Cannot Access External Data Error

Hello all,
Please suggest me on Cross domain policy error 2170. I followed the below steps:
Step 1: Copied cross domain file in Tomcat Root and then checked whether its working or not and it got worked in a browser.
Step 2: Restarted Tomcat Server
Step 3: Then opened Macromedia.com and clicked on Global Flash player settings and here i got stuck what are the URLS to be added.
Are the above steps are correct or not?
Thanks
Chanukya

You could go through the following SAP note:
1751710 - Cannot access external data when viewing the Dashboards in InfoView or BI LaunchPad through VPN
Symptom:
When viewing the Dashboards through InfoView or BI LaunchPad, below error occurs:
Environment:
Dashboards Design 4.0
Xcelsius 2008
BusinessObjects Enterprise Xi 3.1
BI Platform 4.0
Reproducing the Issue:
Create a Dashboards based on Qaaws.
Publish it to InfoView or BI LaunchPad.
View the Dashboards through VPN .
Crossdomain policy error appears.
Cause:
DNS could not resolve the domain name.
Resolution:
Modify the host file entry
Go to:Start ->run-> %SystemRoot%\system32\drivers\etc\hosts
Enter the <ip address><FQDN><server name>
Hope this helps!!

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No changes were made on this Dashboard and since middle of last year everything runs Ok.
This dashborad uses QaaWs.
The BW query runs OK and no incorrect data was found.
All caches were cleaned.
Could anyone suggest what should I do?
Tks!

Hi
I would suggest to monitor the system when the error happens
1. http traces as per SAP note 1231878 - How to trace a SWF file's data connectivity inside Internet Explor
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3. QAAWS traces as per SAP note 1199027 - How to turn on log4j logging for Query As A Web Service (QAAWS) / Live Office
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Cannot access external data , Failed to get the document information.

Hi All,
In my dashboard there are live office connections which has optional prompts defined in SAP BI. I have bound the cells to these prompts in live office object properties.
There are no errors while refreshing the LO connections from excel sheet.
But when i run that dashboard and give BLANK value for that prompt then it throws the error :
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Hi Hardik,
I am building a similar solution as yours connecting webi reports to Bex queries and reading the webi data through live office into the dashboards. I am using almost similar versions as yours - BW 7.1 SP5, BO 4.1 SP4, Dashboards and Live Office SP4 versions. I am facing issues setting up the live office connections itself. I create the Live office connections within an excel and when I try to import this excel spreadsheet into my dashboard designer, it runs forever and crashes.
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Xcelsius SWF with QaaWS through SSL: Cannot access external data

I am getting the following error while loading Xcelsius Dashboard in https mode.
Error: Error #2170, Cannot Access External Data
Connection Type: Query as a Web Service
To access external data, add a cross-domain policy file to the external data web server.
The same dashboard is working on the following conditions:
1) In http mode(both from a hosted website and from a clarity portlet)
2) When I click preview from Xcelsius designer.
3) When I run the .swf file directly.
The error is coming only when I host the swf file into a website (or running from a clarity portlet).
I am using the following cross-domain-policy file.
<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "http://www.macromedia.com/xml/dtds/cross-domain-policy.dtd">
<cross-domain-policy>
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 <allow-http-request-headers-from domain="" headers="" secure="true" />
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</cross-domain-policy>
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Thanks,

