Cannot access adobe story either from premiere or thru browser

I cannot access adobe story. I am registered user of the master cs 5.5 running on a Mac under lion (10.7.2). I have a valid adobe ID and password and no matter what I do I just get brought back to the login. This is maddening. I've tried different browsers and nothing works! I know my id and pw are valid because I have no trouble logging in to my adobe account. Need some help.

Hi,
Apologies for the inconvenience. Could you please mail your ID to me at shalinid at adobe dot com?
Meanwhile, could you also try clearing your browser cache and then logon to story.adobe.com
Thanks,
Shalini
Adobe Story Team

Similar Messages

Cannot access Adobe Story Free through any browser.

Hi,
I cannot log in to Adobe Story Free using any web browser on my home PC workstation, however I have no problems logging in to Adobe Story Free using any web browser on my work PC laptop or any other Mac or PC.
So I suspect it's not an Adobe CC account issue, but rather a local issue with corrupted settings on my home PC...? I have tried deleting browsing history, cache, cookies etc. but problem still remains in all web browsers.
I need urgent help to fix this please.
Adobe CC Subscription (Student and Teacher)
Home PC Workstation: Windows 7 Pro 64 Bit
Browser Issues: Google Chrome, Firefox, IE - all hanging on a blank page after I sign in with my username and password.
Regards,
J
Message was edited by: Justin & Joe-Anne Pamenter
I have also tried uninstalling and reinstalling the Adobe Flash player...didn't fix the problem.

...I can confirm that Flash Player Version 17.0.0.134 is installed successfully on Firefox (V37.0.1) IE (v10.0.9200.17267) & Chrome (v 41.0.2272.118 m)
...I can also confirm that "Adobe Flash" is enabled on story.adobe.com (as shown above)
However I still can't get into Adobe Story.
I can see this screen:
Adobe Story | Scriptwriting software
Then I click on Sign In which takes me to this page:
Sign in - Adobe ID
Then when I enter my Adobe CC username and password, the page just hangs (blank white) in Firefox & Chrome, & an error message in IE
Edit: Here's something new. I can log into Adobe Story Free on Firefox only (using my work Adobe ID = [email protected]) but not using my home Adobe ID. Is there an account issue maybe after all? Still doesn't explain not working in Chrome or IE though.

Cannot access Adobe Story Free

Is the site down, or is it no longer free? I have several screenplays on there that I need to get to. What do I do?

...I can confirm that Flash Player Version 17.0.0.134 is installed successfully on Firefox (V37.0.1) IE (v10.0.9200.17267) & Chrome (v 41.0.2272.118 m)
...I can also confirm that "Adobe Flash" is enabled on story.adobe.com (as shown above)
However I still can't get into Adobe Story.
I can see this screen:
Adobe Story | Scriptwriting software
Then I click on Sign In which takes me to this page:
Sign in - Adobe ID
Then when I enter my Adobe CC username and password, the page just hangs (blank white) in Firefox & Chrome, & an error message in IE
Edit: Here's something new. I can log into Adobe Story Free on Firefox only (using my work Adobe ID = [email protected]) but not using my home Adobe ID. Is there an account issue maybe after all? Still doesn't explain not working in Chrome or IE though.

HT1918 I cannot access files I uploaded from an old computer. The email account to which some tracks are connected is deleted. For some reason my birth date doesn't work either. Is there some way to transfer the files to my current address?

I cannot access files I uploaded from an old computer. The email account to which some tracks are connected is deleted. For some reason my birth date doesn't work either. Is there some way to transfer the files to my current address and username?

Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.)

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Yes, I can open the DPS portal via the Folio Builder panel within InDesign. Although I have created Folios locally within InDesign CS6, the DPS portal is empty and everthing greyed out with just the text "There are no folios to display. Create folios with the folio builder in InDesign".
If I try to sign in within the Folio Builder panel in InDesign, I get the error message [IMS_ERROR_FAILURE] . In addition I am also not able to access the "Help" menu from within InDesign although I am connected to the internet.
To complicate it even further, I am working in the UK whereas all internet control (firewall) and licences are handeled by head office in Germany. I am not sure if this is a firwewall issue or not but if the IT department in Germany could get support from Adobe to understand the access requirements, this may help.
Hopefully using the forum someone out there will know the answer.

