Cannot access Music store

I can sign in and see my balance but cannot access store to redeem new iTunes music card. Is the site down? My Internet works fine.

Hankr,
This would be a good place to start with troubleshooting your issue:
http://docs.info.apple.com/article.html?artnum=304084
This is an issue that is linked to the above article:
http://docs.info.apple.com/article.html?artnum=93434

Similar Messages

Cannot access music store - error message 404

ok- i guess i'm looking for an explanation more than a solution. while trying to download a song (as usual) this morning i received an error message for the first time ever. "cannot access music store. please try again later. 404" ... for 2 hours i searched the net for a solution, checked my firewall, even joined this forum. right before posting this message again, i tried to download the song so i'd be able to explain the error message in this posting. but itunes decided to work.
my question-- does itunes sometimes time out because of heavy traffic? will this problem lessen if i upgrade to a newer version? (btw- how do i do that? i checked off "dont remind me again" when the pesky reminder would pop up... now i want to upgrade.)

Hi - I have the same problem. With the additional wrinkle that I can't close iTunes when it can't connect to the Music store. I have to use Task Manager to kill it. I am totally fed up with Apple for their lack of support on this. However, I have had one thought though: I notice that iTunes registers itself with Windows Firewall as an exceptional program that is allowed to receive incoming network connections. I don't object to that - but the thing is I am using a network modem which has its own built-in firewall. If iTunes has to be able to receive incoming network connections, don't I have to configure the network modem's firewall to treat it as an exception too? I have just done a search for "iTunes Firewall" in Google and it came up with loads of promising looking stuff. I will investigate further.

Downloaded Update, now cannot access Music Store

We've been able to use the s/w without incident. Today, we were prompted to download your update. We did.
Now when we attempt to access the Music Store, we get a popup with the following:
iTunes could not connect to the Music Store.
Make sure your network connection is active and try again.
MY NETWORK CONNECTION IS JUST FINE - IT'S YOUR DOWNLOAD THAT'S THE PROBLEM. IF I UNINSTALL YOUR S/W AND REINSTALL USING THE CD-ROM, WILL WE LOSE THE MUSIC WE HAVE PURCHASED THUS FAR?

If you have any probs with getting into you music store after downloading a new version of itunes you have to configure your personal firewall in Norton. To do this - Open you Norton Internet Security, click on Status & Settings, go down to Personal Firewall and click on Configure...Click on the Programs tab at the top, in Manual Program Control, scroll down until you see itunes, click on the arrow next to it (it might say BLOCK ALL right now)...Change this to PERMIT ALL... and you should be good to go!! good luck all!
~banana

The network connection timed out, cannot access music store

it seems wehatever firewall or antivirus i use has no bearing on what message is coming up!!! i cannot connect to the music store, the messaage says the network connection timed out, make sure your network settings are correct, and your network conection is active, tehn try again. i am on wanadoo livebox, which is hard wired not woreless to my computer, this automatically sets up a network, but i have never had these problems before with itunes 6 but since reinstall its not working!!! someone help for the love of god!!!

Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards.

Cannot access iTunes store on my iMac ver 10.4.11 ?

Hi,
Wondering if anyone could help me as I cannot access the iTunes store to download music. I use to be able to do this o.k. but my daughter was accessing the store some time ago and inadvertently downloaded the newer version of iTunes which affected the computer somehow and now I cannot access the store. My library of music previously downloaded is still there o.k.. Any ideas as to why this is happening or how I could install iTunes again such that I will be able to access the store. My iMac is as follows Ver.10.4.11 2.1 GHz Power PC G5 which does not allow me to install the latest version of iTunes . Any help would be greatly appreciated. Thanks.
Ian.

odd.
the user here had success with iTunes 9.2.1 on his Tiger machine. another example here.
not sure why it don't work for you. are you certain you're on 10.4.11 (just asking ) ? have your firewall running ?
anyhoo, if you can't get it going, you're indeed stuck with having to update to OS X 10.5.x in order to install iTunes 10. You should be able to obtain a Leopard install DVD from Apple - it'll run you about $ 130
good luck !

Cannot access itunes store on ipod nor wifi and can't restore

so i cannot access itunes store on my ipod. plus neither wifi yet my ipod shows wifi signals??????? so what should i do. and i cannot restore my ipod for some reason pleaaaaaaaaaasssssssssssseeeeeeeeeeeeeee HELP ME??

