Cannot Access my Email - sub-account only

For 24 hours I have been unable to access my sub account email from the web, my computer client or my smartphone. However, I continue to receive my primary account email. I have been told it is a widespread problem but I don't see widespread comments here. The message when I attempt login is: "The information you entered does not match the information we have on file." There is no doubt that I have the correct username and password. I have used this account for over 10 years. I checked in my MyVerizon Primary account settings and my sub account is still listed. I called Support and they told me it would be worked on 'soon'.Anyone else have this experience and any solution identified?

All my email accounts (Outlook on PCs, Apple Mail and Outlook for MAC) time out when I try to get email. My Verizon Yahoo on line (I think you call that a primary account) does work, but none of the local accounts can connect. After support checked my email settings three times and found them to be correct, they said their server was undergoing "scheduled maintenance". This actually happens to me every once in a while and I go through the same **bleep** with verizon. Personally I think their server needs more capacity. I too am surprised that there are not more complaints on here. This HAS to be a universal problem.

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Cannot Access Yahoo Email Sub Account

This has been going on since 11/21/14 and Verizon tech people have not been able to resolve for me. They keep telling me an issue with the yahoo portal. This is such a dissapointment. You conduct your business alot these days on your phone through email. How good is it if its not working. This is occurring on a sub-account only. We are told this is affecting over 5,500 Verizon customers. Why isn't this resolved yet?? We use to be able to get our emails on our Smart phone and now are unable to,cant access emails on Ipod either. I call Verizon every few weeks to see if there's been a resolution and I'm told in two weeks, call again, give us another week. Very dissapointed customer....

Hi yvette,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Cannot verify an email sub account

Please help.
I had an email sub account last year which was verified without any problems. Unfortunately I deleted that sub account by mistake this year.
The sub account I'm after is waiting to be verified in my primary account but I cannot receive the verification email. I used to get 553 error but having just got a new laptop I thought I'd try verification again but can't get the verification email and no 553 messages.
I called BT and get told it's impossible for me to get an email address I originally had back again.
Can you help please?
Thank you.

allsortz wrote:
Thanks for replying keith.
I deleted the account in January I think so it is now over 3 months.
Hi.
Indication is that the sub acconut time limit for re-use is now 110 days. It used to be 90 days, but that appears to have altered.
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Cannot verify an email sub account

Even thought I can send an email to a new sub email account when I try and verify that account so I can send email via that account the verify email from BT does not arrive. As there is no telephone based help for this problem, where do I go to get it solved? And yes I have ensured the email address is correct as it is the same as the one I can send emails to with no problem.

dereklthomas wrote:
Even thought I can send an email to a new sub email account when I try and verify that account so I can send email via that account the verify email from BT does not arrive. As there is no telephone based help for this problem, where do I go to get it solved? And yes I have ensured the email address is correct as it is the same as the one I can send emails to with no problem.
Hi. Welcome to the forums.
May I ask why you are verifying a sub account ? Are you trying to setup access via the primary account in order to send emails "from" the sub account without logging into the sub account ?
Are you verifying the sub account against the primary, or some other account ?
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I cannot access my email account

I cannot access my email account
It asks for my password when I put it in doesn't accept it
How do I find what my password is

This has to be resolved by your mail service provider. Call them and have them tell you how to create a new password and save it.

Since the update to iOS 7.0.2 I have only access to my email when there is a new massage. As as massages have been read my name turns light gray and I cannot access my email anymore.

Since the update to iOS 7.0.2 I have only access to my email when there is a new massage. As as massages have been read my name turns light gray and I cannot access my email anymore. I have 2 other email addresses and they work properly.

I am in the same predicament...any resolve? Other than possibly taking it into the shop?

HT4137 I was able to restore all my info onto a new iPhone, except I cannot access my emails. They are listed in new phone, but a note comes up saying "Cannot get mail. The connection to the server failed" Any ideas?

I cannot access my emails accounts after backing up and restoring my info onto a new iPhone. Any ideas?

Hi kristafromne!
I have an article here that I believe will help you with this issue. This article is about troubleshooting email accounts on your iPhone and can be found here:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Verizon email sub account storage

How do I increase the storage size for a email sub account?

Verizon sub accounts only get 250 MB of email storage. There is no way to change that limit.
If you need more space, you might consider downloading your mail to a client (Outlook Express, Thunderbird, Mac Mail, etc.) instead of keeping it on Verizon's servers. That way you are only limited by the amount of space on your pc. The downside of this is that your email is only stored on the one computer.
I believe portalling with Yahoo bumps the limit up for subs, but there are limitations there as well. It seems Yahoo isn't available for customers in areas that are moving to Frontier.
An alternate "solution" is to get a free address somewhere else. (Gmail, for example, offers over 7 gigs of space.) You can either use the free address as your email address, or simply forward all of your verizon.net mail to it and set up your @verizon.net address as a reply address within that account. With some domains, you can even set up your verizon.net account as a pop3 account, and use them in a fashion similar to OE, but have your content available on the web.
Hopefully this information is helpful to you.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Can't set up new email sub-account

I would like to be able to set up a new email sub-account. I've logged into my top level BT Yahoo email account OK and selected Account Info under the gear wheel, and get a verify password dialogue (all as advised on the relevant help page). I enter the correct password and then get a CAPTCHA dialogue consisting of moving text waving up and down behind other moving random text (NOT mentioned in the help pages!). I enter the appropriate text and press 'Continue'...and nothing happens. It should go through to dialogues allowing me to manage my sub-accounts, but it doesn't.
Am I doing something wrong? I have tried clearing the browser cache and repeated the process about four times with always the same result.
Any help much appreciated. The Indian call centre were not able to help.
Solved!
Go to Solution.

