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Hello kingsley2012,
It sounds like the Facebook app on your iPad is stuck on a specific page. I recommend following the steps in the article below for an issue like this (you can skip step 3 since it is not related to this issue):
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

I cannot accessing itues with windows i removed itunes and reinstall again but still i cannot connect to itune

i cannot accessing itunes with windows i removed itunes the same order it said on support and reinstall it again but still i cannot accessing itunes

Is it hanging while saying "Accessing iTunes Store"?

I cannot access ShaedDocs on Windows XP from my Macbook

I am getting this message every time I try to access the Shared Documents folder on Windows XP: "The operation cannot be completed because the original item for "SharedDocs" cannot be found."
I feel like I am about to lose my mind here. I have rebooted my mac and windows many times after adjusting various settings such as turning off file sharing on Windows and resetting my Network settings.
I tried turning off Windows Firewall and closing McAfee running processes on Windows and shutting down Avast Antivirus to no avail.
My only other thought is to uninstall McAfee and see if that was the problem.
Any help is greatly appreciated.

Wholly Krap! Uninstalling McAfee "2009 Total Protection" did the trick. I thought the software was garbage anyway. No clue why it would have so much trouble since the program viewed my Macbook as a "friend".

Cannot access itunes store windows 8.1?

I can run Itunes but if I try to access Itunes Store, Itunes stops with this message "Itunes has stopped working".
I am using windows PC running windows 8.1.

Here is the fix. I have Windows 8.1, too, and had the same problem. This fixed it. Be sure to reboot after you do the following. It works!
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
If you need help, let me know. It's a really simple fix.

Cannot access attachments from Windows users

Recently I've had a few emails from friends using Windows with attachments (usually daft videos or the like).
The message shows up in mail.app at being around 3Mb, for example, and in the mail list shows as having 2 attachments.
When I open the message it only shows 1 attachment (usually their little 10Kb signature graphic or some such), but not the main, large, attachment.
Anyone else experienced this, or found a solution?
Steve

I assume that both machines are on the same home network, and that there are no external gateways/routers/firewalls etc. in the way? No wireless networks?
Is the Windows machine XP, or something else? What are the firewall settings on the Windows machine? Can you access any other FTP site from the PC?

I cannot access my hotmail/windows live account from my home computer I get an error message, but accessing with another computer is no problem what can I do?

I have restarted the home computer several times and updated to firefox 4.0 I checked for enabling and disabling cookies and it says that 3rd party cookies are accepted and to keep until they expire

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

After update IOS from 6.0 to 7.1, my Apple Id cannot access to my Iphone due to the Apple ID that comment on IOS 7.0.2 was not matched to the old one.

I have gotten the problem after updated IOS to version 7.0.2. I signed up my IPhone with su* @pttplc.com as Apple ID via older IOS version and can use it normally but after I update the IOS version from 6.0 to 7.0.2, the Apple ID that commented on my IPhone is sx* @pxxxxx.com. It look like that the number of alphabet in Apple Id is not matched. The new one is less than the old one so I cannot log in my IPhone. After that I try asking for the new password but the new password was not send to su* @pttplc.com but send to my reserve e-mail instead. Please help me to fix the problem ASAP due to I cannot access IPhone for 2 month already.
Please suggest the solution to reset my IPhone to normal. Please advise ASAP. Thanks in advance.
PS. If you want any further information, please do not hesitate to let me know.
<Email Edited by Host>

Hey Suwat Chanpui,
Thanks for the question. I understand you are having issue relating to your Apple ID account after updating to iOS 7. The following articles may help to resolve your issue:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
If you recently changed your Apple ID and did not update your Apple ID on your device:
1. Tap Skip This Step to continue.
2. After completing iOS 7 setup, go to Settings > iCloud.
3. Scroll down and tap Delete Account, then enter your previous Apple ID and password.
4. If your Apple ID or password are not accepted, follow the steps in iOS 7: If you're asked for your previous Apple ID when signing out of iCloud.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
If you are instead experiencing issues with Activation Lock, the following articles may help to resolve your issue:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Thanks,
Matt M.

"Windows cannot access the specified device....

