Cannot access account

I need to renew my subscription, but no matter how long I wait, all I get is: "Please wait while the page loads..." But, it never loads. I have tried a couple of different computers, with the same results. This has been going on for nearly a week. Anyone else experiencing the same problem?

RobinAfrica wrote:
Yes, I cannot access my account. Paolo A on "chat" did not understand!!!!!
My account simply will not open??
How do I sort this out?
try to contact customer service again, as another again may provide an explanation that may be easier for you to understand.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Thank you to both King Penguin and Demo - your solution worked and I am back on track again! I am not sure why the problem arose, but a reset will be my first action for any future problems. Many thanks again

I think I can speak for King Penguin here and say that you're quite welcome.

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