Cannot access itune store through ipad air. The message says "cannot open itune store".

Cannot access itune store through ipad air. The message says "cannot open itune store".

Cannot connect to iTune Store
(a) Sign out and sign in again (Settings>iTunes and App Store>Apple ID)
(b) Check Time Zone and set to automatic (Setting>General>Date and Time)

Similar Messages

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    Purchased a movie from itunes and it can't download.  Says it cannot download at this time.  Tried just a song and got the same message. Tried on another ipad and got the same message.  Apps download from the app store without any problem.

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • HT3209 cannot play rented movies on ipad - get error message saying "cannot Play"

    has anyone recieved the message 'cannot Play" when attempting to play a movie that you have rented?

    I am experiencing the same issue. I have updated iTunes to the very latest version, with the same problems.

  • HT5610 I am having trouble authorizing my computer to allow me to access songs I have purchased through itunes on my iPad.  The directions say to select the "authorize computer" in the menu but i don't see that anywhere in the iTunes menu.  Any ideas?

    I am having trouble authorizing my computer to allow me to access songs I have purchased through itunes from my ipad.  The directions say to select "authorize this computer" from the menu in itunes but I cannot find that anywhere.  Either I'm not finding the correct menu or it's somewhere else. Any ideas?  Thank you in advance!

    If you're using iTunes 11 click on the box icon in the top-left corner to see the " Show Menu Bar "  
    and from the Menu Bar select Store...
    From the Store menu, choose Authorize This Computer.
    See this Discussion...
    https://discussions.apple.com/thread/4631735?tstart=0

  • My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly.

    My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
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    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
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  • TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    Hello Ducati848,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Best of luck,
    Mario

  • I cannot access Facebook on my iPad since the last upgrade

    I cannot access Facebook on my iPad since the last upgrade - I have turned the iPad off, recharged it and still brings up an old page every time.

    Private Browsing can be found in the lower left hand side in Safari. It just says "Private". I'm not sure what to tell you about the mail issue. You might
    Try a Restart. 
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
     Resetting your settings
    You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
    Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple. 
    Here is a link to their contacts with most of the information below. 
    http://www.apple.com/contact/

  • TS1424 i cannot play my videos or shows on itunes any more. i get the message saying "windows can check online for a solution to the problem" " i tunes has stopped working"

    i cannot play my videos or shows on itunes any more. i get the message saying "windows can check online for a solution to the problem" " i tunes has stopped working"

    Hi marymike,
    The crash signature is simalr to that mentioned in the thread: https://forums.adobe.com/thread/644139
    Please try the suggested steps mentioned and check.
    Regards,
    Rave

  • I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any

    I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any tips on how to solve this problem?

    If doesn't work try use the instructions below BUT in BOTH folders, first in SourceList and after in the Media.
    Start>Run put regedit and press Ok.
    1. Go to the key: HKEY_CLASSES_ROOT\Installer\Products\9B00314CD581E574FBCE93FE37F2911B\SourceLis t\Media
    2. Right click in Media folder, select Permissions from the menu.
    3. You will see that is no user, on the "Permissions for..." dialog box which appears next, press the "Add.." button and add in the "All"
    4. Back on the first "Permissions for..." dialog box, click on each account in the top-list and make sure each has the "Full Control = Allow" and "Read = Allow" permissions
    5. Click the "Advanced" button and the "Advanced Security Settings" dialog box appears
    6. On the "Permissions tab" enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press the "Apply" button
    7. On the "Owner" tab, highlight the "Administrators" name in the lower listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press the "Apply Button"

  • HT1766 I can not open my ipad mini, a message says " cannot back up. This ipad can not back up to icloud without a verified email address. later , settings but neither of the two when clicked can't be opened.pls advise on what to do?

    I can not open my ipad mini, a message says " cannot back up. This ipad can not back up to icloud without a verified email address. later , settings but neither of the two when clicked can't be opened.pls advise on what to do?

    Have you tried a soft-reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • I have a i phone 5 that we are getting a message not enough storage this Iphone cannot be backed up beacause there is not enough Icloud storage available.  But we cannot go to settings or close out the message . i cannot power off the phone or anthing

    i have a i phone 5 that we are getting a message not enough storage this Iphone cannot be backed up beacause there is not enough Icloud storage available.  But we cannot go to settings or close out the message . i cannot power off the phone or anthing. How do i clear this off the phone.

    First, press and hold the home and power buttons until the Apple icon appears.
    The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available on the device.  Farther down the list is the available storage on iCloud.
    Also check:
    Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud as well.  Tap Show All Apps to get the complete list of apps and MB used for backup storage.
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    Also see:  http://support.apple.com/kb/ht4847`

  • I cannot access my notes on iPad air

    I cannot access my notes on iPad air

    Yes.  You need to sync to a computer with iTunes.  Read Chapters 1, 2, and 3.

  • I'm trying to download an app on the "new i pad" from the app store, but I get a message saying "cannot connect to the i tunes store.  My wireless network is up and running.  What gives?

    I'm trying to download an app from app store but get a message saying cannot connect to i tunes store--my wireless network  is working.  What gives?

    This issue is cropping up everywhere on the iPad site, leading me to believe that it is an iTunes server glitch. I am able to connect without issue in the northeast U.S.
    You can try this ....
    Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Sign in and try again.

  • I am trying to install the newest version of Itunes and it fails with the message "Program cannot start MSVCR80.dll is missing from your computer. Try reinstalling program to fix this program.I have tried reinstalling several times but get same results

    I am trying to install the newest version of Itunes and each time I repeatedly get the message "Program cannot start MSVCR80.dll is missing from your computer Try reinstalling to fix this problem". I have tried reinstalling several times and I get the same message . Any ideas? I am most appreciative. I am using Windows 7.

    Hi 49balf,
    Thanks for visiting Apple Support Communities.
    I recommend removing and reinstalling iTunes using these steps:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    You can find the article with these steps and more information here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Best,
    Jeremy

  • I cannot play a song I purchased. The message says the computer is not authorized. I deauthorized and reauthorized it and it still will not work. Should i delete the song and download it again?

    The message says the computer is not authorized. I deauthorized and reauthorized it and it still will not work. Should i delete the song and download it again?

    Should i delete the song and download it again?
    Yes ... if just one song on an album is doing that, it usually means you've got a damaged file on your hands.

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