Cannot access my Apple ID

My iPhone won't let me sign into my iTunes account, and my iTunes on my laptop wont either.
I have successfully changed my password in the last hour, and it still wont let me sign in.
It keeps saying "Cannot connect to iTunes Store" on the iPhone and on iTunes it says "We could not complete your iTunes Store request, an unknown error occured (-50)"
Could someone help me with this problem please.

There are problems affecting some users with accessing the store : http://www.apple.com/support/systemstatus/

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