Cannot acces any user account after update. Please HELP!

Hi.
Two days ago I updated my Macbook Pro to the latest version using the "Software Update" utility. It restarted and I just shut it down.
Yesterday I attempted to log to my account and I realized that it's not possible. No matter the account I try it:
1. Asks for a password (Enter password correctly).
2. A gray screen appears for one or two seconds as if it's loading the session.
3. It comes back to the accounts screen.
After many tries then I entered to the Recovery utilities ( Command + R on boot). I analized the disk and it's fine, no errors on it. So I decided to reinstall OS X
Lion again to see if it solved the problem but I simply could not achieve that.
When I try to re-install it starts to download some components and after few minutes of download it states that it cannot download these components.
I thought it was a problem with my wireless network so I plugged an ethernet cable to the mac but the same error still happens after one minute or two.
Note: I checked my network with other devices and it's working fine.
It's very frustrating not being able to enter my account but it's more the fact of cannot solve it because now the recovery components must be downloaded from internet but these components actually can't be downloaded.
I'll appreciate any suggestion. I'll take my mac to the Apple customer service but I expect they don't charge me for the repair since obviously it's a software error generated for the update Apple sent.
Thanks and regards.

Hi again.
It's been almost 20 days since I got this problem. I have the following updates:
1. After some days of service the support guys gave me back my macbook with a new install of Lion in version 10.7.2. It looked fine and I was able to log the accounts.
2. Since I needed iPhoto and the AppStore doesn't allow you to download it until you upgrade to 10.7.3 I did that. Restarted after the upgrade, nothing wrong but next day suddenly... the same problem: unable to log any account.
3. Brought my macbook again with the support guys and told them what happened. This time they took more time than the previous. They said that they were testing the OS on version 10.7.2; because last time thy were unable to test if the computer was actually working properly.
4. Five days ago I got my computer back again and the support service guy asked me to test and use it in 10.7.2 without upgrading for some days and make sure that it was an error on 10.7.3. I told him that it was very annoying to get the same error again and staying without computer for almost 2 weeks and told him that if there was a possibility of getting a new computer if the error came again, but looked like he didn't liked much the idea.
5. Just two days it took to get the same problem again; even without upgrading. I really don't know what would be the issue, since the OS has been reinstalled twice. I'm really desperated; I bought a mac to avoid problems and I'm getting the oterwise. I will ask the service guy to replace my computer with another but I think he will refuse and try to repair it AGAIN. I have almost 20 days without computer, and I really depend on it to do some conferences and remote work; I have been requesting a borrowed laptop in the meantime.
Do you think I have the right of asking a new computer instead of wasting more time with temporary fixes? Could I get an approval of an Apple representative in order to show the approval to the support service guys and get another computer?
Hope someone could guide me on what to do.
Thanks in advance for reading this long post.

Similar Messages

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

Hello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

I cannot change any user account icons

I cannot change any user account icons. Under the Default icons it says "No Items". Any new users are set up with a tennis ball with no other options. In the initial set up, there were a lot of choices. Now they're gone. It there a missing file?

Yes the missing user icons is unexplained and nothing I've tried has resolved it.
It seems to have occurred as part of the 10.8.2 update for me.
No user shows any of the default or custom user icons available in the users system preference. All the Apple icons are present in the /Library/User Icons folder as well as custom icons but they do not appear within the system's panel period. No icons appear there. You are able to add icons to it -per user. Any done in this manner are saved in that user's preferences so this does not affect the system level. I have tried removing preferences. I have tried removing the icons and adding them back including as root but all changes are applied to the user only. I have run Diskwarrior, repaired permissions, etc. And nothing changes this.
I cloned the image to another laptop, deleted all preferences from main library, restarted, logged in expecting it to be a preference issue. Still no user pictures shown for default user. In case the original users were corrupt, I created a new user and logged in with it. It was given one of the OSX pictures randomly chosen by the system. I logged in as user and still no pictures are shown. Tried to do a reinstall of 10.8.2 combo update and system refuses saying I cannot be done. Booted from recovery partition and it allowed an internet recovery.
No change. Took a brand new laptop and used user migration to copy the users over to it with all settings. Broke that system as well. Repeated creating new users, etc and no change. This is really annoying. I can repeat migrating users only and then partial settings to try to narrow it down but its time consuming.

