Cannot access Adobe Story Free through any browser.
Hi,
I cannot log in to Adobe Story Free using any web browser on my home PC workstation, however I have no problems logging in to Adobe Story Free using any web browser on my work PC laptop or any other Mac or PC.
So I suspect it's not an Adobe CC account issue, but rather a local issue with corrupted settings on my home PC...? I have tried deleting browsing history, cache, cookies etc. but problem still remains in all web browsers.
I need urgent help to fix this please.
Adobe CC Subscription (Student and Teacher)
Home PC Workstation: Windows 7 Pro 64 Bit
Browser Issues: Google Chrome, Firefox, IE - all hanging on a blank page after I sign in with my username and password.
Regards,
J
Message was edited by: Justin & Joe-Anne Pamenter
I have also tried uninstalling and reinstalling the Adobe Flash player...didn't fix the problem.
...I can confirm that Flash Player Version 17.0.0.134 is installed successfully on Firefox (V37.0.1) IE (v10.0.9200.17267) & Chrome (v 41.0.2272.118 m)
...I can also confirm that "Adobe Flash" is enabled on story.adobe.com (as shown above)
However I still can't get into Adobe Story.
I can see this screen:
Adobe Story | Scriptwriting software
Then I click on Sign In which takes me to this page:
Sign in - Adobe ID
Then when I enter my Adobe CC username and password, the page just hangs (blank white) in Firefox & Chrome, & an error message in IE
Edit: Here's something new. I can log into Adobe Story Free on Firefox only (using my work Adobe ID = [email protected]) but not using my home Adobe ID. Is there an account issue maybe after all? Still doesn't explain not working in Chrome or IE though.
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Cannot access Adobe Story Free
Is the site down, or is it no longer free? I have several screenplays on there that I need to get to. What do I do?
...I can confirm that Flash Player Version 17.0.0.134 is installed successfully on Firefox (V37.0.1) IE (v10.0.9200.17267) & Chrome (v 41.0.2272.118 m)
...I can also confirm that "Adobe Flash" is enabled on story.adobe.com (as shown above)
However I still can't get into Adobe Story.
I can see this screen:
Adobe Story | Scriptwriting software
Then I click on Sign In which takes me to this page:
Sign in - Adobe ID
Then when I enter my Adobe CC username and password, the page just hangs (blank white) in Firefox & Chrome, & an error message in IE
Edit: Here's something new. I can log into Adobe Story Free on Firefox only (using my work Adobe ID = [email protected]) but not using my home Adobe ID. Is there an account issue maybe after all? Still doesn't explain not working in Chrome or IE though. -
Cannot access adobe story either from premiere or thru browser
I cannot access adobe story. I am registered user of the master cs 5.5 running on a Mac under lion (10.7.2). I have a valid adobe ID and password and no matter what I do I just get brought back to the login. This is maddening. I've tried different browsers and nothing works! I know my id and pw are valid because I have no trouble logging in to my adobe account. Need some help.
Hi,
Apologies for the inconvenience. Could you please mail your ID to me at shalinid at adobe dot com?
Meanwhile, could you also try clearing your browser cache and then logon to story.adobe.com
Thanks,
Shalini
Adobe Story Team -
Cannot access certain web pages using ANY browser (when other systems can)
(As [BDAqua|http://discussions.apple.com/profile.jspa?userID=528118] noted, this issue may be separate from [that which Alexander Solo is experiencing|http://discussions.apple.com/thread.jspa?threadID=1467311], though many aspects are the same or very similar. I've mostly copied my original post in that thread to this new one).
I'm having trouble accessing a handful of particular web pages/domains, from my Mac Mini G4, using Safari (latest), Firefox (latest), Camino, Opera, Mozilla, IE, OmniWeb... I've tried every browser I have. It's really a problem as I'm taking a course in Web App Development now where we need to be able to access a course site which uses the code we are learning... and I can't because the page just doesn't load. There are lots of other students in the program using Macs, even members of the course team... I'm the only one who can't load that page.
Anyway, a seemingly-random few sites just don't load for me, consistently... some of them are important to me, others not so, but one is critical and it's been driving me bonkers. It's not a router issue, since it doesn't matter where I'm plugged into the router and my wife's Dell notebook (Vista) accesses any of these pages (when she has it here). A friend of mine was also able to access them, both from his house and plugged into the same router as I was, at the same time (Dell notebook/XP Pro).
A few of the pages that won't load:
[https://telemat.open.ac.uk/ssl-logons/tt380mf/tt380_login.cfm]
(The course web page... other https pages at the Open University load fine, though, so it doesn't seem to be an https issue.)
http://www.hotmail.com quickly redirects twice, stopping at:
[http://login.live.com/?id=2] ... and then does nothing... I don't use Hotmail, but my wife sometimes tries to access it (or was trying) if she leaves her notebook at work.
