CANNOT ACCESS DOWNLOAD FOR READER EVEN WITH CHANGED PASSWORD

Question

CANNOT ACCESS DOWNLOAD FOR ADOBE READER EVEN WITH A CHANGED PASSWORD AND I HAVE BEEN ON CHAT

Answer 1

There are several possibilities as to why a user account may
not be correctly available or a password to it reset to fix it.
One of them may be, if the short name of the computer or of
an account was changed by the user; and later the system
may appear different or changed, with some of the user acct
settings or preferences no longer as they were prior to that.
There is a way to create a new admin level user account and
then move the older user info into the new account; then go
in and delete the other one. I am not certain as to how to do
this; but the topic has come up in these discussions, and the
general path is about the same from Panther through Leopard.
A few details may be named different, but similar as things go.
• Mac OS X: *How to change user short name* or home directory name:
http://support.apple.com/kb/ht1428
• How do I change owner's name in my Mac:
http://www.askdavetaylor.com/howto_change_owners_name_applemac.html
While these kinds of details may not be behind the exact problem in
the computer in question, directory and user account issues do often
have similar causes. Often, they are user-caused events. If the general
Directory of information on the hard disk drive has a problem, the use
of a third-party disk tool such as Disk Warrior is usually advised. If that
were needed, usually more evidence across the system would appear.
There may be a way to use a Setup Assistant to recreate a new user
experience and start over with a new admin account and user name.
Then go into the system to ferret out the old user info.
+Sorry I can't be of more help; as I am being distracted by an elderly+
+person who can't figure out why I am online or what it means to be.+
Good luck & happy computing!