Cannot access EAC - unexpected error

Exchange server installation 2013 running since 2012. Recently replaced SSL Cert. Since then: URL
https://FQDN/ecp opens blueish Outlook Web App (as before). Type in Domain/Username and Password results in a yellowish window stating "Unexpected Error. An error occured and your request couln't be completed. Please
try again." Outlook can connect to server, just opening EAC does not work. Worked before the new SSL Cert. Any suggestions how to resolve this? Thank you.

Hi Snx1,
Thank you for your question.
Did the error occur when we logon OWA?
First of all, we make sure the URL which we type is correct without any problems. Then we could create another administrator to check if we could login ECP. We could use current user account logon ECP after we logon successfully with another account.
If new administrator account logon with same error, we could delete Window Profile, then type
https://FQDN/ecp to check if the issue persist.
If the issue persist, we could collect application log and event log and send to
[email protected] for our troubleshooting.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

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Hi Florin
Did you try accessing EAC by using below link
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oracle0282 wrote:
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When I try to run
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Version : 11.5.10.2
There is abnormal behavior only for graphical dashboard. However, PDF reports are running fine completion with no error.
pls advice what is the caused of this issue.

oracle0282 wrote:
Version : 11.5.10.2
There is abnormal behavior only for graphical dashboard. However, PDF reports are running fine completion with no error.
pls advice what is the caused of this issue.What is the navigation path?
Please also see these docs.
11.5.9/11.5.10: Account Manager Dashboard Error: "You Have Encountered An Unexpected Error" with Exception Error: "Java.Lang.RuntimeException: BIB-7000 Cannot Access X Server" [ID 390519.1]
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