Cannot access external data , Failed to get the document information.

Hi All,
In my dashboard there are live office connections which has optional prompts defined in SAP BI. I have bound the cells to these prompts in live office object properties.
There are no errors while refreshing the LO connections from excel sheet.
But when i run that dashboard and give BLANK value for that prompt then it throws the error :
Cannot access external data , Failed to get the document information. (LO 26315).
Reply highly appreciated.
Thanks & Regards,
DJ

Hi Hardik,
I am building a similar solution as yours connecting webi reports to Bex queries and reading the webi data through live office into the dashboards. I am using almost similar versions as yours - BW 7.1 SP5, BO 4.1 SP4, Dashboards and Live Office SP4 versions. I am facing issues setting up the live office connections itself. I create the Live office connections within an excel and when I try to import this excel spreadsheet into my dashboard designer, it runs forever and crashes.
Could you please list out the steps you performed to get the Dashboard to preview live office data? Do you have OLAP connections for BW cubes and created WebI reports using these connections or You created a Universe on top of the Bex Queries?
It would be great if you could share the steps performed.
With respect to your issue, check if the report engine service is running. Do you have any error message details apart from this error?
Thanks.
Regards,
Rohini.

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