Cannot Access Central Manager Web interface

Question

HI All
I am facing an issue with a WAAS Central Manager
I can access it via Telnet, but when I try to access it  via https://<central Manager>:8443, i get the below error:
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
st1\:*{behavior:url(#ieooui) }
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Apache/1.3.41 Server at Central-Manager.x.com.lb  Port 8443
I did the self test command on the CLI, and got the folllowing error:
st1\:*{behavior:url(#ieooui) }
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Central-Manager#
Test WARN  [system]
     WARN  HAS_ALARM        1 Critical Alarms are raised in the device. Please f
ind the list below.
1.     nodemgr: The emdb service has been disabled.
     Action:
     Critical/major alarms are raised. Check device alarms using 'show alarms de
tail' cli command for details.
Test NONE  [wafs]
and the "show alarms" shows the following:
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
entral-Manager#show alarms
Critical Alarms:
     Alarm ID             Module/Submodule     Instance
   1 svcdisabled          nodemgr              emdb
Major Alarms:
None
Minor Alarms:
None
Any Idea about this error? and how can i solve it?
Thanks
Regards,
Georges

Answer 1

Hi Georges,
Looks like this may be a hardware issue.
Can you please paste the output of following CLIs ?
show hardware
show version
show alarm history detail
Further,
how did this issue arise?Was there a power failure / abnormal shutdown / reboot of the box?
Was this unit operational when this alarm came in?
How did you came to know about this issue? And since how long this issue is going on ?
Regards.