Cannot access adobe. Get black screen.

cannot access adobe. get black screen only.

Are you using Adobe Reader? If so, what version? What OS are you using? Do you get the black screen when you open the application from the start menu or from the Applications folder? Or does it happen with you double-click on a pdf file? Or while trying to use the Reader plug-in and viewing the pdf from within a web browser? With more information we can give you more help.

I cannot access adobe acrobat/reader all I get is "there is a problem with adobe acrobat/reader if

I cannot access adobe acrobat/reader on my computer, all I get is a message "there is a problem with adobe acrobat/reader please exit and try again 103.103. I never had this before

Hi Pat,
I am having the same problem as silverstardad68 My operating system is Windows XP SP 3.. The version of Adobe Reader is 11 and it is online PDF. I am 73911939.
Hope you can help me.
Thanks

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

Nothing happens. iTunes just hangs up every time, saying "Accessing iTunes Store." It does that for a very, very long time, then nothing. Here is what happens when I run diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host>

I have already downloaded the ios 7 but cannot access the iTunes Radio from the music app. There is no iTunes Radio icon at all! How did that happen? How can I resolve the problem? Please help. Thanks!

I have already downloaded the ios 7 but cannot access the iTunes Radio from the music app. There is no iTunes Radio icon at all! How did that happen? How can I resolve the problem? Please help. Thanks!

It didn't show up in my music app for several hours. Don't know why... But it's there.
I can now access and add stations through the iTunes Store to play through music app icon.

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

Hey 8325,
There's an article that goes over what to do when you're having issues connecting to the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
You'll want to follow the steps in the "Troubleshooting on an iPhone, iPad, or iPod touch" section.
Take care,
Delgadoh

I cannot access Apple Store app from iPhone 4

I cannot access Apple Store app from iPhone 4.
We're sorry, the Apple Store app is currently not supported in the country associated with your Apple ID.
I am in USA and my correct address is on my account.

you can't, but you can simply ignore it. but if you REALLY want to delete it, call apple customer support to ask for a deletion. though, you'll need the password and security questions of the old account.
you can manage your apple ID's at: https://appleid.apple.com/

Cannot access my emails anymore from my iphone 4s.

Cannot access my emails anymore from my iphone 4s. Shut down phone and even rebooted to no avail. Went into settings and deleted the account but it came right back. Help.

Contact the email provider.

Cannot access my VZ webmail from multiple computers

Cannot access my VZ webmail from multiple computers. I cannot get the webmail from home and then from my office. I just get a blank screen from my office pc. ???????
Thanks JIm

Works fine for me....I'm getting it on 3 very different systems and multiple browsers. I have noticed though that *sometimes* IE9 doesn't like certain pages so I have to check the compatibility view option for the web page and that has cleared it up every time.

TS1424 I cannot access my iTunes store from my Mac. Can only open Library. Help?

I cannot access the iTunes store from my MacBook Pro. I can open my Library, but cannot get into the store. Any ideas?

Hi there renees104,
You may find the troubleshooting steps in the article below helpful if you are unable to connect to the iTunes store.
Can't connect to the iTunes Store
-Griff W.

Cannot use Adobe Reader to view PDF in web browser error

I have a new computer and have Acrobat Pro installed. When I try to click on PDF links in browsers, I get an error:
Cannot use Adobe Reader to view PDF in web browser.
I want to be able to open these links using Acrobat Pro. What can I do in Internet Explorer so I don't always receive these errors, and so pdfs automatically open using Acrobat Pro?
Steve

Because it was not designed for Windows 7 doesn't mean it cant run.
If you install the applications as administrator, you shouldn't have problems. I have installed both Reader and Pro versions on Windows 7 32 and 64 bit without problems, as long as I did it as administrator. You right click on the setup and select Run as Administrator. You don't need to do it for updates if you go through the update option on the help panel.

Cannot access adobe story either from premiere or thru browser

Similar Messages

Maybe you are looking for