Thank you...problem solved! Yes I was using the same name. The issue was really for me with downloading the updates for iPhone apps. I deauthorized all, and now am able to download the updates. And play purchased music. So I know I'm good with this machine, and with the others ones when they come up I'll authorize them. Thanks again.

Cannot access music purchased with an earlier email ID

I cannot access music purchased with an earlier email that is no longer valid. Do you know how I sync all my e-mail addresses under one ID?

Perhaps iTunes Store Support could help you:
https://expresslane.apple.com/Issues.action
... but the key to success will very likely be to figure out that password. Then you would be able to authorize that account in iTunes.

Cannot synch or d/l new os5 software. Cannot access apple store. I called support and they wouldn't help unless I pay for it. Called apple store and they laughed over the phone

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

I added Gmail to my iTunes store/account. Now I cannot access the Store and after I enter my Apple Id password it tell me I need to verify my Gmail acct, press ok for details. Once I press ok, the screen shows my Gmail address and underneath it states m

I added Gmail to my iTunes store/account. My gmail account is: [email protected] and it shows up on the settings in iTunes, and my account. The problem is I cannot access the store with this ID. A response says: You have not verified your ID, press ok to review instructions to verify your ID.
Reply to this is: An email has been sent to the address below with a link to verify your Apple ID. Make sure to check your email and follow the link to complete the creation of your AppleID.
Beneath my email address:
Your Email has already been validated successfully. Thank you.
Please HELP.
I am using:
Windows XP
Internet Explorer 9
Norton 360
iPhone 4
Google toolbar on my computer.

Hi Michael,
Yes it is now resolved but not after I send iTunes a request for help and explaining the problem. They send a first reply explaining how I needed to verify my account and gave me the link to do that. You and I know that this did not help, so I replied telling them that this was not working and iTunes did the reset for me.
You may want to open a help ticket with iTunes help. That is the only way it works.
Regards,
Gloria J Bisson

HT1527 I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!

I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message. Cannot access app store or do updates.

I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message. Cannot access app store or do updates.

In what way are you receiving this message? It is very common to get an email telling you that your ID has been disabled, and asking you to confirm all your details so the sender can steal your identity online.....

I am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn't help. My apple ID has been confirmed as correct. what can I do next?

Hi all
i am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn’t help. My apple ID has been confirmed as correct. what can I do next?

I am having the same issue! I see several people are having this problem, and I see there is no solution from Apple! Why is it I only see problems on this site and never any solutions?

Error message 502 when trying to access music store

When we try and access music store to use the itunes music card, it will not access the store and displays an error message 502?

See my thread here:
http://discussions.apple.com/thread.jspa?threadID=291593&tstart=0
Looks like the store is down for purchases.

Trying to access Music Store and iTunes shuts down...

I've been trying to open the Music Store for days with no luck. I get an error message "The exception Privileged instruction 0xc0000096 occurred in the application at location 0x1003527a" and when I click "ok" iTunes closes abruptly. Sometimes I don't even get the error message and iTunes just closes during the "Accessing Music Store" screen. This is very frustrating as I have done all the posted fixes from Apple. (disabled Norton, unistalled/reinstalled iTunes 6) It's not my ISP because another computer can access it from my wireless network. This came on suddenly with no apparent changes in my hardware/software configuration.(been working fine for 1 year)
Please Help!
Dell Dimension 5100 Windows XP Pro

hiya!
you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
http://www.ittvis.com/services/techtip.asp?ttid=4040
i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

HELP! Unknown Error (-50) when accessing Music Store

When I try to access Music Store I get the following error message:
"We could not complete your Music Store request. An unknown error occured (-50). There was an error in the music store. Please try again later."
I have had this for several days. I have re-installed the software and the latest version of i-tunes. My firewall is set to permit i-tunes. Can anyone help?

hmmmm. the rules for that are different depending on whether you're trying to get to music or videos.
if it's related to music, see:
iTunes for Windows: Error (-50) or (403) occurs when accessing the iTunes Music Store
... and:
iTunes for Windows: Music Store - Using With Internet Filters or Accelerators
but if it's related to videos, see:
iTunes Music Store: Error (-50) when downloading purchased videos

Cannot access Music store

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