Cannot access Desktop Intelligence on virtual machine

Post Author: Jon80
CA Forum: Administration
Whilst I can access the web interface, somehow I cannot access Desktop Intelligence. When I logon I get the following error message:
[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(CMS host 'Desktop01' address was resolved properly, but cannot be reached to establish a CMS connection. Verify that your router/firewall allows communication on port 6400(hr=#0x80042a01)
Port 6400 on the machine is LISTENING, which tells me it's open; Windows (WinXPSP2) is off. The machine I'm logged on to is usually joined to the corporate (work) network, and, somehow tracert to the host indicates that the connection is passing through the Internet.
Trying to connect using the <internal ipaddress>:6400 is unsuccessful as well. Any ideas, pls?
Tracert results
Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\jcamilleri>ping desktop01
Pinging Desktop01.6pmodel.com [65.175.72.9] with 32 bytes of data:
Reply from 65.175.72.9: bytes=32 time=276ms TTL=117Reply from 65.175.72.9: bytes=32 time=504ms TTL=117Reply from 65.175.72.9: bytes=32 time=425ms TTL=117Reply from 65.175.72.9: bytes=32 time=345ms TTL=117
Ping statistics for 65.175.72.9:    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 276ms, Maximum = 504ms, Average = 387ms
C:\Documents and Settings\jcamilleri>tracert desktop01
Tracing route to Desktop01.6pmodel.com [65.175.72.9]over a maximum of 30 hops:
1     8 ms     1 ms     1 ms 192.168.2.1 2    50 ms    44 ms    45 ms 192.168.180.254 3    49 ms    43 ms    44 ms gi3-4-614-agg-bkara-1.maltanet.net [217.22.190.225] 4    49 ms    43 ms    43 ms 217.15.97.210 5    54 ms    49 ms    49 ms pal6-maltacom-2-mt.pal.seabone.net [195.22.197.37] 6   406 ms   306 ms   307 ms new4-new50-racc1.new.seabone.net [195.22.216.239] 7   488 ms   307 ms   614 ms te-2-4.car4.Newark1.Level3.net [4.71.148.9] 8   487 ms   306 ms   307 ms ae-32-54.ebr2.Newark1.Level3.net [4.68.99.126] 9   228 ms   306 ms   306 ms ae-4.ebr2.Washington1.Level3.net [4.69.132.101]
10   226 ms   306 ms   307 ms ae-2.ebr3.Chicago1.Level3.net [4.69.132.69] 11   228 ms   306 ms   307 ms ae-78.ebr2.Chicago1.Level3.net [4.69.134.61] 12   228 ms   306 ms   307 ms ae-4-4.car2.StLouis1.Level3.net [4.69.132.189] 13   227 ms   306 ms   307 ms Level3GigE.cybercon.com [63.208.32.186] 14   228 ms   306 ms   307 ms sw3sw2.cybercon.net [216.15.195.69] 15     *        *        *     Request timed out. 16   278 ms   306 ms   306 ms njtech.njtech [65.175.72.9]
Trace complete.

Post Author: TAZ
CA Forum: Administration
Jon80:Trying to connect using the <internal ipaddress>:6400 is unsuccessful as well. Any ideas, pls?
You need to be able to connect to the CMS port. If this is not working even via telnet then there must be a firewall rule somewhere preventing it. Unless traffic is allowed to pass to the CMS on it's configured port (6400 by default) then any further troubleshooting is unnecessarry.
Regards,
Tim

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