The BT account holder should have access to MYBT (or whatever you want to call it) by means of a username and password, not an email address. Once in the account, all forms of administration can then be carried out including setting an email address for correspondence, access to BTFON etc. Further email addresses could also be set up for users under the account management.
Ahhhhhhhhhh Licquorice, that is how us poor minions without a raft of letters behind our names would do it, I think simple logic is the word.
However, as in many walks of life today there are those with supposed qualifications and exerience who, in developing systems etc, appear to want to stamp a bit of their selves in whatever they do, by showing how they can deal with and produce complex systems......................................... when a simple one would suffice.
A simple analogy.
Remember the Americans spending millions of dollars and wasting thousnds of man hours developing a biro that would write in zero gravity......................... the Russians decided a pencil was best.

Email sub account issue

I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats

Olegliber wrote:
I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats
Hi. Welcome to the forums.
That issue seems to affect some people and not others, I have personally not had this particular issue in general.
Recommended things to do are to make sure that no other device is polling for emails at the same time, e.g. tablets/smartphones, change the password (it shouldn't need it).
However if you've just added the email address, I've known for pop3 access via a mail client to take a few hours (even days) to kick into life. So it might be a case of trying every few hours to see if it then works.
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I changed my aol password on my desktop and now cannot access my emails through my iphone.

I changed my aol password on my desktop and now cannot access my emails through my iphone. I tried changing the password on my phone but it still says user name or password for aol is incorrect. I have also deleted the account and added back and it still saids the same thing. I would really appreciate any help on this.

You are referring to your iTunes/app store account? You will need to sign out of your old account on your iPhone and sign in with the new one.

I cannot access my email that my verification answers were sent to

Hi, I have tried to contact apple many times. I have got them to send me an email to my emails but I have not used my email and will not allow me to go into my account. As I cannot access this email account I cannot get my information to change my verification questions and answers. Thank you

How did you contact Support ? If you don't have access to your rescue email account then Support in your country should be able to reset the questions for you - contact is normally by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : Contact Apple for help with Apple ID account security - is that how you contacted them ?
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address to an account that you have access to for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I cannot access my email. Please help!

I cannot access my email. The email button takes me to a tree of options.. Icloud, aol, exchange, outlook, etc. when I choose icloud it asks for my username and password then it says I am already established. Well, that's great, now, how can I move forward with checking my email? And how come this happened all of a sudden??

Reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time for about 10 seconds until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data or settings. See if mail operates normally when your iPad comes back up.
If it doesn't, I've found it best to delete your mail accounts and reenter them.

I cannot access my email folders on my I phone 4s, how can I do this

I cannot access my email folders on my I phone 4s
I know this is possible as I was able to on my old I phone 4s before I lost it
can anyone help

Server stored mailboxes with an Exchange or IMAP account are accessible.
What is the account type?

I cannot access my emails on my ipad,

I cannot access my emails on my ipad, even though all data is entered correctly. Message still appears..... the mail server pop.orangehome.co.uk is not responding. Verify that you have entered the correct account info into Mail settings. I have!!!!

However according the description I have posted in my previous reply you should be setting POP
Orange Home
tap Settings
tap on Mail, Contacts, Calendars
tap Add Account
tap other
tap Add Mail Account
enter your account information and then tap save
please note: that the username is everything after the @ in the customers emails address
on the next page displayed you must type in the settings as shown for Incoming host name, Username, and Outgoing Host Name Make sure that at the top of the page POP is highlighted blue, then tap save the iPhone will then attempt to verify the POP account information
as standard the iPhone will attempt to set up the email account using SSL security Orange home email doesn't use this so the iPhone will prompt you with this message tap yes to set up without SSL
please be patient as it may take a few minuets for the iPhone to get to this point
the iPhone will then attempt to verify the POP account information again
In some circumstances the iPhone may ask you if you wish to connect without using SSL again Simply tap yes to continue Again please be patient as this process may take a while
the iPhone will then attempt to verify the POP account information again
once the iPhone has verified the POP settings it will briefly tick all of the information fields
then you should be able to see the account at the top of the screen and email should be ready to use
you now need to change the port number to 25 tap on the newly created account as shown above
tap on the SMTP under the Outgoing Mail Server
tap on the box under the Primary Server
the Server Port number needs to be changed to 25 as shown above tap on the Server Port to change this
If the email still doesn't send, press the home button and the on/off button together to reset

Cannot Access my Email - sub-account only

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