Cannot access apple support

I bought a refurbished 2nd generation ipod shuffle 3 months ago. It now is completely nonfunctional and I have been on hold for over one hour on the phone with the "support" from apple. I have tried to email them for help, but there does not seem to be a specific place to send them a question for assistance. Anybody have any ideas?

Post a little more detail of your problem here and someone might be able to help you.

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Cannot synch or d/l new os5 software. Cannot access apple store. I called support and they wouldn't help unless I pay for it. Called apple store and they laughed over the phone

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

I cannot access Apple Store app from iPhone 4

I cannot access Apple Store app from iPhone 4.
We're sorry, the Apple Store app is currently not supported in the country associated with your Apple ID.
I am in USA and my correct address is on my account.

you can't, but you can simply ignore it. but if you REALLY want to delete it, call apple customer support to ask for a deletion. though, you'll need the password and security questions of the old account.
you can manage your apple ID's at: https://appleid.apple.com/

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>

Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
Phil

On MacBook Pro, in iCloud cannot access Apple ID username to change it, from previous user. Can you help?

On MacBook Pro, in iCloud I cannot access Apple ID username to change it, from previous user. Can anyone help?

In System Preferences>iCloud: Sign Out, reboot and then Sign In with your ID and password.
If Find My Mac is switched on you will be unable to sign out without the previous owners password.

Using iPhoto 11 under Mavericks and want to buy to buy a Book, I receive error message saying 'Cannot access Apple Store, try later', but I have not problem accessing store via iTunes or directly. Any advice?

Getting error message when trying to buy my book 'Cannot access Apple Store, please try later' Anyone experienced this?

Here's a fix that worked for some users:
Make sure this checkbox is checked in the System/Sharing preference pane:
If it is, uncheck it and then recheck and try ordering again.
OT

I forgot my security question and cannot call Apple Support to change it. What should I do?

I forgot my security question and cannot call Apple Support to change it, because I am outside the country and the only support number for that is an 1-800 number. What should I do?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT1551 I am usually fine with my apple tv. However, quite frequently I get the message that apple tv cannot access apple store. i go to my Ipad or Mac computer and I am able to acess apple store easily. Does anyone have an idea on what is wrong?

I am usually fine with my apple tv. However, quite frequently I get the message that apple tv cannot access apple store. i go to my Ipad or Mac computer and I am able to acess apple store easily. Does anyone have an idea on what is wrong?

Have you tried connecting it with an ethernet cord? It could be a wifi issue.

Cannot access Apple store.ID and pass are ok

Cannot open apple store, no error message, just stops after a while

Hi Lucifromrom,
Welcome to Apple Support Communities.
The iTunes Store article linked below provides excellent troubleshooting steps conenction issues, which should also help you resolve the App Store connection issue that you described above.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
iPhone, iPad, and iPod touch: For best results accessing the iTunes Store on your iPhone, iPad, or iPod, be sure your iOS is up to date.
If you are having issues accessing the iTunes Store after updating to the latest version of iTunes or iOS, please see the steps below for troubleshooting tips. Some sections only apply to specific devices or operating systems; each section header is noted to indicate this.
Isolate the issue: (Mac OS X, Windows, iOS)
Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the "Blocked by software firewall" section below.
Test using another device.If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
Test using another network.
Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
If the issue disappears while connected to another network, you may need to work with your support options to open access to:
itunes.apple.com
ax.itunes.apple.com
ax.init.itunes.apple.com
albert.apple.com
gs.apple.com
ax.phobos.apple.com.edgesuite.net
mzstatic.com
Note: iTunes may use the fully qualified version of these addresses for additional security.
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
It is critical that your date, time, and time zone be correct:iOS:
From the home screen, tap Settings > General > Date & Time.
If the option exists, turn off Set Automatically.
Verify the time zone and time (in the status bar) are correct for where you are currently.
If not, adjust the incorrect setting accordingly.
If everything was correct and the option exists, turn on Set Automatically.
Remove any restrictions that may be causing the issue:iOS: Restrictions can limit your ability to purchase some content. Check restrictions via Settings> General > Restrictions if you're unsure about those settings.
After isolating the issue to iTunes by following the above steps:
If the issue still occurs and iTunes displays an alert message with a specific code, please see the section below titled "Specific Conditions and Alert Messages" for additional troubleshooting steps.
If the issue is still not resolved and there is no specific code or alert message, you can visit the iTunes Store Discussion Board to try to find additional information for help resolving your issue:
You can also contact AppleCare to discuss your support options. Depending on your product’s coverage status, you may need to pay for support.
iTunes Store Discussion Board (Mac)
iTunes Store Discussion Board (Windows)
New routers or a new Internet Service Provider (ISP) may limit your ability to connect to iTunes Store. Let your router manufacturer or your ISP know about the ports and servers in this article and confirm that they are compatible.
-Jason

