Cannot access "browse music store" HELP!!

trying to look for a particular song, as i don't know the singer. i can type in to "search music store" but will not let me click on "search music store" WHY? its driving me mad! i have used it before!

...because you don't click where it says "search music store." You press "enter" or "return" on your keyboard.

Similar Messages

  • Cannot access ITUNES music store

    similar problem as others: recent download of ITUNES, first no audio now no access to Music Store-- broken chain symbols after long delay. All other sites work well. Has anyone with windows XP been successful since yesterday? If so, how? And how did you get ahold of someone at Apple?

    Thought you all should see this!!!!!!
    Dear Brett,
    Thank you for contacting the iTunes Music Store.
    I apologize for any inconvenience you have experienced with this issue. However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.
    I encourage you to consult the following article for more information:
    iTunes: Does not open or unexpectedly quits
    http://docs.info.apple.com/article.html?artnum=42963
    Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
    http://docs.info.apple.com/article.html?artnum=93976
    Sincerely,
    AaRon
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    Thank you for your assistance.
    1. Cable
    2. RCN
    3. No error message Itunes freezes
    4. Sure you can change it.
    -----Original Message-----
    From: iTunes Music Store [mailto:[email protected]]
    Sent: Friday, February 24, 2006 9:05 PM
    To: [email protected]
    Subject: RE: Connect; Follow-up: 14142049
    Dear Brett,
    I'm sorry to hear that you can't connect to the iTunes Music Store. Your experience using the iTunes Music Store is very important. I'll do everything I can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please try these solutions:
    http://www.info.apple.com/kbnum/n300870
    I hope one of these solutions helped you resolve the connection issue. In the rare event that these suggestions didn't help, please reply to this email with the following information:
    1. Whether you use a high-speed Internet connection, like a cable modem or DSL.
    2. The name of your Internet Service Provider.
    3. The error message iTunes displayed (if any) when you tried to connect.
    4. Your approval to reset your password.
    Sincerely,
    Ben

  • I have I tunes installed on Windows 7 but cannot access the music store to purchase. Set up an account but cannot access that now.  Suggestions?

    Can someone give me some feedback on how to access the itunes store from my itunes music library using Windows 7 operating platform?  Sometimes nothing happens.  Other times rectangular boxes appear on top half of screen and words like "Today's Music" and song names appear but then computer locks.  Other times the bar across the top acts like it is accessing the store but nothing opens.

    How to get iTunes Store to Work with Windows 7
    First, Remove all iTunes and supporting software – and all “remnants” using Revo Uninstaller.  Ensure you set Revo Uninstaller on its “Advanced” setting.   You should be able to download a Revo trial software version at no cost.  Recommend one follow the directions posted at this website:   http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
    The goal/intent of these directions/procedures is to ensure complete removal of all iTunes and its supporting software.  Make sure you get all of it, or you will end up repeating this lengthy procedure. 
    Next, before reinstalling iTunes:
    Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
    netsh winsock reset, hit enter, restart PC. 
    After this procedure, then reload the latest version of iTunes Software and see if you can access the iTunes Store. 
    If the iTunes Store does not open or completely open after installation, then run this procedure:    
    Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
    netsh winsock reset, hit enter, restart PC, open iTunes… then open iTunes Store (yes, this is a repeat of the command line you ran prior to installation).
    After this procedure, you may find the iTunes Store’s “initial page” will open.  However, you may not be able to access any music within the iTunes store…   Ensure you are logged in with your name and password…
    Once you know you are logged in with your name and password, then: 
    On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
    In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
    You should see a message that the DNS Resolver Cache has been successfully flushed.
    But wait, there’s more!  Now you need to go to the “Edit Button” of iTunes and select “Parental”.   Under “Parental”, check “Allow access to iTunes u” and then ensure iTunes Store is “unchecked”, then press “OK” to ensure this configuration “takes”.  Then, stop and restart iTunes.  You should now have a smooth running version of iTunes with full access to the iTunes store.  If not, then please modify these directions for those requiring a solid solution.  Thanks

  • When using my new password, I get unknown error and cannot access the app store. help?

    When trying to use my latest password, I get unknown error on my mac air and cannot get accesss to download Lion,
    Ugh, after spending an hour at Genius downloading Leopard so I could come home nad download Lion,
    Help?