I also can't load any page on the versiontracker website:
[http://www.versiontracker.com] ... that is really a drag for me.
There are a few, seemingly random, other sites that just don't load and haven't been loading for about a couple of months now. I don't know if I might have installed some bad app or something (I've checked and my system is negative for the DNSChanger trojan... not that I've ever visited pr0n sites... ).
The problem has persisted through re-boots of the system and the router. I've tried booting from a firewire backup drive (I believe that one was still pre-security-release 2008-002, but otherwise nearly the same) and the problem persisted in all browsers. I've tried terminating processes that I didn't think were necessary to be running. I've tried fixing permissions, running diagnostic/repair apps, anything and everything I could think of. When attempting to find a solution on Google, I found a number of other mainstream news sites and such which also didn't load (at all), even after several minutes, but I haven't ; and of course trying to find mention of the problem in a Google search yields waaay too many irrelevant hits to have yielded an answer. I'm starting to suspect malware, since the problem doesn't make any sense and, if a culprit wrote something to do this, in addition to the "random" sites, they might block certain sites where we might find answers. I found a few more sites which didn't load (news sites and such) when I was doing a run through what Google could come up with. One of significance was:
[CNET's news.com domain|http://www.news.com> ... Though I haven't had a chance to have another local user check, it seems to fit the pattern of the others (doesn't load in Safari or Firefox, etc) and doesn't load even if I use the IP address: [216.239.113.101|216.239.113.101]
In short: It sounds like just the same [problem Alexander Solo is having|http://discussions.apple.com/thread.jspa?threadID=1467311], except that I can access the site he can't, so it's not a situation where we can say "technology x is running on these sites and our pre-Intel Macs don't like it."
In short, I've tried everything I could think of to troubleshoot this problem (drive utilities, searches for known malware, terminating unnecessary processes, re-starting my system and router... so any help or ideas would be most appreciated.
--LowellI should add something which may indicate that I'm experiencing two separate issues: when it comes to news.com, versiontracker.com and other sites I've been unable to access, it's never seemed to matter whether I try to access a particular page on the site or the site root.
In the case of my course website, however, I'm able to at least partially load the course chair's (more-or-less empty) "home page" at the site root. It may be that packets from other people trying to access the site are not following anything like the same route, but I really know very little about all that. I had anticipated being completed moving to Bristol (England) by now (most of the other students on this "correspondence" course are in England), but my Mac is still sitting in Frankfurt, Germany. In any case, what loads of the site root, loads verrrrry slowly. Following is output of an attempted "traceroute" to the IP (a second attempt followed the same pathway with similar results):
Traceroute has started ...
traceroute to 137.108.64.203 (137.108.64.203), 64 hops max, 40 byte packets
1 192.168.220.1 (192.168.220.1) 1.994 ms 0.806 ms 0.595 ms
2 * l0.ffm4-lns4.mcbone.net (62.104.190.24) 15.769 ms *
3 ae1-2.ffm4-j.mcbone.net (62.104.212.11) 16.067 ms 21.954 ms 11.263 ms
4 linx-gw1.ja.net (195.66.224.15) 40.108 ms 23.915 ms 43.079 ms
5 so-0-1-0.lond-sbr4.ja.net (146.97.35.129) 236.518 ms 28.585 ms 24.008 ms
6 po0-0.lond-sbr6.ja.net (146.97.33.10) 38.361 ms 213.896 ms 24.868 ms
7 po1-0.lond-bar5.ja.net (146.97.35.230) 28.451 ms 25.599 ms 25.235 ms
8 146.97.41.146 (146.97.41.146) 40.709 ms 37.987 ms 34.126 ms
9 * * *
10 * * *
51 * * *
*And Ping:*
Ping has started ...
PING 137.108.64.203 (137.108.64.203): 56 data bytes
--- 137.108.64.203 ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
I'm no "IT-guy", so I'm not really sure how to interpret what's happening, but I'm *beginning to suspect* this could be *related (similar in some way) to [the issues some Mac users were having accessing the Crate and Barrel website*|http://discussions.apple.com/thread.jspa?threadID=1400045&start=50&tst art=0] (before Crate and Barrel resolved things on their end).
I'm also beginning to suspect that the *versiontracker.com and news.com siteload issues are related* to each other as I've found I can get successful ping (0% loss) and traceroute results, even if neither site loads in my browsers.