So Itunes has been giving me trouble for about a week. I occurred multiple problems and was able to fix all of them except for this one. I am the admin, and i have tried "Run as administartor". But every time i click on Itunes i get this error...
C:\Program Files (x86)\Itunes\Itunes.exe
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
I need some help here...

I think something ghastly may have happened to the Access Control Lists (ACLs) on your system, Lebz. There's just too many permissions errors cropping up for this to be a happenstance thing.
Usually, when people suffer from something like this, we try using a batch file for the subinacl tool. Unfortunately, the relavant script we use is designed for 32-bit systems:
[Solving setup errors by using the SubInACL tool to repair file and registry permissions|http://blogs.msdn.com/astebner/archive/2006/09/04/solving-setup-err ors-by-using-the-subinacl-tool-to-repair-file-and-registry-permissions.aspx]
In addition to the advice given by Mr Stebner in the Comments to that blog entry:
Hi Dharamg - The reset.cmd script currently doesn't work on 64-bit operating systems. I can post a fix later, but in the meantime, all you need to do is change the item that says %ProgramFiles% to say %ProgramFiles(x86)% instead and then it should run correctly. The error you see about "subinacl is not recognized..." means that the full path listed for subinacl.exe in reset.cmd doesn't match the location that it is actually installed on your system.
... I think it's plausible that you might need to add another line granting permissions to the Program Files (x86) folder too. But I'm not sure about that.
So, perhaps it might be best to post a query at the blog there, asking if you need to do that or not.

Hi. I am using a time capsule for few PC s. I have made 5 different account to access time capsule. but in windows when i enter account name and password for one account, i cannot access other accounts, because windows saves username

Hi. I am using a time capsule for few PC s. I have made 5 different account to access time capsule. but in windows when I enter account name and password for one account, i cannot access other accounts, because windows saves username. how can i prevent this from happenning. I really need to access all my accounts and dont want it to save automaticlly.

Why have 5 accounts if you need to access all of them.. just have one account?
Sorry I cannot follow why you would even use the PC to control the Time Capsule. Apple have not kept the Windows version of the utility up to date.. so they keep making it harder and harder to run windows with apple routers.

I copied a lot of photos from an iphone to a DVD using a Windows 7 laptop, now I cannot access those photos on the DVD. HELP!

I copied a lot of photos from an iphone to a DVD using a Windows 7 laptop, now I cannot access those photos on the DVD. HELP! In Windows Exlporer I can see the data on the disk in the details but when I click on it nothing appears as if there is nothing on it.

It should. So they aren't shown in the Last Import smart album, right? Try the following:
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - Run Option #4, Rebuild Database, followed by Option #1 if needed.
OT

Crashes when running applications from network share - "Windows cannot access the file for one of the following reasons"

