Cannot access files on Android phone

Hello! I just setup a WD My Cloud 3TB and copied some pictures to a private share.  When using WD My Cloud app on my android phone, these pictures are getting listed; however, when I try to launch/open any picture, I get the message "cannot access file." Also, on WD Photos app, I get the message "No photos found." On my Windows 8 PC, using WD My Cloud, I can see and open pictures. No problem here. The problem seems to be only through remotely. I'm puzzled why I'm presented the list of pictures but when I try to open I'm not allowed to. Thanks for your attention!Ravi.

denisdyer wrote:
Hi,I hope you can help, I'm having exactly the sam eissue. I bought the my cloud yesterday have uploaded about 1TB of photos and video and i can access everything no problem except the photos. When I try and open any of the photos form my samsung galaxy S5 I get the spinning circle and then it says the photo cannot be accessed, do I just have to wait? Any assitance would be appreciatedWhich Android app are you using that generates the error? The WD Photos or the WD My Cloud app? May want to unsintall the app and reinstall it. Sometimes that can fix strange app behavior.

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