Cannont access itunes store on computer

opening the itunes store on phone (3GS) works fine but when i try to open itunes from my computer, it just freezes before itunes is fully loaded. Have had itunes for probably 2 years, all updates are done and the rest if itunes appears to work ok, just cannot access the itunes store. This is a recent problem, until about a month ago, it always worked fine. Any suggestions?

Apple has suggestions in this support article that may help:
http://support.apple.com/kb/TS4123
Hope something there works for you. If not, post back and someone will probably have additional suggestions.
Regards.

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Accessing Itunes store freezes computer - Windows 8.1

My computer seems to work perfectly in every other scenario, is completely virus free (according to malware bytes) and Itunes is fully updated however as soon as I try to access the Itunes store (tried it on 4 separate occasions) the entire computer freezes and I have to restart. Any solutions or should I just re-install?
Thanks for all the help in advance

I'm trying to access the iTunes store through a restricted network at uni, thus I'am unable to launch many applications which require network connectivity, would the iTunes store come under this and if so is that the reason it freezes my computer? As I thought that perhaps iTunes is unable to connect fully due to the network restrictions (partial display) therefore gets stuck in a loop without any exit strategy (reason for no error message) and thus crashes.

I have a Windows 7 Computer. When I go into itunes store, it comes up, and I can navigate in it, but a box keeps appearing saying accessing itunes store. I then get a session timed out, so can't purchase anything.

I own a Windows 7 computer. I can get into itunes okay, and I can get into the itunes store okay. After I am in the store, a box keeps appearing that says "Accessing itunes store". It goes on and off. I am able to navigate when the box is not showing. If I try to download music, I get to the point where I need to agree to the agreement contract, then says "Session Timed Out." I have the latest versions of itunes and all my Windows Updates. What can I do about this?

I was struggling with this since my latest Itunes update. Fiirst it would not recognize my IPad as a device, after correcting that, it would list the Ipad in my device but my Sync had no options (summry, info, etc). and it kept saying it was "Accessing Itunes store". reading your question I suddently tried deleting the itunes task (alt-ctrl, delete, processes) and delete Itunes. (By the way, I had rebooted my computer several times over the last few days). I opened up Itunes, and voila. Device is there. No "accessing windows" and my sync has the normal options.
****..feels good to actually write an answer rather than writing a questions.
Eman

How do i access iTunes store through firefox? RIght now it wants to use Interent Explore, but i don't have that working on my computer.

I have itunes on my computer and want to have it use Firefox to access iTunes store.

KalebsDad78 wrote:
Try going to settings and then iTunes and App Store and logging out and log back in. Make sure the music app is closed while doing this and then open it back up after logging back in and see if the icon has returned.
I'm not sure what you mean, precisely - I opened settings, then I opened "itunes store", then opened "app store", but not sure how to log out, and back in on the phone? I closed them all down again, but still no radio icon, and when I'm in the store and tap the prompt "go to itunes radio" it just brings me to my albums list on the phone. Strange.
Does this make sense? I mean, am I explaining things clearly?
I appreciate the help, this is a pain in the arse.

HT1527 I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!

When I turn on my computer,an error message says "AppleSyncNotifier.exe-entry point not found The procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll". Can't access itunes store,sync,buy etc. Help...

When I turn on my computer, an error message says "AppleSyncNotifier.exe-entry point not found. The procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll" Cannot access itunes store, sync phone, etc. Two weeks ago did this and Apple support had me remove and reinstall iTunes. Doing it again. Help....

With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the libmxl2.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Reboot and see if all is well
In case that your OS is Windows 7 (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "libxml2.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "libxml2.dll" to the location.
5. Reboot your computer, it should not display that message, it should be clear.
Good Luck

I can't access itunes store on my phone. It says I have the wrong password. I changed the password on my mac computer.

i can't access itunes store on my phone. It says I have the wrong password. I changed the password on my mac computer.

try sign out & sign back in again. your password must be same as on your mac

TS1717 iTunes says " Accessing iTunes Store " but isn't opening store after a long time. What is wrong with my computer?

Whenever I try to open the iTunes store off my Windows7 laptop , this is the screen I see. My computer is usually pretty fast and whenever I do it on my house computer ( which is 50 times slower) it comes up quickly. All it says is iTunes is "Accessing iTunes Store" and I've tried everything from turining off my laptop to taking the battery out to uninstalling and reinstalling the iTunes store. Please help. Thank You.

Okay ... niot entirely sure what's going on with that.
If we can't check for conflicts with Autoruns, we could instead just try clearing out the Winsock registry key manually.
Let's try wiclee's instructions from the following post:
Re: i cannot connect to itunes on my laptop

When trying to access itunes store all I get is a white page with word itunes store and never access the store. Is my computer blocking access?

When trying to access itunes store all I get is white with word itunes. This is recent issue. Is my computer blocking access?

With those symptoms, I'd check the following document:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

This morning I was able to access iTunes Store on my computer and iPod 5G - and now I cant access the store at all - something about my network connections - help? ive restarted rebooted

This morning I was able to access iTunes Store on my computer and iPod 5G - and now I cant access the store at all - something about my network connections - help? ive restarted rebooted

Thank you so much for replying. But resetting my apple I'd Password seems to have done the trick. I am able to download apps :). Got me worried I even uninstalled kaspersky 2012 :( got to reinstall back

I can not access Itunes Store from my computer. When I run the dianostic I get a red light that says "Secure Link to the Itunes Store Failed".

I can not access Itunes Store from my computer.
When I run the diagnostic tool for network connectivity, my network connects but I get a Red light that says "SECURE LINK TO THE ITUNES STORE FAILED".
Can anyone help me on this problem?

ITunes won't connect all I get is the "accessing iTunes store......". With the bar scrolling but no connection.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

When I try to access itunes store on my computer, the screen pops up and then goes blank...anyone know why? I don't have any pop up blockers on

When I try to access itunes store on my computer, the screen pops up and then goes blank. I don't have any pop up blockers on. Anyone?
thanks

Hi Jennifer, I'm having the exact same problem. I have tried uninstall. reinstall. Change accounts. Nothing works. My songs are still there but when I click on itunes store the screen is blank. ??? Come on windows people how do we fix?

When authorizing my computer it gets stuck at accessing iTunes store.

When I sync my iPhone to my computer I was promted to authorize my conputer however it is not the first time I synced my computer and I have already authorized it in the past. I typed in my password and authorized it but it gets stuck at accessing iTunes store.. And I am unable to sync , help please.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I can't access Itunes Store from my computer (windows 7) - Itunes 11.1

I always get the same error message: Itunes Store is temporally unavailable. Try again later.
I've tried ALL "troubleshoot issues in Windows" from apple support, but I still can't access Itunes Store on Itunes 11.1.

Vague.
What have you tried?
What happens?
Error message?
Any info?

I can't access ITunes stores from my computer

Dear all,
I can't access ITunes stores at all. Running Diagnosis, after unistalling and reinstalling ITunes, I keep on getting the same message..."Secure Internet Link to ITunes Store failed". I do not know how to get this right. Could anyone please assist me, I would really appreciate it.
Many thanks and,
Regards
Jose

Hello Johnnay123456,
Thanks for the question. When encountering iTunes Store connectivity issues, the following resources provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
- Update iTunes and Safari to the latest version.
- If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
- You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
- If you're receiving a specific error message, follow these steps.
- If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
If the above does not resolve your issue, see the advanced steps in this article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

Cannont access itunes store on computer

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