Hi
I am facing the #2032 Error while running the Dashboard in portal developed using SAP Netweaver BW connection.
Scenario:
1>Actually our dashboard changes as fiscal year or budget type changes,so we have set trigger for the queries.
2>for 3-4 trigger times the dashboard changes as required without any error but after that when we change fiscal year or budget type it shows the following error:
Error:"Cannot Access External Data"
{ The BICS Remote web Service could not process your request.Open a CSN message on component BW-BEX-ET-XC and attach the technical details of the error from the following link:
http://sgsgsav0s2006:5000/bicsremotedebug?geterrorticket=KSF-1324043982210(this link changes each time the error pops up}
This error will popup and then the dashboard randomly displays data for some queries and for some it does not pull data.
After reloading the dashboard it runs fine for 3-4 times after that it again shows the error.This happens for 4-5 times then dashboard stucks at Initializing Screen for 10 mins then #2032 error comes.Then we restart our developement portal and the Dashboard runs fine for some time.
This happens even while triggering 4 queries.
We have
 Xcelsius 2008 Sp3
 Flash Player 10
 SAP EHP 1 for SAP NetWeaver 7.0
 SAP_BW sp08
 SAP_ABA sp08
 SAP_BASIS sp08
Dont know how to check Java Stack Version.
Please reply soon,so that we can proceed.
Thanks
Edited by: chinmaypadhi on Dec 29, 2011 7:44 AM

Cannot access external data - xcelsius

Hi All,
We are currently building QAAWS connections based on the existing webI reports and universes (BO 4.1 SP2 & Dashboard Designer). However, while executing the dashboards on iPad we are getting an error message "cannot access external data". Please confirm if QAAWS is supported on iPads or not. If not, is there any SCN official PAM / document for the same. And, what is the workaround or alternative to QAAWS, since re-mapping is required for the existing dashboards as well.
Best Regards,
Sameer

Hi Shwetha,
Thanks for the needed details.
I have gone through the SCN note 1970047 which talks about user id / pass should be hardcoded within your dashboard for QAAWS. However, I am still getting an error "Cannot Access External Data: Failed while trying to log on user Sameer. RFC error: Number:000 (USER_OR_PASSWORD_INCORRECT)" EVEN if I provide my enterprise credentials and click on preview. The same credentials works for me on BI Launchpad (same web server URL).
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Best Regards,
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Re: BICCannot Access External Data - Error

Dear All,
I am developing xcelsius dashboards (ver 2008 SP3 ) using SAP Netweaver connection to populate the data directly from a SAP BEx query.
While refreshing the query in SAP portal with parameters, I am getting the following error.
Please guide me to resolve this error.
Error:
Cannot Access External Data
The BICS Remote Web Service could not process your request. Open a CSN message on component BW-BEX-ET-ER and attach the technical details of the error from the following link: http://bidev:50600/bicsremotedebug?geterrorticket=NEO-1279082559784
Thanks
Soma

Hi,
Is your problem resolved ??
we are also getting same error with SAP BW NW Connection
please reply as we have go live this friday
thanks
khyati

PDF Export - Cannot Access External Data

I've exported a simple live office enabled dashboard to PDF and stored this locally on my pc. When I open the file and change a dropdown value (which forces a refresh of the LiveOffice content), I get the following message before I get any BOBJ login screen:
To access external data this file must be trusted. For a PDF file, in Adobe Reader, click Edit > Preferences > Security (Enhanced)...
Almost helpful, doesn't tell me what to do when I get there, however, I've added the File, the Folder Path, and the Host to the Privileged Locations box, but I still get the error message. What else should I be doing?
Exporting the same dashboard to PowerPoint file stored locally, and adding POWERPNT.EXE to the Flash Security settings, I can successfully login and refresh the dashboard.
Thanks
Charles
System: BOBJ XI 3.1 SP2 FP5 and Xcelsius 2008 SP3 FP1, Adobe Reader 9.3.1

This is because of the Flash Cross Domain policy, make sure you have the file in the root of your BusinessObjects server. Here are some useful links http://tinyurl.com/6j7osn | http://tinyurl.com/2dfdov6

Dashboard with QaaWS - cannot access external data

Hi all,
I built a dashboard with 3 qaaws, all based on one universe which is base on one bw-query.
All works fine for the group: Administrators.
If I take the Users out of the Adminstrators group, i get the message that the external data cannot be accessed. No Error # or so is displayed.
Even if I grant the usergroup Full Control on the QaaWS, the Universe, the Connection and the Dashboard itself, it does not work.
We use BO 4.0 SP01 FP11.
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Thanks a lot in advance!
Regards Karin

