Cannot access e-mail from PC or lap top.

I have always been able to access my e-mail from my PC and laptop using my regular Id and password until about 3 weeks ago, when I tried to log into my e-mail and was redirected to a page requiring information before it would allow me to continue. It seems I was assigned a new Id, However, now when I try to log in to my e-mail with this new id, there are no e-mails in the inbox or sent mail, and all my contacts are gone. Now, the only way I can check my e-mail, is from my droid phone which fortunately doesn't require me to log in for access. I would be really grateful if anyone has any info as to how I can get to access my e-mail from my PC and Laptop .

I'm sorry for the problem you are having with your email and will need to work further with you on this. I have sent you a private message so we can move further.
Anthony_VZ
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