Cannot Access Network!

Yesterday, my phone tried to do the update. Update failed. I haven't been able to get network access ever since! Last night I plugged it into my computer and updated it, but that didn't fix it. I tried the troubleshooting steps online (taking out battery and sim and putting them back in, making sure airplane mode is off, data on, etc.) I still have nothing. I don't understand what's going on or how to fix it. I know I have 4G access here. After turning airplane mode on and off, I accessed it for a hot second, but now I'm back to no service. Any clues?

Hi! Thanks for the response. After posting this, I eventually did a live chat with a couple of Verizon agents. They figured out that the problem was my device ID was somehow lost when the software update failed. Since this was unable to be fixed, as the network no longer recognized my phone, I was sent a replacement phone. Bizarre problem, but I'm glad I was able to get a replacement! 

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             0x104ba8000 -        0x104ba9fff  appleprofilepolicyd ??? (???) <213612DA-05F9-3A89-AA89-A93F6E3EE4CC> /usr/libexec/appleprofilepolicyd
          0x7fff8869a000 -     0x7fff886bafff  libsystem_kernel.dylib ??? (???) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
    Process:         AppleSpell [281]
    Path:            /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
    Architecture:    x86_64
    UID:             501
      Thread 0x918        DispatchQueue 1
      User stack:
        27 ??? (in AppleSpell) [0x107332cf8]
          27 ??? (in AppleSpell) [0x107332faa]
            27 -[NSSpellServer run] + 74 (in Foundation) [0x7fff8d7392ea]
              27 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8b58cf2f]
                27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
                  27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                    27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                      27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x919        DispatchQueue 2
      User stack:
        27 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8f69e19e]
          27 kevent + 10 (in libsystem_kernel.dylib) [0x7fff886b17e6]
      Kernel stack:
        27 kqueue_scan + 416 (in mach_kernel) [0xffffff8000537bb0]
      Binary Images:
             0x107331000 -        0x1073edff7  com.apple.AppleSpell 1.7 (131) <6CF6E283-A7F1-37AA-A461-56AFD527396B> /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
          0x7fff8869a000 -     0x7fff886bafff  libsystem_kernel.dylib ??? (???) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b545000 -     0x7fff8b718ff7  com.apple.CoreFoundation 6.7 (635) <57446B22-0778-3E07-9690-96AC705D57E8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff8d5dd000 -     0x7fff8d8effff  com.apple.Foundation 6.7 (833.1) <618D7923-3519-3C53-9CBD-CF3C7130CB32> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8f69c000 -     0x7fff8f6aafff  libdispatch.dylib ??? (???) <698F8EFB-7075-3111-94E3-891156C88172> /usr/lib/system/libdispatch.dylib
    Process:         autofsd [72]
    Path:            /usr/libexec/autofsd
    Architecture:    x86_64
    UID:             0
      Thread 0x252        DispatchQueue 2
      User stack:
        27 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8f69e19e]
          27 kevent + 10 (in libsystem_kernel.dylib) [0x7fff886b17e6]
      Kernel stack:
        27 kqueue_scan + 416 (in mach_kernel) [0xffffff8000537bb0]
      Thread 0x253        DispatchQueue 6
      User stack:
        27 _dispatch_sig_thread + 45 (in libdispatch.dylib) [0x7fff8f6a09a4]
          27 __sigsuspend_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff886b1022]
      Kernel stack:
        27 wakeup + 992 (in mach_kernel) [0xffffff8000552580]
      Binary Images:
             0x106ad2000 -        0x106ad3fff  autofsd ??? (???) <0C88EC3A-8EA7-368E-832C-CF6FB08B1370> /usr/libexec/autofsd
          0x7fff8869a000 -     0x7fff886bafff  libsystem_kernel.dylib ??? (???) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8f69c000 -     0x7fff8f6aafff  libdispatch.dylib ??? (???) <698F8EFB-7075-3111-94E3-891156C88172> /usr/lib/system/libdispatch.dylib
    Process:         CIJScannerRegister [1035]
    Path:            /Library/Image Capture/Support/*/CIJScannerRegister.app/Contents/MacOS/CIJScannerRegister
    Architecture:    unknown
    UID:             501
    Process:         com.apple.dock.extra [204]
    Path:            /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
    Architecture:    x86_64
    UID:             501
      Thread 0x4cb        DispatchQueue 1
      User stack:
        27 ??? (in com.apple.dock.extra) [0x108764984]
          27 xpc_service_main + 440 (in XPCService) [0x7fff8fd008b9]
            27 NSApplicationMain + 867 (in AppKit) [0x7fff8eb1c52a]
              27 -[NSApplication run] + 463 (in AppKit) [0x7fff8e89e3d6]
                27 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in AppKit) [0x7fff8e8a1a95]
                  27 _DPSNextEvent + 659 (in AppKit) [0x7fff8e8a2191]
                    27 BlockUntilNextEventMatchingListInMode + 62 (in HIToolbox) [0x7fff8b8c2aae]
                      27 ReceiveNextEventCommon + 355 (in HIToolbox) [0x7fff8b8c2c21]
                        27 RunCurrentEventLoopInMode + 277 (in HIToolbox) [0x7fff8b8bb4ff]