I updated my ipod on my computer to the ios 5 and it updated but all of the music, movies, and apps were cleared off. I cannot put any of it back on please help! :(

I updated my ipod on my computer to the ios 5.1.1 and it updated but all of the music, movies, and apps were cleared off. I cannot put any of it back on please help!

Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup.

I cannot download any CC trial.Can anyone please help me?

Its been going on for a few weeks now. Whenever I try to download any Adobe CC product trial ,it freezes at 0% and after about 30 minutes ,it gives me a downloading error and gives me the retry option.
Please help me anyone..

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads

Serious Issues after update, PLEASE HELP!!!!

Two nights ago i did a software update. Shut the computer down everything was fine. Im not sure the software update worked properly. When i restarted the computer later that evening, all i got was the gray screen with the apple. A friend was searching forums for me over the internet while we were trying to fix it. Did the CTRL OPTION R P thing and that didnt work. Did the CTRL S and that didnt work. Next day went and bought a Snow Leapord cd. After three hours the status bar moved appx 3/4 of an inch. Took it to apple. They wiped the Hardrive clean and reinstalled Snow Leapord to it. Now it restarts and operates. However, it takes about 15 min for it to start up and get to the desktop and it runs TERRIBLY slow. It has a 500g hard drive that was put in 2 weeks ago. It also has 2g of RAM. After taking it to apple it is only showing 1.5G of RAM after the wiped the hard drive. PLEASE HELP ME!!!!!! Everything was working fabulous prior to 2 nights ago.

Well I just rewiped the hardrive clean and reinstalled snow leapord. IT WORKED!!!!!! Computer is running fast as could be, start ups in less than 30 seconds, no lagging. Im really happy as i bought this computer from a good friend and its less than a week since ive had it. I think ill just live with the ram still showing 1.5g. I think ill wait and just go get 2 4g sticks when i get around to it that way It will be as fast as possible and ill be using the ports to their full potential.

My phone won't power up after updating please help

My phone will not power up after updating...it's been three hours...please help

Hey laurelletoo,
Welcome to Apple Support Communities.
From what I gather, there’s an issue turning your iPhone 5 on after updating it. Take a look at the article below and try running through the suggestions that it provides.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Take care,
-Jason

I have comcast internet. Now I cannot open any of my e-mails.Please help me correct this problem. Comast is not the problem.

I upgraded to a newer version of firefox. My ISP is Comcast.
I tried opening up my e-mails they will not open up.I contacted Comcast ,they told me there customers have no problems opening their e-mails.Please help me with this problem asap.
The problem started after I upgraded to the higher version.
Thank you,
Arnold
My phone is: 313 882-9785

If it's a thin 1 pixel wide vertical line it's highly likely it could be caused by a defective LCD.
One quick basic way to check is to note the position of the line. Then go to System Preferences, Displays, and lower the resolution. If ther line moves it's on the video and the logic board or video card if fitted is likely to be defective. If the line stays in the same position it's likely to be an LCD fault. Either way to have it repaired you'll need to visit an Apple store or AASP.
The worst offender for this problem is the Late 2006 17" iMac. FOC replacement of the LCD used to be covered by a quality program, but it's now ended.
Steve

My iphone4 cannot detect any wifi networks.. Please help me.... :(, My iphone4 cannot detect any wifi networks.. Please help me.... :(

I live in Greece and a few days ago I received the iphone 4 from a friend in the UK. Great B'day present don't you think? Though it accepts my Greek sim card and 3G seems to work fine, it does not detect any wi-fi networks including my home one. Please help me, what do I do with such a beautiful phone if I am not connected to the internet? 3G is expensive here and I need to start using this beauty ASAP!! Thank you in advance.
Kat

Turn off the phone and put it in freezer for 10 mins.
i have encountered the same problem and fixed .

I forgot the answer to one of my security quetions and now I cannot buy any apps or music. Please help?

