Cannot access my 2 verizon phones on PC for pic download.

I have a 2 year old HP pavilion slimline desktop PC, model # is S5-1224. I upgraded our Verizon phones recently and was told that the USB cord for the charger could also go into the PC to d/l pictures. Cool I thought, but it does not work. I work my way to my USB list and one has a yellow caution triangle with ! mark in it. When checking further, it says "device cannot be accessed, code 10". I did a google on that and found that the USB driver is most likely bad. I've updated it until i'm blue in the face and it still shows the driver as 2006! but the build date is 9-2012!! How can this be.
Anyway, I went to HP and they linked to some "testing site" that said I had 16 "old or antique" drivers and of course wanted $29.95 to "fix" the problem. Can't believe that HP does not offer driver updates but out-sources them for money. Anyway, when I pull the usb cord, the yellow triangle goes away. I plug in my wifes 2 day old phone, yellow sign comes back! Getting very sick of this problem. All I want to do is d/l my pictures from my camera to my pc. Does anyone know of a fix that does not cost $29.95? Just don't have it right now.
Thanks.
Mark in Phoenix
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Well, I had the night to sleep on this mess. Came to some conclusions at 4:30 this morning.
1. HP customer service sucks! They pay the poor people in India a few dollars an hour with no benefits to start the "claim".
2. They just don't care! Plain and simple.
3. Yes, It was my fault for buying this thing with only a 1 year warrantee. But I was fresh out of the hospital from having open heart surgery and needed something to use for our billpay. We've had HP's for years, as has most of my family. That will change for me next time I spend the money we don't have on another computer.
4. Now, my two new Verizon phones cannot transfer pictures like they are supposed to because HP admits they have a driver problem that prevents this from happening. Thankfully, my wifes phone has a slot for a mini SD card so she can save them to that. Un-fortunately, my phone does NOT have a flash drive so I'm stuck emailing them to myself and sucking up data on my Verizon plan, which by the way, knows how to take care of their customers. I will sing the praises of Caroline, Pat and Kevins for finally getting my plan upgraded. They tried for 3 days but it kept getting kicked out at the last step. Come to find out that my wife’s cell phone was still her old Alltel. Once we upgraded her phone, (99cents,) bingo bango, we had unlimited calls, unlimited text and 250 megs of data, for the SAME monthly rate and they gave me $10 a month off for a year for being a loyal and PATIENT customer. HP Needs to hire those 3 and have them teach classes on how to treat customers. AND they were NOT in India or Pakistan and they all spoke UNDERSTANDABLE English!!!
 (Not sure what the data is used for but will find out today). They went sooooo far out of their way to help me, I will be indebted to them for ever and suggest Verizon to anyone who asks who my carrier is.
5. Please refer back to number 1.
6. Please refer back to number 5 and number 1.  
7. HP tech support has all of US by the n*ts and knows it. Lets see, 49.99 plus 14.99 a month for a year equals $229.87 for ONE STINKING year of "service". Crap! I only paid $449 for the whole computer! If this POS lasts 2 more years, I can afford to go buy a DELL. Had one of them long ago and it lasted trouble free for 7  years before the HD finally died.
8. Am I P/O'd, yea, for sure! If anyone asks me what computer i recommend, HP for sure will NOT come up in the conversation. (please refer to #1 and #5 and #6.
9. But thanks again for the link, only problem was it kept sending me around in circles ending me at a page to order 4 new recovery disks! Which the HP rep was at least honest enough to tell me that was NOT what I needed.
10. Lesson learned...the hard way and a hint, HP does NOT stand for "Happy Person". It actually stands for "Higher Profits".
Mark J. Phoenix Arizona.

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