                          27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
                            27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                              27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                                27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x4d2        DispatchQueue 2
      User stack:
        27 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8f69e19e]
          27 kevent + 10 (in libsystem_kernel.dylib) [0x7fff886b17e6]
      Kernel stack:
        27 kqueue_scan + 416 (in mach_kernel) [0xffffff8000537bb0]
      Binary Images:
             0x108763000 -        0x108767fff  com.apple.dock.extra 1.0 (1) <16A00A96-FFEF-3F2E-B629-453D3C51469E> /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
          0x7fff8869a000 -     0x7fff886bafff  libsystem_kernel.dylib ??? (???) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b545000 -     0x7fff8b718ff7  com.apple.CoreFoundation 6.7 (635) <57446B22-0778-3E07-9690-96AC705D57E8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff8b8b9000 -     0x7fff8bbdcfff  com.apple.HIToolbox 1.7 (???) <10FA3432-6638-39D9-8681-9E95298D239E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
          0x7fff8e899000 -     0x7fff8f491fff  com.apple.AppKit 6.7 (1138) <C8D2FDDA-B9D5-3948-A376-6B9B6F0596C6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
          0x7fff8f69c000 -     0x7fff8f6aafff  libdispatch.dylib ??? (???) <698F8EFB-7075-3111-94E3-891156C88172> /usr/lib/system/libdispatch.dylib
          0x7fff8fcff000 -     0x7fff8fd05ff7  com.apple.XPCService 1.0 (1) <7CD3F8A6-7F2A-36FB-B838-D7BB504DB894> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
    Process:         com.apple.security.pboxd [1028]
    Path:            /System/Library/PrivateFrameworks/RemoteViewServices.framework/XPCServices/com. apple.security.pboxd.xpc/Contents/MacOS/com.apple.security.pboxd
    Architecture:    unknown
    UID:             501
    Note:            Exited before symbolication
      Thread 0x857b       DispatchQueue 1
      User stack:
        27 ??? [0x108ed88b4]
          27 ??? [0x108ed9dd5]
            27 ??? [0x7fff8e89e3d6]
              27 ??? [0x7fff8e8a1a95]
                27 ??? [0x7fff8e8a2191]
                  27 ??? [0x7fff8b8c2aae]
                    27 ??? [0x7fff8b8c2c21]
                      27 ??? [0x7fff8b8bb4ff]
                        27 ??? [0x7fff8b57d216]
                          27 ??? [0x7fff8b57da04]
                            27 ??? [0x7fff8b57529c]
                              27 ??? [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x857c       DispatchQueue 2
      User stack:
        27 ??? [0x7fff8f69e19e]
          27 ??? [0x7fff886b17e6]
      Kernel stack:
        27 kqueue_scan + 416 (in mach_kernel) [0xffffff8000537bb0]
      Thread 0x85eb     
      User stack:
      Kernel stack:
        27 workqueue_exit + 1168 (in mach_kernel) [0xffffff80005a10d0]
      Binary Images:
    Process:         configd [15]
    Path:            /usr/libexec/configd
    Architecture:    x86_64
    UID:             0
      Thread 0x13c        DispatchQueue 1
      User stack:
        27 ??? (in configd) [0x1002f4fcc]
          27 ??? (in configd) [0x1002f5783]
            27 ??? (in configd) [0x1002f6088]
              27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
                27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                  27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                    27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x140        DispatchQueue 2
      User stack:
        27 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8f69e19e]
          27 kevent + 10 (in libsystem_kernel.dylib) [0x7fff886b17e6]
      Kernel stack:
        27 kqueue_scan + 416 (in mach_kernel) [0xffffff8000537bb0]
      Thread 0x142      
      User stack:
        27 thread_start + 13 (in libsystem_c.dylib) [0x7fff90f16b75]
          27 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff90f138bf]
            27 ??? (in configd) [0x1002f6a66]
              27 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8b58cf2f]
                27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
                  27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                    27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                      27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x16f      
      User stack:
        27 thread_start + 13 (in libsystem_c.dylib) [0x7fff90f16b75]
          27 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff90f138bf]
            27 ??? (in configd) [0x1003013dd]
              27 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8b58cf2f]
                27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
                  27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                    27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                      27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x172      
      User stack:
        27 thread_start + 13 (in libsystem_c.dylib) [0x7fff90f16b75]
          27 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff90f138bf]
            27 __select + 10 (in libsystem_kernel.dylib) [0x7fff886b0df2]
      Kernel stack:
