Cannot access iTunes store for application updates
Could not purchase "". A secure network connection could not be established.
Check that your computer's date and time are correct and try again.
I get the same alert on my desktop and my iPhone.
Internet is working fine. No recent changes to network.
OK. Why do my problems always get solved by themselves right after I post a question.
Similar Messages
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Canot access itunes store from apple tv. keep getting stuck on top picks screen. Cannot pick a top pick. have rebooted and that is not it.
Hulu and Netflix work fine.Welcome to the Apple Community.
Try logging out of the iTunes Store then logging back in again. -
Cannot access iTunes store for over 2 weeks.
Ok, admittedly I haven't been continually trying to connect to the store during the 2 week period -- I just happened to try again today and saw that I got the same error as before. However, the error itself lays little blame on my end when it produces this message:
"We could not complete your iTunes Store request. The host is down. There was an error in the iTunes Store. Please try again later."
Quite a nebulous message -- no error # or mention of any kind is given that indicates an error on my end.
I believe this corresponded with my upgrade to 7.1.1, but I would be wrong. Searching the rest of the forum yielded no relevant topics.
All other internet activity works just fine and it is only the iTunes Store that is giving me any sort of problem at all.
Thanks for any help you are able to provide.Thanks for your post.
An update with my situation -- I am now able to access the iTunes Store.
The culprit was a program called Little Snitch. With it, you can selectively deny or allow outbound internet traffic from applications (outbound traffic from certain applications surreptitiously exchange private user information). An option for denying outbound traffic with Little Snitch is "Deny until quit." I rarely use the iTunes Store and I don't think I've either reset my computer or quit iTunes since the last time I got that error 2 weeks ago and forgot about having chose to deny its outbound traffic when using iTunes (the outbound traffic occurred when I wasn't even trying to access the store directly, rather it was exchanging information with the store in the background, when I was just listening to music).
Little Snitch informs me where the information is attempting to be sent and on which port it is using to convey that information. Several different servers are contacted (phobos.apple.com, akamaitechnologies.com, and omniture.112.2o7.net), but all of the exchanges took place on port 80 (http). So if you are able to exchange information on your web browser, there's no reason that you shouldn't be able to exchange information using iTunes, unless there are measures in place on your end that only allow the exchange of traffic on port 80 using specific applications.
Is there something else intercepting traffic between your computer and the servers the iTunes store uses that may be causing the problem for you?
Hope some if this information was helpful. -
Cannot connect to itunes store for application updates
I have a iphone 4s that will not download app updates. When attempting to do so it shows a different apple id (probably the one i created first) and a different one is shown in my settings. Could this be the problem?
im facing the same problem. can any kind soul pls advise..
now i can only delete the app and reinstalas that is the only way to obtain the updated version app. -
I cannot access iTunes store from my laptop. I could for years but suddenly - no.
Have removed all recently installed software. Have uninstalled and re-installed both my anti-virus software and iTunes.
Have allowed pop-ups.
Have flushed the DNS. Nothing.
Still can't access the store. Please help!Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I have not been able to access itunes store for over a week now. I keep getting error -1202. I have updated to latest version of itunes but problem still exists. Any tips?
See this one
https://discussions.apple.com/thread/3742260?start=0&tstart=0 -
Cannot access itunes store on ipod nor wifi and can't restore
so i cannot access itunes store on my ipod. plus neither wifi yet my ipod shows wifi signals??????? so what should i do. and i cannot restore my ipod for some reason pleaaaaaaaaaasssssssssssseeeeeeeeeeeeeee HELP ME??
Thank you...problem solved! Yes I was using the same name. The issue was really for me with downloading the updates for iPhone apps. I deauthorized all, and now am able to download the updates. And play purchased music. So I know I'm good with this machine, and with the others ones when they come up I'll authorize them. Thanks again.
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I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?
i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH! -
I cannot access itunes store from PC but can from iPad?
Does anyone have any ideas?
Since upgrading PC to v 11.1.2.31, (and perhaps phone/iPad to ios 7.0.3??), although I can access iTunes I cannot access iTunes Store via my PC to sign in. I keep getting the message to the effect "iTunes Store is busy. Please try later". I can sign in ok on my IPad and iPhone without difficulty.
I have followed all the Apple Support advice, I think. So far I have reinstalled the software, have checked the Firewall is not blocking iTunes, have rebooted the router several times (in all other respects the Internet is behaving normally), I have cleared the Local and Roaming cache etc.
Thanks,Brian recently posted instructions for a fix from Bsecure, Mom. See the following topic:
bsecure has issued a fix for itunes 10.5 conflict -
Cannot Access iTunes Store on Apple TV2 after purchase
Hello,
I cannot access iTunes Store on apple TV2. I purchased a movie, but when i got to watch it after it shows up as "Rented" it just sits at the screen "Accessing iTunes Store". Never times, out or produces error message. Internet is working fine, my account is fine.
If i launch an iTunes Store Trailer, it plays fine. Just my rented material does not play. Also, my Netflix account does the same thing from Apple TV2. While accessing Netflix on my laptop there is no problem. ***!Having exactly the same problem. I have completed a reset, rebooted all my equipment and completed a software update, but after I have purchased 2 movies, and have them appear as "rented", I cannot get them to load without waiting a hour. Then, if I leave the movie, I have the same problem all over again. I also cannot access the iTunes store.
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Cannot access itunes store? network connection?
Out of nowhere I cannot access itunes store due to error message "itunes could not connect to itunes store. The network connection timed out."
New ipod touch has been recently added for a total of 2 devices. Itunes store has worked perfectly last three days. Help!
Message was edited by: eornom4HI EVERYONE!!!
I have a new Nano, and for the past few days I have no been able to connect to the iTunes sztore. The message on the screen says I have to check my network connections and try again. Last successful sign in was 18th Dec.
Any help or tips much appreciated
Thanks -
Cannot access iTunes Store from iPhone 4. Message says 'Your iTunes password was incorrect. Please try again'. I have tried resetting the password on my macbook. What should I do?
I'm having the same problem as well. I use keychain access often to remind me of my passwords and was happy (initially) to see one for "iphone backup". When I entered it I got the same error message:
"The password you entered to unlock your iPhone backup file was incorrect. Please try again."
Really frustrating.
I searched many ways online, finally I tried "iPhone Backup Unlocker" to help me unlock encrypted backup password efficiently! -
IOS6: Iphone 4, cannot access iTunes store from Passbook or App Store.
Iphone 4 on Verizon, just updated to iOS6. Attempting to use Passbook and Apps store. gets an error message, Cannot access iTunes Store."
Have tried the set the date one year in the future trick, reset network trick, checking privacy and location trick. nothing.
I can get to the iTunes store through iTunes app. Totally at a loss on where to go next.Iphone 4 on Verizon, just updated to iOS6. Attempting to use Passbook and Apps store. gets an error message, Cannot access iTunes Store."
Have tried the set the date one year in the future trick, reset network trick, checking privacy and location trick. nothing.
I can get to the iTunes store through iTunes app. Totally at a loss on where to go next. -
I cannot access iTunes store from iTunes. Help?
I have Windows Vista.
All software updates are current.
I cannot access iTunes store
The PING side bar does not even appear.
I have uninstalled/reinstalled iTunes 3 times.
I cannot update to iOS5 on iPad
I cannot update to iOS5 on iPhone
Please help...You just make a purchase and it will deduct it.
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Why when I connect to iTunes store for app updates it will not cone t keep getting error messagr
Why when I connect to iTunes store for app updates it will not cone t keep getting error messagr
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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