Cannot access Editor part of Photoshop Elements 13

Just bought and installed Photoshop Elements 13. Organiser works fine but when attempting to use Editor it asks for sign in and then tries to connect to internet and fails although connection is fine otherwise.

I still have no answers to this request and still have no access to Editor part of Elements 13. Some weeks have passed now since purchasing this product and still unable to use it. Tried the chat support from Adobe but after 55 min and only basic questions being asked after 5-15min response delays, I was forced to end the chat. When I tried to resume the chat some days later I was told that they were assisting other users!!

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