Sergey,
Considering you have sufficient rights, use fiddler tool to ensure as to why you are getting the error.
If it is not a rights issue then you need to check if you have crossdomain file deployed.
For using fiddler:
Go to fiddler2.com
Get Fiddler downloaded and installed
Run Fiddler
Launch your dashboard
In Fiddler, on left hand side panel you should see HTTP traffic happened between you server and the dashboard.
Go through captured HTTP traffic to find where exactly we are facing the issue.
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Dashboard with Webi Report link - Cannot access external data

Dear Gurus,
I've a dashboard with access to WEBI report for Language setting.
All works fine for the group: Administrators.
If I take the Users out of the Adminstrators group and assign them normal power user group, I get the message that the external data cannot be accessed. No Error # or so is displayed.
Even if I grant the usergroup Full Control / Power User on the
Universe,
the Connection
Dashboard itself,
WEBI Application
Webservices
Still it does not work.
As far as I can see is, that it can't be a Network (Firewall)-Problem, because it works for the memebers of the Adminstration groups - What else can it be?
I've attached the screen shot for your reference
Cannot find service name=WS_Lang_Pref or you do not have the rights to view this service.

Hi Guys,
This error is fixed by maintaining the security profile for
"Web Service Query"
Regards,
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Error : Cannot Access external data , XLS : 000009

Hi Everyone,
There is an error am getting, while connecting to Qaaws, the screen shot is attached.
I have changed the time zone in CMC but, it still prevails.
Its urgent, quick solution would be helpful.
Thanks in advance,
Sara

Hi Yuvraj,
Thanks for your prompt reply. Below are the details.
BI 4.0 , SP 2
Xcelsius 6.0.2.0
Excel 2007
No Am not getting similar error while connecting to Rich Client, but refreshing there throws some error, so dint go for Web service connection .
Live office isnt installed here, so I haven't tried it out.
But IDT works fine.
Yes got the error while previewing it, and no there is no data in excel spreadsheet.
There is no error after pasting the Qaaws URL.
Thanks,
Sara

Cannot Access XML Data : Error # 2032

Hi All,
I am getting the above error when I am passing the URL parameters ( 4 of them) to child swf which receives them and based on it , it will access 6 other XMLs.
When I use flash parameters the child swf shows the error message, while if I do it without parameters the child swf is able to access the XMLs.
Please suggest????
PS: I have uploaded all the dev files( parent and child SWF) , 6 XMLs at the same sharepoint location.
Edited by: NamitJain on Dec 21, 2011 12:12 PM

Hi,
What Flash Variable format you are using? I hope it is XML, could you please confirm it?
Regards,
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My MacBook Pro is not recognizing my external hard drive. The hard drive is listed in disk utilities but an icon does not pop up and I cannot access the data. Is there any way to resolve this?

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Error: 12705 Cannot access NLS data

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I tried to change NLS_LANG param in registry & skipped NLS settings bit it did not helped.
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923110 wrote:
The previous locale was set to Russia
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But I suspect something else is going on here. You could try changing Windows OS back to Russian locale and do:
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sqlplus / as sysdba
Fortunately, there are many people who are able to install successfully by simply adhering to the steps in this GuideAs indicated above, with Oracle at the very minimum you need to read and follow the Installation guide for the product.
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ORA-12705: Cannot access NLS data files or invalid environment specified