Hi,
starting a couple of weeks ago, we get the following error(s) when running applications from a network share. We don't know what causes this, we are not aware of any major changes in our network infrastructure or client/Server configuration. We did upgrade
a lot of machines to Windows 8, but the issue also occurs on older Win7 computers.
We figured out a workaround though: The applications run fine when launching from a FQDN share (like
\\share.domain.Company.com) and only cause problems when running from
\\share directly. They have worked fine for years without FQDN though.
Any ideas?
Error Details (the Kind of error differs greatly):
# 1 #
Log Name: Application
Source: Application Error
Date: ...
Event ID: 1005
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: vmDEV
Description:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program XYZ
because of this error.
Program: XYZ
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional data
Error value: C000020C [ also seen with code C00000C4]
#2 (German error Messages from now on, we only use German OSes, the above english one is translated based on similar error Messages I found on the web) #
Name der fehlerhaften Anwendung: XYZ.exe, Version: 2015.0.496.5054, Zeitstempel: 0x54ea67c3
Name des fehlerhaften Moduls: clr.dll, Version: 4.0.30319.34014, Zeitstempel: 0x52e0b784
Ausnahmecode: 0xc0000006
Fehleroffset: 0x00026549
ID des fehlerhaften Prozesses: 0x13ac
Startzeit der fehlerhaften Anwendung: 0x01d055a854d36445
Pfad der fehlerhaften Anwendung: \\share\application.exe
Pfad des fehlerhaften Moduls: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Berichtskennung: 949ea933-c19b-11e4-bf04-78542e186754
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Anwendung: XYZ.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: Ausnahmecode c0000006, Ausnahmeadresse 720B6549
Stapel:
# 3 #
Anwendung: WpfApp.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Runtime.InteropServices.SEHException
Stapel:
   bei SP.Forms.AutoCompleteSelectionBase.OnEnter(System.EventArgs)
   bei System.Windows.Forms.Control.NotifyEnter()
   bei System.Windows.Forms.ContainerControl.UpdateFocusedControl()
# 4 #
Anwendung: WpfApp.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Runtime.InteropServices.SEHException
Stapel:
   bei System.IO.UnmanagedMemoryStream.ReadByte()
   bei System.IO.BinaryReader.ReadByte()
   bei System.IO.BinaryReader.Read7BitEncodedInt()
   bei System.Resources.ResourceReader._LoadObjectV2(Int32, System.Resources.ResourceTypeCode ByRef)
   bei System.Resources.ResourceReader.LoadObjectV2(Int32, System.Resources.ResourceTypeCode ByRef)
   bei System.Resources.ResourceReader.LoadObject(Int32, System.Resources.ResourceTypeCode ByRef)
   bei System.Resources.RuntimeResourceSet.GetObject(System.String, Boolean, Boolean)
   bei System.Resources.RuntimeResourceSet.GetObject(System.String, Boolean)
   bei System.Resources.ResourceManager.GetObject(System.String, System.Globalization.CultureInfo, Boolean)
   bei System.Resources.ResourceManager.GetStream(System.String, System.Globalization.CultureInfo)
# 5 #
Anwendung: WpfApp.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Runtime.InteropServices.SEHException
Stapel:
   bei System.Reflection.RuntimeParameterInfo.get_Name()
   bei System.Diagnostics.StackTrace.ToString(TraceFormat)
   bei System.Environment.GetStackTrace(System.Exception, Boolean)
   bei System.Exception.GetStackTrace(Boolean)
   bei System.Exception.ToString(Boolean, Boolean)
   bei System.Exception.ToString(Boolean, Boolean)
   bei System.Exception.ToString(Boolean, Boolean)
   bei System.Exception.ToString()
# 6 #
Name der fehlerhaften Anwendung: XYZ.exe, Version: 2015.0.496.5054, Zeitstempel: 0x54ea834f
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.17278, Zeitstempel: 0x53eeb460
Ausnahmecode: 0xe0434352
Fehleroffset: 0x00012f71
ID des fehlerhaften Prozesses: 0xa68
Startzeit der fehlerhaften Anwendung: 0x01d0559cb7ec4ed6
Pfad der fehlerhaften Anwendung: \\share\XYZ.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Berichtskennung: 010514d0-c190-11e4-bf04-78542e186754
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
# 7 #
Name der fehlerhaften Anwendung: XYZ.exe, Version: 2015.0.496.5054, Zeitstempel: 0x54ea7a6e
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.3.9600.17630, Zeitstempel: 0x54b0d74f
Ausnahmecode: 0xc0000006
Fehleroffset: 0x0006db27
ID des fehlerhaften Prozesses: 0x18dc
Startzeit der fehlerhaften Anwendung: 0x01d0559cb08529c3
Pfad der fehlerhaften Anwendung: \\share\xyz.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: ef389186-c18f-11e4-bf04-78542e186754
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Hi,
>>The applications run fine when launching from a FQDN share
It sounds like a DNS suffix issue. When this issue occurs, please try to ping share on the client, then check if the corresponding IP address is correct. If the IP address is wrong, please adjust your settings of DNS to make sure that the client can resolve
the share correctly.
If it's very hard to change the settings of the DNS for some reason, as a work around, we can add the entry into the clients' hosts file.
Best Regards.
Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Windows 7 pro client cannot access folders on server 2003 domain server