        27 wakeup + 992 (in mach_kernel) [0xffffff8000552580]
      Thread 0x177      
      User stack:
        27 thread_start + 13 (in libsystem_c.dylib) [0x7fff90f16b75]
          27 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff90f138bf]
            27 pppcntl_run_thread + 2194 (in PPPController) [0x10073c142]
              27 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8b58cf2f]
                27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
                  27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                    27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                      27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x8624     
      User stack:
        27 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff90f16b85]
          27 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff886b1192]
      Kernel stack:
        27 workqueue_exit + 1904 (in mach_kernel) [0xffffff80005a13b0]
      Binary Images:
             0x1002f4000 -        0x10031dff7  configd ??? (???) <2F1DBCF7-E9C0-348D-B806-1AA71E536A84> /usr/libexec/configd
             0x10072e000 -        0x10076dfff  com.apple.SystemConfiguration.PPPController 1.7 (1.7) <DFB9B133-1E88-337B-8083-53DFB5E37E09> /System/Library/SystemConfiguration/PPPController.bundle/Contents/MacOS/PPPCont roller
          0x7fff8869a000 -     0x7fff886bafff  libsystem_kernel.dylib ??? (???) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b545000 -     0x7fff8b718ff7  com.apple.CoreFoundation 6.7 (635) <57446B22-0778-3E07-9690-96AC705D57E8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff8f69c000 -     0x7fff8f6aafff  libdispatch.dylib ??? (???) <698F8EFB-7075-3111-94E3-891156C88172> /usr/lib/system/libdispatch.dylib
          0x7fff90ec5000 -     0x7fff90fa2fef  libsystem_c.dylib ??? (???) <1D61CA57-3C6D-30F7-89CB-CC6F0787B1DC> /usr/lib/system/libsystem_c.dylib
    Process:         cookied [688]
    Path:            /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/Support/cookied
    Architecture:    x86_64
    UID:             501
      Thread 0x4d76       DispatchQueue 1
      User stack:
        27 ??? (in cookied) [0x100241edc]
          27 _cookied_main + 852 (in CFNetwork) [0x7fff8e153095]
            27 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8b58cf2f]
              27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
                27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                  27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                    27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:
        27 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]
      Thread 0x4d77       DispatchQueue 2
      User stack:
        27 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8f69e19e]
          27 kevent + 10 (in libsystem_kernel.dylib) [0x7fff886b17e6]
      Kernel stack:
        27 kqueue_scan + 416 (in mach_kernel) [0xffffff8000537bb0]
      Binary Images:
             0x100241000 -        0x100241ff7  cookied ??? (???) <FE3E60E6-147A-3E9F-ABA1-5909DFB522B2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/Support/cookied
          0x7fff8869a000 -     0x7fff886bafff  libsystem_kernel.dylib ??? (???) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b545000 -     0x7fff8b718ff7  com.apple.CoreFoundation 6.7 (635) <57446B22-0778-3E07-9690-96AC705D57E8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff8e064000 -     0x7fff8e1c7fff  com.apple.CFNetwork 520.0.13 (520.0.13) <67E3BB43-2A22-3F5A-964E-391375B24CE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
          0x7fff8f69c000 -     0x7fff8f6aafff  libdispatch.dylib ??? (???) <698F8EFB-7075-3111-94E3-891156C88172> /usr/lib/system/libdispatch.dylib
    Process:         coreaudiod [174]
    Path:            /usr/sbin/coreaudiod
    Architecture:    x86_64
    UID:             202
      Thread 0x3da        DispatchQueue 1
      User stack:
        27 ??? (in coreaudiod) [0x10a62f220]
          27 ??? (in coreaudiod) [0x10a69680a]
            27 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff8b57d216]
              27 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff8b57da04]
                27 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8b57529c]
                  27 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff886af67a]
      Kernel stack:

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    Keywords: Classic
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    Computer: vmDEV
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    Error value: C000020C [ also seen with code C00000C4]
    #2 (German error Messages from now on, we only use German OSes, the above english one is translated based on similar error Messages I found on the web) #
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    Hi,
    >>The applications run fine when launching from a FQDN share
    It sounds like a DNS suffix issue. When this issue occurs, please try to ping share on the client, then check if the corresponding IP address is correct. If the IP address is wrong, please adjust your settings of DNS to make sure that the client can resolve
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    Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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