Cannot access payment information for my account

I Changed my credit card details on my account but purchase have been blocked, cannot access this information to verify it

What happens when you try to do a purchase, and what information can't you access and verify ?

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    # 6 #
    Name der fehlerhaften Anwendung: XYZ.exe, Version: 2015.0.496.5054, Zeitstempel: 0x54ea834f
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.17278, Zeitstempel: 0x53eeb460
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    Startzeit der fehlerhaften Anwendung: 0x01d0559cb7ec4ed6
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    Berichtskennung: 010514d0-c190-11e4-bf04-78542e186754
    Vollständiger Name des fehlerhaften Pakets:
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    Name des fehlerhaften Moduls: ntdll.dll, Version: 6.3.9600.17630, Zeitstempel: 0x54b0d74f
    Ausnahmecode: 0xc0000006
    Fehleroffset: 0x0006db27
    ID des fehlerhaften Prozesses: 0x18dc
    Startzeit der fehlerhaften Anwendung: 0x01d0559cb08529c3
    Pfad der fehlerhaften Anwendung: \\share\xyz.exe
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    Berichtskennung: ef389186-c18f-11e4-bf04-78542e186754
    Vollständiger Name des fehlerhaften Pakets:
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    Hi,
    >>The applications run fine when launching from a FQDN share
    It sounds like a DNS suffix issue. When this issue occurs, please try to ping share on the client, then check if the corresponding IP address is correct. If the IP address is wrong, please adjust your settings of DNS to make sure that the client can resolve
    the share correctly.
    If it's very hard to change the settings of the DNS for some reason, as a work around, we can add the entry into the clients' hosts file.
    Best Regards.
    Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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