I added a windows 7 64 bit client to a server 2003 32 bit domain 3 weeks ago and file sharing was working fine until today, 5/4/12. Now, when trying to access shared folders that reside on the server,
I get the following "access denied" message:
[…folder…] is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
The user name could not be found.
Strangely enough...
The windows 7 client
can open shared folders that reside on the XP clients in the domain
All the XP clients in the domain can access the server 2003 folders
All the XP clients and the server 2003 machine can access shared folders and printers on the windows 7 client.
The windows 7 client can ping the server 2003 machine and vice versa
I can “see” the server in my network list, but when I click on it, I get the same “access denied” message listed above.
So... the only problem is that the windows 7 client cannot access folders that reside on the windows server 2003 machine. There must be some sharing setting that got changed
by a recent windows update.
Here is what I have done/verified so far on the windows 7 client:
In advanced sharing settings for Home/Work, Public and Domain profiles:
network discovery is enabled
file and print sharing is enabled
use user accounts and passwords to connect to other computers is selected (I also tried allowing windows to manage homegroup connections instead, but the problem remained.)
40 -56 bit encryption is enabled
In “gpedit.msc” Local Policies/Security Settings:
enabled the following policies:
Network access: Allow anonymous SID/name translation
Network access: Let Everyone permissions apply to anonymous users
disabled the following policies:
Network access: Restrict anonymous access to Named Pipes and Shares
Network access: Do not allow anonymous enumeration of SAM accounts
Network access: Do not allow anonymous enumeration of SAM accounts and shares
What am I missing? Are there policies on the server that need to be adjusted?
Please help! My business is crippled if I cannot access server files from this workstation. Thank you in advance.

As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous
steps should be helpful for many similar scenarios.  <o:p></o:p>
If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You
can also choose to unmark the answer as you wish.  <o:p></o:p>
In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar
problems.  <o:p></o:p>
Thanks!<o:p></o:p>
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

Excel Automation with Interop - Windows Service - Microsoft Excel cannot access the file

I have a windows console application, which automates Excel. In our scenario the application gets called from a Windows Service. If the console app is executed directly everything works fine. If the console app is executed through the Win Service, we get
the following error when trying to open the excel file:
Unhandled exception Occured : 'Microsoft Excel cannot access the file 'bla.xls'. There are several possible reasons:
The file name or path does not exist.
The file is being used by another program.
The workbook you are trying to save has the same name as a currently open workbook.'.'
The code snippet used to open the file:
xlApp = new Application();xlApp.Visible = false;xlApp.UserControl = false;xlApp.Application.ScreenUpdating = false;xlApp.DisplayAlerts = false;xlWorkbook = xlApp.Workbooks.Open( Filename: filePath, UpdateLinks: 2, IgnoreReadOnlyRecommended: true, Editable: false);
The console app and windows service are running on a Win Server 2008 64-bit OS with Excel 2013 32-bit installed. The service is running with a special user account, which has all the right permissions on accessed files and folders. The excel process is also
started with the same account (I cheched that one).
I already tried to do the following, but to no avail:
Run excel.exe /automation -> worked fine
Created the folders and also gave full control to the account under which the service is run (even gave full control to Everyone)
C:\Windows\SysWOW64\config\systemprofile\Desktop
C:\Windows\System32\config\systemprofile\Desktop
Configured DCOM
Excel Application -> Identity -> Specific user account
Excel Application -> Identity -> Interactive User
Excel Application -> Security -> Launch permissions -> Everyone full control
Several combinations of the above
So I really am stuck with this problem right now. Any input on this is appreciated.

I have a windows console application, which automates Excel. In our scenario the application gets called from a Windows Service. If the console app is executed directly everything works fine. If the console app is executed through the Win Service, we get
the following error when trying to open the excel file
Microsoft does not currently recommend, and does not support, Automation of Microsoft Office applications from any unattended, non-interactive client application or component (including ASP, ASP.NET, DCOM, and NT Services), because Office
may exhibit unstable behavior and/or deadlock when Office is run in this environment.
If you are building a solution that runs in a server-side context, you should try to use components that have been made safe for unattended execution. Or, you should try to find alternatives that allow at least part of the code to run client-side.
If you use an Office application from a server-side solution, the application will lack many of the necessary capabilities to run successfully. Additionally, you will be taking risks with the stability of your overall solution.
You can read more about that in the
Considerations for server-side Automation of Office article.