Following is the *traceroute for versiontracker.com* (which I see, now, is also a CNet-hosted site):
traceroute to versiontracker.com (216.239.122.65), 64 hops max, 40 byte packets
1 192.168.220.1 (192.168.220.1) 3.053 ms 0.857 ms 0.670 ms
2 * * l0.ffm4-lns4.mcbone.net (62.104.190.24) 11.342 ms
3 ae1-2.ffm4-j.mcbone.net (62.104.212.11) 17.879 ms 257.938 ms 6.059 ms
4 62-180-226-9.de.ignite.net (62.180.226.9) 27.322 ms 64.627 ms 42.776 ms
5 t2c1-ge12-0-0.de-fra.eu.bt.net (166.49.172.97) 24.997 ms 6.568 ms 6.541 ms
6 t2c1-p10-0.uk-glo.eu.bt.net (166.49.195.77) 27.185 ms 48.494 ms 26.892 ms
7 t2c1-p9-3.uk-eal.eu.bt.net (166.49.195.206) 26.112 ms 44.471 ms 28.768 ms
8 t2c1-p5-0-0.us-ash.eu.bt.net (166.49.164.65) 113.535 ms 116.857 ms 232.755 ms
9 12.118.44.33 (12.118.44.33) 171.404 ms 112.384 ms 111.555 ms
10 tbr1.wswdc.ip.att.net (12.122.80.194) 152.134 ms 241.023 ms 222.211 ms
11 tbr1.sl9mo.ip.att.net (12.122.10.30) 152.181 ms 152.193 ms 150.917 ms
12 tbr2.dlstx.ip.att.net (12.122.10.90) 243.249 ms 152.823 ms 155.137 ms
13 12.122.100.97 (12.122.100.97) 153.575 ms 160.091 ms 150.454 ms
14 12.87.121.22 (12.87.121.22) 146.324 ms 145.756 ms 146.214 ms
15 c18-rb-techtrack-vt-lb.cnet.com (216.239.122.65) 151.691 ms 458.570 ms 153.433 ms
*Hotmail (live.com) is another story.* Traceroute fails as follows:
traceroute to live.com (207.46.30.34), 64 hops max, 40 byte packets
1 192.168.220.1 (192.168.220.1) 15.813 ms 1.824 ms 1.606 ms
2 * * *
3 ae1-2.ffm4-j2.mcbone.net (62.104.212.12) 15.931 ms 24.736 ms 18.985 ms
4 ge-3-0-0-0.dus2-j2.mcbone.net (62.104.191.190) 101.213 ms 135.919 ms 32.239 ms
5 nyiix.as8075.msn.net (198.32.160.199) 89.352 ms 88.661 ms 88.866 ms
6 ge-0-3-0-54.nyc-64cb-1a.ntwk.msn.net (207.46.36.13) 88.328 ms 88.388 ms 230.446 ms
7 ge-0-0-0-0.nyc-64cb-1b.ntwk.msn.net (207.46.37.150) 102.443 ms 109.923 ms 89.281 ms
8 ge-0-1-0-0.blu-64c-1b.ntwk.msn.net (207.46.33.121) 94.065 ms 95.808 ms 94.160 ms
9 * * *
10 ge-6-1-0-0.sjc-64cb-1a.ntwk.msn.net (207.46.33.209) 168.823 ms 168.235 ms 172.494 ms
11 ge-7-1-0-0.by2-64c-1a.ntwk.msn.net (207.46.33.18) 169.049 ms 338.920 ms 173.219 ms
12 ten8-4.by2-76c-1a.ntwk.msn.net (207.46.45.17) 177.052 ms 177.154 ms 178.412 ms
13 * * *
64 * * *
and Ping:
PING 207.46.30.34 (207.46.30.34): 56 data bytes
--- 207.46.30.34 ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
Since my wife's (Vista) Dell notebook can access these sites from the same router (and I was able too for a while), I'm beginning to suspect that the issues may have started with my update to OS X 10.4.11 or the first security update. It has been quite a while since we've successfully been able load Hotmail (in any browser) on this machine. My smug "Mac guy" superiority is taking a serious hit with these issues... -
Help!! I cannot access facebook (and others) from ANY Browser on my Macbook Pro
Hi everyone,
I have been reading thru discussions all over the support page and have tried everything in just about every discussion to help fix the problem but have had no luck yet.
Here are my Ping results. So with what Ive read so far it doesnt seem to be a server problem although the message i recieve when attempting to load the page is "Safari(chrome or Firefox) can't connect to server".