Cannot access Apple email in iCloud

I keep getting "Loading..." as the error message, but I cannot access email on iCloud.
<Email Edited by Host>

Hello wgoulart,
Thank you for using Apple Support Communities!
It sounds like messages are not loading for you at www.icloud.com.
I found this article while researching what could be causing this issue:
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/TS4002
Cannot access iCloud Mail at iCloud.com
Make sure there are not any current issues listed for iCloud Mail in the System Status at the iCloud support site.
If you can't access Mail via iCloud.com
Make sure you are accessing iCloud.com with a supported browser.
To make sure that Safari is up to date, choose Software Update from the Apple () menu and install all available Safari, security, and OS X updates. Instructions for updating other browsers should be available from the built-in or online help for those browsers.
If your iCloud Mail issue occurs only when using a particular browser, try clearing that browser's cache. For Safari 6 or later, choose Reset Safari from the Safari menu. Enable the option "Remove all website data", then click Reset. For Safari 5 and earlier versions, choose Empty Cache from the Safari menu. Instructions for other browsers should be available from the built-in or online help for those browsers.
Some Internet configurations can (inadvertently or purposely) prevent access to certain websites or services, such as iCloud Mail. If you're having issues accessing your iCloud Mail from one location or Internet connection but not others, contact your Internet Service Provider or network administrator for assistance.
Take care,
Sterling

IPad Air 2 cannot access apple store

Hey guys,
I just get my new iPad Air 2 today. After setting up everything as I have done to any of my apple product before, I tried to go to apple store to download some apps. But the thing is that when I have successfully connect to my wifi, the apple store shows "cannot connect to apple store". At the same time, I tried to browse Google and it appears to be normal as always. Anyone can help me with this issue?
Many thanks
Imbo

Hi Imbo,
If you are having an issue with connecting to the App Store from your new iPad, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store - Apple Support
Specifically the section titled "Troubleshoot issues on an iPhone, iPad, or iPod touch." and at the bottom "Learn More."
Thanks for using Apple Support Communities.
Best,
Brett L

IPhone 5s Home button not working - Can't access Apple support :(

I got me new Iphone 5s 5 days backa and after 3 days its home button stopped working properly.
I tired contacting Apple support. Even though my phone is brand new, when I entered my serial ID its says.
"Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information"
Please someone tell me what should I do

Really??
Someone I know got it. I have the recipt of the place from where the phone was purchased. I paid around $650 for this phone and its not geniun!!!
What should I do now???

How can I access apple support in South Africa?

I forgot my security question answer and my account is now locked.. I went to the apple support site, but it seems there is no South African number I can contact.. Can anyone assist me?

Click here and fill out the form.
(95541)

Cannot create Apple Support Communities Account

I have been trying, unsuccessfully, for the past few months to create an Apple Support Communities account. Unfortunately, everytime I login with my AppleID I receive the following message:
We're sorry. Your account could not be created due to system issues.
Please contact Apple Support Communities with the information below to create your account.
I then put in my e-mail address and explain the issue. I have never once heard back from Apple, and the problem still persists. In fact, I had to create a different AppleID entirely, just to create an account here to post this very topic!
My AppleID is simply my .Mac/MobileMe email address...so I have no idea what is going on. It would be really appreciated if someone from Apple would respond to this post, since nobody has every responded to the numerous emails sent out using the above.

OK... is there a question here somewhere?

Cannot view Apple support page in safari!

I can not veiw any apple support pages in Safari. This is really a joke, i have to go to Chrome to view the pages. Anyone else have a problem with this?
in am on the latest Safari running Yosemite on a new Mac Pro.
http://support.apple.com/kb/PH12633?viewlocale=en_US
Thanks, Mark

From the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Test.

Cannot access apple support

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