    What you are telling me is contradictory information. So you will have to start over and give us proper details. One can not download Leopard for example. Or even Snow Leopard.
    Can you also give me a screen shot showing me this exact error message on your system?

  • Cannot Connect to Music Store Unknown Error -3221

    Please help me. I subscribed to ITunes specifically because I pre-ordered the Depeche Mode CD. And now that I am trying to download/upload(?) through the advanced / pre-orders I keep getting an error message stating "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
    I have been reading the fixes online and tried the overnight test. I tried adding the site to my pop-up blocker... NOW WHAT? I cannot access the music store at all (for the past 3 days that I have been trying). I pretty much just want a refund for my CD that I cannot download. BTW - in between my purchase and my attempts to access the music store I was forced to "upgrade to 6"... so is that where the problem lies? I also called the support phone number on the "contact us" link and no one on the telephone can help. I AM SO FRUSTRATED! Please make this better! I am on Windows XP.

    hi Cheryl!
    "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
    haven't seen that error code for a while. but we've got some documentation on it. have you seen this yet?
    http://docs.info.apple.com/article.html?artnum=300831
    love, b

  • Cannot connect to Music Store

    I know that several other users have posted that since the making the newest upgrade for iTunes, they cannot access the music store. But I haven't seen any posts with my exact issue. When I have tried to purchase a song, a pop-up box materializes that says "Accessing Music Store." After a short time, a message pops up to replace it that says "iTunes could not connect to the Music Store. An unknown error occurred (-9808). Make sure your network connection is active and try again."
    Now, I have tried all of the solutions I have seen on other postings, to no avail. We have McAfee Virus, but I'm unsure how to go about checking to see if that is my problem. I have disabled it several times, during iTunes re-installation and when trying to connect to the Music Store, but it doesn't help. I've checked the Windows Firewall, and iTunes is listed as one of my exceptions, so that shouldn't be the issue. As far as I know, we do not have Norton Anti-Virus (or at least I can't find it anywhere on this computer).
    I am frustrated and at wit's end. I want to be able to download songs again!!! Can someone help?!
    Thanks.

    Doesn't anyone have any suggestions?! I've been checking this daily to see if someone could help me. This is very frustrating. I actually read another posting concerning the same problem that said the solution was just to use another computer that doesn't have McAfee Virus protection on it. Hello! That's not possible. This is my computer, and it worked before the update, and now it's not working. Using another computer is not a solution! HELP!!!!!!

  • Help - I can no longer access the music store and I am rubbish on computers

    I know this topic has come up before on this forum but I had trouble following it all! I just upgraded mt itunes (big mistake) and now I can't access the music store. When I try it says that the network connection was refused. I am running Norton but even with eveything disabled it didn't work. I ran diagnostics and got the following:
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    TOSHIBA Satellite A100
    iTunes 7.5.0.20
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Current user is an administrator.
    The current local date and time is 2007-12-17 16:25:55.
    Video Display Information:
    ATI Mobility Radeon X1400
    ATI Mobility Radeon X1600
    Mobile Intel(R) 945GM Express Chipset Family
    Mobile Intel(R) 945GM Express Chipset Family
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {7B89FA63-2E9E-4BB7-9D0B-F7C73E66FF1C}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.103
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Mon Dec 17 15:24:11 2007
    Lease Expires: Tue Dec 18 15:24:11 2007
    DNS Servers: 194.168.4.100
    194.168.4.100
    194.168.8.100
    Adapter Name: {3B75926A-D6EC-4D56-B234-5EBEF8F8D0E1}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 163.1.2.2
    Lease Obtained: Sun Jun 24 10:32:07 2007
    Lease Expires: Sun Jun 24 14:32:07 2007
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection was refused.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection was refused.
    I would be so happy if someone who has a clue about computers could give me some advice!
    Thanks!

    I'm having the same problem. Please help. Keeps saying internet connections timed out. Internet connection is fine. Can someone suggest an idea. Earlier today it let me start downloading songs now I can't get in

  • HELP NEEDED.  Cannot connect to Music Store.

