Cannot access digital library

I bought a game, received the email that says go to your digital library for download.
The problem is I can't log in to the library.
I reset my password like 5 times, still no luck.
After hours on the phone with idiots and several emails later, still no luck. HOW HARD CAN IT BE??
Either fix the problem or give me my money back!
If best buy thinks they ripped me off for a big $10, congrats to them. I will be buying my plasma TV somewhere else.
-future former best buy customer

Hello btray,
I’m really sorry that you’re having such a difficult time accessing your recently purchased game and I’d be happy to see what I can do to assist.
There are a couple of things I can do help you gain access to your game and your account. First, I was able to locate your order by using the email address attached to your forum account. I will send you a private message with some additional details that should help you to access the game without logging in the Digital Library. You will be able to view this message by logging in to your forum account and clicking on the envelope icon in the upper right-hand corner of the screen.
Second, I can also reset your password from my end which should take care of the log in issues yours experiencing. This should help you to gain access to Digital Library for any future purchases.
Keep an eye out for that message to come through soon, and please let me know if you’d like me to proceed with the reset.
Thanks for connecting with us on the forum.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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attached I would like to report how the problem solved.
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Back up all data now.
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Cannot access digital library

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