Please help with my problem.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

IPad 2 cannot connect to Wifi before and after updating PLEASE HELP

i have been using iOS 5.1.1 till today.. the connection to wifi stopped working.. it slowly faded away and today i woke up and could not connect to My wifi at all, i have decided to update my iPad to iOS 7.0.4 but the problem is there
what should i doo ??

It could be a problem with your WiFi router or your iPad.
If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPad on some other WiFi networks: a friends, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is probably with your network. Try restarting your WiFi router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPad does not function well on other networks it possibly has a hardware problem. You could try Settings > General > Reset > Reset Network Settings to see if that corrects the problem. If not, contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPad is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.
See also here: http://www.apple.com/support/ipad/wifi/

5g 30gig iPod not working after update, Please Help!

I have a 5th gen 30gig iPod and a yesterday I tried to update it. During the update after it shut itself off and started back up the updater froze around 20%. After about two hours of waiting I forced the updater to quit (restarted it with menu/select) and then tried to turn it back on to no avail. So right now the iPod is dead.
I've tried the whole hold menu/select to reset (even for up to a min) then I did the flip hold on and off and try again method. I also tried with the iPod plugged into my PC and my Mac. I also tried using the AC adapter. All attempts resulted in failure. Because it stopped working after the update I'm confident that it isn't the battery or that the iPod is physically damaged and that this is just a software issue.
Any help would be greatly appreciated. I've had the iPod for a little over a year and therefore have no warranty for it.

I am having the same exact problem as you, it just won't boot up. The apple logo lights up on the screen for a little while and tried to boot up, then the screen goes black, and it starts over, the ipod trying,(and failing)to boot up. This goes on like this until the battery is dead. I'll repost if I figure out how to fix this.

Since the recent upgrade all my photos have gone from Aperture and i cannot open any backed up Aperture files please help.

Since the recent upgrade i have lost my Aperture libaray and cannot open the old one message reads you cannot use this version of the application Aperture original with this version of OS X you have Aperture original 3.2.4.
How do i get my photos back please.

Aperture 3.2.4 will not work on Mavericks.
You can do as I did, either do a web search for Aperture updates to your current version of Aperture to update to Aperture 3.4.5 OR just simply upgrade to latest version of Aperure 3.5 ( from the Mac App Store) that is fully 64 bit compliant for OS X Mavericks. As long as you have registered your previous version of Aperture, the new 64 bit version will be a free upgrade.
Be advised that if you just upgrade to the latest version of Aperture, it will update your Photos Library, as well.
When this happens, your old version of Aperture on older versions of OS X will no longer work with the new, updated Photos Library.
If you still want to be able to access your Photos Library with an older version of Aperture and older OS X version, you need to make a copy of your current Photos library.
Make a copy of your current Photos Library and put it into a folder called something like old Photos Library so you still have an older version you can still access if you need to.

TS3276 i suddenly cannot send any mail via my imac please help

i am unable to send any mail using apple mail. i have checked the all the settings and it seems to be correct. please help

Here's a troubleshooting article from Apple: iOS: Troubleshooting Mail
It doesn't seem to cover your specific issue, but have you tried using a different network (either a different wi-fi network, or switching from wi-fi to cellular or vice-versa if you have a wi-fi+cellular iPad)?
For GMail, iCloud and Yahoo, copies of messages are stored on their respective servers, so you could try deleting the account on your iPad, then re-adding each account one at a time to see if that resolves the issue.

When completing install win 8 pro on my macbook pro using boot camp, the win 8 can't be started to complete win configure like user account and others, please help

please, when I installed win 8 pro using boot camp vers. 5.0.2 it was completed but when win start the first time to be signed my user name and password the mid of screen appeare blue and the other black, then the whole things stoped.
knowing that the win instalation going smoothley without problem during progress
regards

Did you download and install the Bootcamp Windows Support software according to the Bootcamp Installation Guides? http://www.apple.com/support/bootcamp/
There is a Bootcamp Forum here. https://discussions.apple.com/community/windows_software/boot_camp
You should ask Bootcamp questions there. The moderators may move this thread to the Bootcamp Forum.

Cannot acces any user account after update. Please HELP!

Similar Messages

Maybe you are looking for