Adobe
Creative Cloud* - Ver la discusión completa
<https://forums.adobe.com/message/7320097?et=watches.email.thread#7320097>

Can I freeze my creative cloud account

is it possible to freeze my creative cloud account as I won't be using it for a few months so don't want to waste months paying

Hi Lilsmall,
There is no way to freeze the membership. You may either cancel or stop the billing and activate/renew the subscription after sometime by following the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Let us know if this helps,
Regards,
Gurleen

How to cancel Creative Cloud Subscription

The Adobe site is a labarnyth of links that give you part of the information and then you end up at http://helpx.adobe.com/uk/contact/?issue=myOptions_returncancelorder&subissue=myOptions_re turncancelorder_1
Where you wait for a chat button to appear, which never does, then you click the link "Don't see a chat button?" which takes to you page not found!
So why does Adobe not put a cancel subscription button o ones creative cloud account page?
And they want to take 50% of the subscription fee when you cancel, can that even be legal?
So anyone know of a simple way to cancel this subscription, I've had it for 90 days now.

If you wait the Chat option should become available. I have requested someone from Adobe to contact you so that you may cancel your subscription.
Thank you for pointing out the broken "Don't see a chat button" link, it will be fixed.
If you sign up for a one year contract you get a reduced montly price but there is a cancellation fee. This is made clear with requires annual commitment on the Plans page at https://creative.adobe.com/plans.

Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

Shut down Acrobat and any Creative Cloud application before doing this procedure.
1    Rename caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. OLD_caps):
/Library/Application Support/Adobe/caps
2    Install Acrobat from within the Creative Cloud application.
3    Rename new caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. NEW_caps):
/Library/Application Support/Adobe/caps
4 Rename the OLD_caps folder back to "caps"
5 Now you should be good.
*Note: The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

Problem with logging in Creative Cloud account

Hi, I have a problem with my Creative Cloud account. It seems like I logged out about a week ago and when I tried to log in again just now I didn't succed as the program said I have logged out of the system. My password is correct, I even changed it, it still does not work. I can log in on the internet though and my subscribtion is paid, I have no idea what to do. Please. Help.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

Can I use my Creative Cloud account at College?

Hi,
I'm doing a Bachelor of Arts (Graphic Design) and my college has a Adobe Creative Cloud site license. I was wondering if it is possible to use my Creative Cloud account on the college machines without it affecting my student license?
The reason I am asking is due to my need to access my own Typekit library for the artwork I create in class.
God Bless
Scott

Hi Scott,
Welcome to Adobe Forum,
You had purchased CC on March 4th, 2014,
The Creative Cloud individual that you have can be activated on one more machine, as one CC allows two activation, till now it is activated only once.
In future if you want to switch machine, you will need to deactivate it first & then re activate on other machine.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
Regarding the creative Cloud site license, it can be installed only via packaging (CCP) & it is a volume licensed product, it can be used only on the machine on which it is installed.
Regards,
Rajshree

Cancelling creative cloud account

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