Hi,
I am using Oracle 10g Express, ojdbc14.jar , apache tomcat 5 server on Linux (Fedora 6).
In CustDisp.JSP I have following code:
<%
try {
Class.forName ("oracle.jdbc.driver.OracleDriver").newInstance();
out.println("JDBC driver loaded. ");
catch (ClassNotFoundException e) {
%>
error : 
<%=e.toString() %>
<%
String sql = "SELECT custid, fname, lname FROM customers";
try {
Connection con = DriverManager.getConnection("jdbc:oracle:thin:@localhost:1521:XE","myid", "mypassword");
out.println("Connection made. ");
Statement s = con.createStatement();
ResultSet rs = s.executeQuery(sql);
%>
When Itry to access http://localhost:8080/jsps/CustDisp.jsp,I get following error:
java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1 ORA-12705: Cannot access NLS data files or invalid environment specified.
When I display enviorenment parameters in this JSP, I get follwing:
JDBC driver loaded.
Oracle Home = /usr/lib/oracle/xe/app/oracle/product/10.2.0/server
Language = en_US.UTF8
NLS Language = AMERICAN_AMERICA.AL32UTF8
Path = /usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin
Class Path = /usr/lib/jvm/java/lib/tools.jar:/usr/share/tomcat5/bin/bootstrap.jar:/usr/share/tomcat5/bin/commons-logging-api.jar:/usr/share/java/mx4j/mx4j-impl.jar:/usr/share/java/mx4j/mx4j-jmx.jar
Charset = null
Home = /usr/share/tomcat5
Log Name = tomcat
LD LIB PATH = /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/lib:/usr/lib/oracle/xe/app/oracle/product/10.2.0/server/nls/data/ojdbc14.jar:
Locale = en_US
nls data directory : /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/nls/data
I have checked permissions for nls data folder, they are :
Owner: Oracle
Folder Access: Create and delete files
Group: Dba
Folder Access: Access files
Others
Folder Access: Access files
Execute: Allow executing file as program.
I have written a java program and used same drivers,customers table and connection i.e
Class.forName ("oracle.jdbc.driver.OracleDriver").newInstance();
String sql = "SELECT custid, fname, lname FROM customers";
Connection con = DriverManager.getConnection("jdbc:oracle:thin:@localhost:1521:XE","myid", "mypassword");
it works fine and displays customers.
Only when I try to access my CustDisp.JSP, I get
java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1 ORA-12705: Cannot access NLS data files or invalid environment specified. Error.
Can some one please help me sorting out this problem?
Thanks in advance.
AQK

Hi,
Relevant code for CustDisp.JSP is given below:
<%@ page session="false" %>
<%@ page import="java.io.*" %>
<%@ page import="java.util.*" %>
<%@ page import="java.sql.*" %>
<%@ page import="oracle.jdbc.*" %>
<%
try {
Class.forName ("oracle.jdbc.driver.OracleDriver").newInstance();
out.println("JDBC driver loaded. ");
catch (ClassNotFoundException e) {
%>
error :
<%=e.toString() %>
<%
String sql = "SELECT custid, fname, lname FROM customers";
try {
Connection con = DriverManager.getConnection("jdbc:oracle:thin:@localhost:1521:XE","myid", "mypassword");
out.println("Connection made. ");
Statement s = con.createStatement();
ResultSet rs = s.executeQuery(sql);
%>
Permissions for nls data folder
/usr/lib/oracle/xe/app/oracle/product/10.2.0/server/nls/data/
are :
Owner: Oracle
Folder Access: Create and delete files
Group: tomcat
Folder Access: Access files
Others
Folder Access: Access files
Execute: Allow executing file as program.
In CustDisp.JSP I have following code which accesses ojdbc14.jar
// Check access to the nls data files.
cfile = "";
try{
File myfile = new File("/usr/lib/oracle/xe/app/oracle/product/10.2.0/server/nls/data/ojdbc14.jar");
if (myfile.exists() == true){
cfile="ojdbc14.jar exists in the data directory. Its length is "+ myfile.length()+" It can be read =" myfile.canRead() " , can be written = " + myfile.canWrite();
}else{
cfile="ojdbc14.jar does not exist.";
catch (Exception er){
%>
error in reading file: 
<%=er.toString() %>
<%
This code gives following output:
File ojdbc14.jar exists in the data directory. Its length is 1536979 It can be read =true , can be written = false
Every things seems to be OK but when I try to access http://localhost:8080/jsps/CustDisp.jsp, Iget:
Sql Error:
java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1 ORA-12705: Cannot access NLS data files or invalid environment specified
Best regards.
AQK

SRS Browser Role Cannot Access Shared Data Sources

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Hi Janetb,
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Katherine Xiong
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