Windows Cannot Access Specific Device, Path or File While Using Adobe Reader XI, Version 11.0.06

Hello,
Recently, I have been experiencing a minor problem with the Adobe Reader XI Program loaded on my computer. When clicking the data fields on PDF versions of various forms to enter numerical or text information, a dialogue box with a small white X in a red circle on the left side of the title bar pops open and is titled:
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
There is another white X in a red circle symbol displayed in the message field of the dialogue box along with the following message:
Windows cannot access the specific device, path, or file. You may not have the appropriate permissions to access the item.
There is also an “OK” Button displayed on the right side of the lower margin of the dialogue box.
Although the dialogue box is repeatedly displayed whenever I click on a data field, the program still allows me to enter and save the numerical and text information that is entered in each data field.
My computer is a Hewlett-Packard Envy 23-d034 TouchSmart All-In-One Desktop Personal Computer with a Windows 8.1 Operating System that has all applicable Important and Recommended Windows Updates installed. The Adobe Reader XI Program is the latest version, Version 11.0.06, and I have confirmed that there are no updates for the program at this time.
Could you suggest any recommended actions to correct this problem with the Adobe Reader XI Program?

unfortunately no. i have a problem in my computer that doesn't let me do that.
this is th entire message though and it appears on the background of the program trying to load. all you can see is the frame of Rreader, and immediatly after that it shuts down

User cannot access redirected Documents folder, but can connect to share in Windows Explorer and access folder on server

I am in the final stages of a cross-forest migration. Users have Windows 7 workstations with redirected folders on a Windows Server 2012 box running in the old forest. User accounts were not migrated. The accounts in use have always
been in the "new" forest. One of our challenges was the large volume of data in redirected folders. I made sure users in the target forest had continued to have access to their redirected folders in the old forest and robocopied
the entire users share, copying the permissions with the files. By doing incremental robocopies, we can get a final copy done now in about six hours. The plan was simple: copy the files, do an incremental copy every night, on the night of the cutover
change the folder redirection policy Documents path from
\\oldserver\users\%USERNAME% to
\\newserver\users\%USERNAME%. The policy is configured to NOT copy user files from the existing folder to the new redirected folder. Everything was going well until I tested the policy change. After the folder redirection policy is updated
and applied, the user cannot access the private Documents folder. For example, user Chester Tester logs on as ctester. I open Windows Explorer and click the Documents shortcut. I see one subfolder, which is subfolder of Public Documents.
So I can look at Public Documents but when I click on the Documents folder (Under the Documents library link) I get an access denied error. Now for the kicker, if I open another Windows Explorer window and edit the address bar to
\\newserver\users\ctester, I can navigate the Documents folder tree and see my thousands of documents. What the ....?
I'm hoping this is something really simple to fix!
TIA

HI Vivian,
Thank you for your reply. Yes, the path in Group Policy Folder Redirection Root Path was updated to
\\NEWSERVER\users. I had planned to point this to the distributed file system, so the first used was actually
\\domain\dfs\users. To simplify things I have backed off to copying to just a normal share
\\newserver\users.
We are using BASIC folder redirection and we create a folder for each user under the root path.
We did not want the policy to move content, as we were seeing users requiring 15-20 minute logon times (or higher) after the policy is changed.
Grant the User exclusive right to Documents - Disabled
Move the contents of Documents to the new location - Disabled
Related folder settings
Video - Follow Documents
Music - Follow Documents
Pictures - Follow Documents
Now when I change the folder redirection from old server to new server I now have TWO My Documents folders in the user's redirection folder on the server. The redirected Documents points to an empty folder set. The copied folders with all user
data are there, but folder redirection refuses to recognize the original folder.
I am looking at the full view of the folder, nothing hidden, so I'm wondering how a folder can have two subfolders with the exact same name. For now, I just want the redirection to move from the old server to the new server properly. I deleted
the new My Documents folder, rebooted the user's workstation and tried again. The behavior repeats itself, i.e., a new My Documents folder is always created when the redirection policy is changed from the old server to the new server. The environment
has about 1500 users with approximately 1.3TB of data in the redirected Documents folders. OUCH!

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