CANCELLING CREATIVE CLOUD WITHIN 30 DAYS!

Question

I tried to cancel my Creative Cloud subscription within 30 days via web as stated on e-mail I received during sign-up, but I can’t find the option to cancel. Then I tried to call the customer service to cancel and as of now, I have spent almost 2 hours already and still cannot cancel the subscription. The call always goes to the customer service in India and they don’t have right to cancel my subscription. They tried to transfer me 2 times to the next level support and got disconnected during the transfer. I called again and was told I was being transferred to someone who could help and sat on hold for 30 minutes! I hung up called again which was promptly answered, I asked to speak to supervisor but was not given to one. He was very apologetic for my trouble. He said he was going to transfer me to cancelation person and I have now been on hold for another 30 minutes waiting for this person??
It was so easy to sign-up but sounds impossible to cancel. I was told during sign-up that you can cancel within 30 days. I tried to cancel this few days back from the web but cannot find the option. Today is the last day and I try to get it done via phone but as of I am writing this message, I am still on-hold.
I have been very sick this past week and was in hospital and I have no energy for this!
I hope someone can help me! My order number was AD006182719 and my case # 209690467
If I cannot cancel by today, I will dispute the payment with the credit card company. Seriously, I felt cheated over this try for 30 days and cancel if you dont like it deal! I love photoshop and light room but I don't need creative cloud it is too advanced for me I don't need it.

Answer 1

I am having the same problem. I have called three times and received a call back once. Emailed twice. Chatted three times. And no one will cancel my membership. I started to cancel within the 30 days but could not get help to do so. Now it's past the 30 days and I do NOT want to pay a penalty of $140+. I am very discouraged by the horrible customer service. I want my membership cancelled and I will not pay the penalty. I have a case number. 211758661
I have read so many similar problems for others .... that we tried to cancel within the 30 days (I signed up Aug 12, 2013) and basically help was ignored until after the 30 days. No one in India seems to be able to help, that is extremely clear. I was "escalated" finally in October, but never received a reply. Escalated again today ! This is ridiculous for a company like Adobe.  i'm trying to cancel with my credit card company too, but they can't do anything until I have a cancellation number. I'll try with my case number.