    After upgrading to iTunes 6 I have been unable to connect to the Music Store or download any tracks. Its not my Norton Internet Security and my Windows Firewall is off. In fact, nothing has changed on my PC apart from upgrading iTunes, at which point everything went wrong!!
    I've tried uninstalling and re-installing numerous times, restoring my PC to an earlier time when all was well and I've also tried installing standalone Quicktime from the Apple website, but every time I get an error message saying that some of the files are corrupt and to install it again, which I do, then I get the same message.
    In desperation I managed to re-install my previous version of iTunes 5 (with which I had absolutely no problems at all) but unfortunately I still can't connect to the Music Store or download any tracks, so basically there is no point in me using the iPod or iTunes at all.
    If anyone knows how I can solve this problem I'd be really grateful for some input.
    Thanks.
    Bec
    eMachines 420   Windows XP  

    .
    I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well   Windows XP   </span<br>
      Windows XP  

  • HELP!Cannot connect to music store!

    Hi I have posted a message like this before but EVERY time I open the itunes music store I get a error that says:Network connection was refused,check your connection and try again latter. but my connection is FINE! I have turned off firewalls, security stuff ect.. If ANYBODY can give me any help I would LOVE it soooooo much! Thanks for looking!

    .
    I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well   Windows XP   </span<br>
      Windows XP  

  • I cannot access the itunes store, can play my music but when I click on store I get iTunes 10 (free download page) can't search store. what is this?

    I cannot access the itunes store. When I click on store I get the iTunes 10 (free download) page. It won't go away or allow me to search.  I can play music in my library. How do I fix this?

    Try this,
    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    Now launch your iTunes and see if it is working now.

  • What is a "browser redirect" ? Why can't I access the music store?

    Hi,
    I just posted a message about not being able to access the music store. I said reconnect when I mean redirect.
    Does anyone know what's going on and why I can't I access the music store? I was able to get on 3 days ago. Thanks to all who can tell me something.
    This is REALLY starting to irritate me.
    Saradonna

    I am also becoming very frustrated. I am new to this forum but after spending the better part of my day off trying to figure out how to make this work I have hit the wall. It strikes me that this should be much easier to access considering that we are looking to spend money. Does apple not want my money? I have tried everything that was recommended in all the sites I have been directed to, to no avail. I am not a computer whiz, so I need specific and simple answers as to how to fix this. I have never been able to access the music store, and each time I try I get the white screen, and a perpetual connection bar. I then have to close iTunes, and reboot my computer to be able to access it again. HELP ME PLEASE!!!
    hp   Windows XP   service pack 2

  • HT1911 I have reset my Apple ID & Password but I still cannot access the music I purchased using another computer, ID & PW. It keeps saying that my computer is not authorize to play the songs. I have tried everything and nothing seems to work. Help!

    I have reset my Apple ID & Password but I still cannot access the music I purchased using another computer, ID & PW. It keeps saying that my computer is not authorize to play the songs. I have tried everything and nothing seems to work. Help!

    iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup? 

  • We are using apple tv to try to access our itunes account on the computer.  We see our library of music but when we click on the song it searches for a long time and then says that it cannot access the itunes store.  Any ideas on what we are doing wrong?

    We are using apple tv to try to access our itunes account on the computer.  We see our library of music but when we click on the song it searches for a long time and then says that it cannot access the itunes store.  Any ideas on what we are doing wrong?

    Welcome to the Apple Community.
    Try the following steps, check whether things are working after each step where appropriate, before trying the next.
    Restart the Apple TV (Settings > General > Restart).
    Restart the Apple TV by removing ALL the cables for 30 seconds.
    Restart your router.
    Reset the Apple TV (Settings > General > Reset > Reset all settings)
    Restore the Apple TV (Settings > General > Reset > Restore)

  • Music app is stuck in the store.....cannot access my music library

    My music app is stuck in the store and I cannot access my music library.  Any suggestions?

    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             

  • TS1424 I cannot access my iTunes store from my Mac.  Can only open Library.  Help?

    I cannot access the iTunes store from my MacBook Pro.  I can open my Library, but cannot get into the store.  Any ideas?

    Hi there renees104,
    You may find the troubleshooting steps in the article below helpful if you are unable to connect to the iTunes store.
    Can't connect to the iTunes Store
    -Griff W.   

Maybe you are looking for