Cannon HV20 - can't get my computer to acknowledge the camera

I just purchased a cannon HV20 camcorder. I have followed instructions and can't get my computer to acknowledge the camera.
what am i doing wrong?

hiya!
let's quickly try something simple. while the ipod is plugged in to the computer, try resetting it:
Resetting iPod if it appears frozen or doesn't respond
do you get recognition once the reset is complete?
love, b

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And i reaaly need it, as it is the only place that i actually have these photos now...

Cannon HV20 - can't get my computer to acknowledge the camera

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