Cancelling my skype number

I took a subscription for a skype number in June, thinking it was only for three months. I no longer need it but discover I have just been billed for the coming three months, even though I will not need it or be using it. I can find no way to communicate this problem with Skype folks. Help, please!
Bill   ([Removed for privacy])

You also need to cancel the Skype Number subscription from your account dashboard (Manage Subscriptions).  If you cannot do this, then please contact Skype customer service who can cancel the subscription.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

  • Canceling old Skype number

    I just added a new Skype number for Wisconsin, and now I wish to cancel my old Skype number with a Cincinnati area code. How do I do that? I followed the instructions, but there is no "cancel Skype number" option under my old Cincinnati Skype number. I tried finding a phone number for Skype so that I could get a live voice to help me, but never found this. How can I cancel the old Skype number?

    Hi, Moshe30145, and welcome to the Community,
    When you contact Skype Customer Service for assistance in cancelling the Skype Number subscription you no longer need, please report that you were unable to do so yourself, and report what you typed here!
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you need to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • I had canceled my skype number but still it got ch...

    on my email i got a message my account has been charged for skype number but i canceled how come you still charge me?? i cant afford mistakes like this could you send me back my money

    Hi,
    You will have to wait for about 5 to 7 days - that is what I saw in order to everything runs smoothly - if not you may seek support, help and guidance.
    have great day !

  • How do I REALLY cancel my Skype Number?

    I have a Skype Number.  I purchased it for three months, which is not yet up, and want to cancel it now.  I have tried to change the payment option, with no success.  I follow the Cancel Number link and select the Cancel Number (versus Keep the number) with no obvious success.  Information associated with the number show the Automatic Renewal Date but does not show that the number is cancelled.
    How do I cancel the number?

    Hi, Steve_E, and welcome to the Community,
    Please contact Skype Customer Service directly.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service  Please see also: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
    Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Why can't I cancel my skype number?

    I have a skype number and I don't needed it anymore. But I didn't find a way in my account to cancel it. There's simply no skype number option in Manage features section of my account. Please help.

    Hi and welcome to the Skype Community,
    Please follow the "Manage features" link to see the options for managing your full list of activated features
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • How to cancel Skype number

    I want to cancel the Skype number I am being automatically billed for.  I know what the Skype numb er is.  In my profile, purchase history and profile it all shows that I have made no purchases and in the manage account area my I see no settings options and no indication of a Skype number.  I no longer need the Skype number and just want to cancel it.  How can I do that?  What am I missing?

    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • UNABLE TO CANCEL SKYPE NUMBER

    Am I able to cancel my skype number?  If not then that is stupid.  It was a purchase by mistake.  Didn't even confirm the purchase.

    Hi, NM789, and welcome to the Community!
    If you cannot cancel your Skype Number subscription from your account where you manage your payment methods and purchases, Skype Customer Service can assist:  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Cancel skype number

    Hi, I'm trying to cancel my skype number. It will expire next month and I don't want to be charged for another year as I don't use it anymore. I followed the steps to cancel until the page "Are you sure you want to cancel your number? and click Yes but I don't seem to have any confirmation message that it's been done.  Has it been cancelled?

    Hi, Sqrly, Skype is aware of existing website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. (Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service )
    If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
    Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
    Regards,
    Elaine

  • Cancelling a Skype-In Number - refund?

    I hasve a Skype-In Number.  If I cancelit, what happens to the fee already paid for the next 11 months ?  Is it lost ?

    Hi, Broulee, and welcome to the Community,
    Please refer to these FAQ articles, which explain:
    https://support.skype.com/en/faq/FA12150/can-i-get-a-refund-for-my-skype-number
    https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
    For further questions, please contact Skype customer service for assistance.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype number cancel

    Hi, 
    I got a skype number yesterday, but it did not work. It charges the same fee as to call my normal phone number for my friends to call me from China to Sweden. How do I cancel the skype number? Can I get my money back? Because skype's description does not match the reality. Thanks. 

    Can anyone tell me if I really have to have a Skype number to use Skype, if it's a Skype to Skype
    video call?

  • Change the country for skype number

    My problem is that I misunderstood that the country should be where my family and friends are. So can I choose the country again?

    Hi, Bibi2014usa, and welcome to the Community,
    Yes, however only  by
    cancelling the Skype Number subscription you currently have; and
    starting a new Skype Number subscription.
    Be sure to explain the circumstances when you please contact Skype Customer Service to request a refund as Skype Number subscriptions are not refundable.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype Number - Recurring Charges

    Hello Skype Team,
    I have just bought my new Skype Number that I have to use for 2-3 months only.
    When I go to Manage Feature >> Settings, it says that my next payment shall be made in August, 2014 whereas I dont want the recurring payment to occur.
    Please note that my purpose of buying Skype number is to receive calls only.

    Hi, ZohaibGhafoor, and welcome to the Community,
    Simply cancel the subscription.  Your Skype Number will remain active until the end of the three month term - in other words, Skype subscriptions do not cancel effective the date of cancellation; subscriptions cancel on what would have been the renewal date.
    This FAQ article explains the process:
    https://support.skype.com/en/faq/FA12164/how-do-i-​cancel-my-skype-number
    You can also contact Skype customer service if you prefer.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How to cancel Annual Skype Premium

    If i buy an annual skype premium account for the year 2014, and if i want to cancel in between the year, whats the procedure?

    Hi, ojglynn, and welcome to the Community,
    Please see this FAQ article for step-by-ste[ instructions for cancelling your Skype Number subscription:
    https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype Number Already In Use By Someone Else

    I have just bought a Skype number and when my contacts ring it, it is answered by another company. I have just had a conversation with this company and they are a legitimate business and "my" skype number is their legitimate phone number.  How can I cancel my Skype number?

    Hello martm81
    Apologies for this mix-up. Please contact Customer Support and let them know your assigned Skype Number is an existing number, so they can cancel your subscription and remove it from the database. 
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?
    https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
    You can then also subscribe for a new Skype number

  • Someone is faking my skype number for robocalls.

    In the last week, I am getting dozens of calls every hour because someone is faking my skype number for robocalls. So people *69 me to complain or leave angry voicemails. I tried contacting skype support to see if I could change my number, and after not hearing back, I cancelled my subscription, but they won't disconnect my skype number from my account until my subscription expires (in over a month!).
    This is incredibly frustrating. Is there any way to cancel a skype number immediately or change it?

    It maybe a little late to reply to this but have you ever logged on to iTunes using a friend's computer? if so they maybe using that to send messages if you didn't sign out... But my guess is you no longer have that problem since you changed your password?

Maybe you are looking for