I am Lost for ideas and need to get back to work promoting and managing my social network pages as a musician, and this is making it very difficult"
Ping has started…
PING facbook.com (173.252.110.27): 56 data bytes
64 bytes from 173.252.110.27: icmp_seq=0 ttl=80 time=73.444 ms
64 bytes from 173.252.110.27: icmp_seq=1 ttl=80 time=75.186 ms
64 bytes from 173.252.110.27: icmp_seq=2 ttl=80 time=73.713 ms
64 bytes from 173.252.110.27: icmp_seq=3 ttl=80 time=74.892 ms
64 bytes from 173.252.110.27: icmp_seq=4 ttl=80 time=73.867 ms
64 bytes from 173.252.110.27: icmp_seq=5 ttl=80 time=71.439 ms
64 bytes from 173.252.110.27: icmp_seq=6 ttl=80 time=74.200 ms
64 bytes from 173.252.110.27: icmp_seq=7 ttl=80 time=74.032 ms
64 bytes from 173.252.110.27: icmp_seq=8 ttl=80 time=74.934 ms
64 bytes from 173.252.110.27: icmp_seq=9 ttl=80 time=74.711 ms
--- facbook.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 71.439/74.042/75.186/1.028 ms
Any help or ideas will be GREATLY appreciated
(i Have cleared cache, and all browers data as well as restartin router, computer etc.)Can you connect to Mail and App store?
If not, try this.
Deselect Proxies if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply" -
How do I access Adobe Story Free to use the two-column video script format?
Hi,
You just need to login at 'story.adobe.com' using your adobe ID and you would be able to create the type of documents you need. Please refer this link for detailed information : ' https://helpx.adobe.com/story/help/getting-started-story.html '
Thanks
Rashi -
Hi,
I've been using Adobe Story Free for probably almost a year. As of today, I've been unable to access any of my scripts from the desktop version. The online version, none of my scripts are on there. I've read on the forums that I was suppose to get a reminder that my subscription is going to end soon. I have not received anything saying this and I have lost all my scripts in the process as I was unaware and couldn't export them over.
I'm a media production student and I use Adobe Story to write my projects. I desperately need my projects back as I need them for my projects for my university work. I don't want to pay for a months subscription for an hour to just simply export them out of Adobe Story. Is there a way to get my projects back without having to pay?
Many thanks.Hi,
Can you please try uninstalling current version of Adobe AIR on your system and then installing an older version Adobe AIR.
You will have to do the following steps:
1. Uninstall Adobe AIR
On Windows:
Select Start > Settings > Control Panel.
Open the Add or Remove Programs panel.
Select Adobe AIR to remove the runtime.
Click the Change/Remove button.
On Mac:
Open /Applications/Utilities
Open Adobe AIR Uninstaller
2. Download older 3.3 version of Adobe AIR:
Windows
Mac
3. Install Adobe AIR.
4. Open Adobe Story and try login again.
Thanks
Adobe Story Team -
I downloaded Lion and now 3 of my mail addresses are offline and I cannot access or send messages. Any ideas?
If it's because you were using Office 2004, the eight year old version of Office that was written when Intel processors were not used in Macs, then there will be no fix. Lion dropped support for PowerPC applications, as has been widely reported since Lion's release last August.
You can upgrade Office 2004 to Office 2008 or Office 2011. You can use iWorks 2009 that can open Microsoft files. You can use a number of free applications that are also capable of working with Microsoft documents. You can go back to Snow Leopard, if you have a backup. Or, if you have an external drive or room to add a partition to your current drive, you can install Snow Leopard on it.
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Adobe Story free application install problem
I have been using Adobe Story Free version for a year but with the most recent automatic update (Dec 2012) the desktop application will not open. Upon clicking the icon for Adobe Story it attempts to take an update but stops with the following message:
" Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Does anyone know how to fix this?Sandeep, Thank you! Adobe Story is okay now.
Date: Sat, 29 Dec 2012 10:58:48 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Story free application install problem
Re: Adobe Story free application install problem
created by [email protected] in Adobe Story - View the full discussion
Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4953552#4953552
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4953552#4953552
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Start a new discussion in Adobe Story by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
Cannot access adobe. Get black screen.
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Are you using Adobe Reader? If so, what version? What OS are you using? Do you get the black screen when you open the application from the start menu or from the Applications folder? Or does it happen with you double-click on a pdf file? Or while trying to use the Reader plug-in and viewing the pdf from within a web browser? With more information we can give you more help.
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Signed up for Adobe Story Free and now my Script is gone?
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Any ideas/news/answers?You are missing two things.
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Hi Pat,
I am having the same problem as silverstardad68 My operating system is Windows XP SP 3.. The version of Adobe Reader is 11 and it is online PDF. I am 73911939.
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To complicate it even further, I am working in the UK whereas all internet control (firewall) and licences are handeled by head office in Germany. I am not sure if this is a firwewall issue or not but if the IT department in Germany could get support from Adobe to understand the access requirements, this may help.
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host> -
Does Adobe Story Free have a Type and Template for Stageplay format and if so where do I click for it? In the Type button I could only find, Screenplay, TV script, AV script, Two column script, and other but nothing for Stageplay.
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Maybe you are looking for
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