Cannot access purchased apps

In the App Store and logged in on my my iPad 3. When trying to access my purchased apps, it keeps saying "loading" and never loads. This has been going on for several hours. I have closed the App Store and restarted. I have turned off the iPad and done a restart.

It is doing the same thing to me. There is also a problem with Genius going on in the App store currently and I read in another post here earlier today that Apple knows about the issue and is working on it.
Take that for what it is worth, but other users have also posted about the problems as well, so I would have to say that the issue is on the Apple server and they will have to fix it.
Sit tight and try back later.

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Cannot access purchased apps after reinstall and ID change

I had a security breach on my mac, so I reloaded and reinstalled my OS and changed my apple ID, now I cannot access purchased apps from the app store. I can access the ones I did not purchase, it just applies to the ones I bought. Any ideas how to retrieve them?

OK, and when you say you cannot access purchased apps, I need to know what you mean by that. Where are you trying to access them? What happens when you try to access them? If you are getting some sort of error message, what is it (exactly).
Cheers,
GB

Bought a MacBook Pro for granddaughter for college and she cannot access the app store to purchase apps needed for class. Always gets security questions that she did not set up and therefore she is denied access. But it does show her redeemable balance.

I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
What can she do?

If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Cannot update purchased apps.

I recently change credit card detail in my apple ID since the old one stolen. Now, I cannot update purchased apps the one I bought with my old credit card. Please tell me how to resolve this problem.

Are you trying to access ITunes or the App Store? You can also try to change it through iTunes.
1. Go to iTunes
2. Click on the ITunes Store on the left hand side.
3. Log in if it wants you to.
4. If you look at the top of the iTunes window you will see your apple ID. Click on it.
5. Login again. This will let you access your account.
6. Click on View My Account.
7. You can see all of your info now, including your payment options.
See if you can edit it this way.
If you can't get with those three options, try calling Apple. Those are the only ways that you can yourself, but if you call I bet they can resolve it relatively fast.

HT204053 I cannot access the app store because it wants to access an @me Apple ID that no longer works. How do I eliminate this ID so I can access apps?aid

I cannot access the app store because the iPad is requesting a password to an Apple ID that does not exist. The app store seems to be using an @me iCloud address as the Apple ID. This is not my ID or email addresses. How can this be changed to my Apple ID?

Easy, just sign out then back in again.
iOS: Changing the signed-in iTunes Store account
http://support.apple.com/kb/HT1311

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

Hey 8325,
There's an article that goes over what to do when you're having issues connecting to the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
You'll want to follow the steps in the "Troubleshooting on an iPhone, iPad, or iPod touch" section.
Take care,
Delgadoh

Cannot download purchased app on macbookair and iphone 5

I cannot download purchased apps such as keynote, numbers and pages on my macbook air and couldn't download these as well including purchased whats app on my iphone. Pelase help.
When I clicked on the 'purchases' tab in itunes store, it says no apps purchased. BUT when i checked purchased items, there it lists all the items i purchased.
I went to itunes and tried to purchase whats app once more using macbook air, there it says 'downloaded' but nowhere to be found. This confused me.
I have contacted i tunes store many times byt they couldn't help me.
Please help

Usually this means that you have more than one iTunes account, and you are logged in to the wrong account (or a different account than the one the apps were purchased with).

I cannot access my apps through wifi or data usage.After tapping the screen it will start to load then stops.

I cannot access my apps (candy crush or fb) through wifi or data useage. It will start to load then returns back to the home screen.

Answered in your other thread - you only need to post once.

Cannot access iPad Apps Screen

While playing solitaire on my iPad, the screen froze. Cannot access my Apps screen. Tried turning off and on. Siri is available, but no help. How can I retrieve my Apps Screen icons? Thanks

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

N97 Mini Cannot access Installed apps.

I haven't installed any new applications games or widgets recently. But suddenly yesterday I started getting this error "System error" after which I am unable to access the Installed apps under Application manager.
I wanted to troubleshoot the error and hence I thought of uninstalling apps to see which one is causing this problem.
Screenshot
I get this error as soon as I start my phone.
Disabled Phone Guardian and stopped getting this error.
Still cannot access Installed apps. to uninstall any application.

I managed to find a workaround. 1. Connect the phone with a computer in usb mode. 2. start installed apps 3. remove a couple 4. disconnect from the computer 5. Now you should be able to access the installed applications . 6. try to remove a few. from what I have read it cannot handle more than 60 or 100 applications

5 of my apps in the app store on my I pad are frozen at installing. I cannot access the apps to usze them or complete the update process.

My ipad app store is frozen for 5 apps insalling. I cannot access the apps or finish installing updates

If the App Store itself is frozen, quit the app completely and reboot the iPad.
Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If the updates themselves have stalled - try some of these things and see if they help.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
I've also seen it suggested that people try downloading a free app from the store onto the iPad (as that seems to reset something), and then re-try the apps - the free app can then be deleted.

Cannot access to apps store or apps

I have an ipad, second genertion. Since a few days, I cannot access to apps store neither any apps that I have. My ipad keeps asking me my itunes password, every time I acces to any app. Fullfilling the password doesn't solve the issue. I checked my password, it is the correct one. I checked under settings iTunes and App store and I cannot make the ipad to accept my password.
i am currently outside my country, is it because of this ?
Thanks for your help, I need my ipad to work
I am using operating system 8.1.2
my model is : MC707FD/A
I have 1.1GB spare capacity
thanks
olivier

Hi Try a Reboot press & hold power button & menu button hold both down until you see Apple Logo After that Sign out of itunes then Sign back in. Cheers Brian

HT4623 I updated my IPad to the latest IOS -- everything works except I cannot access the App Store -- I can access Itunes -- how do I fix this?

I updated to the new IOS and I cannot access the App Store -- everything else works -- even ITunes -- what do I do to fix this?

1. Make sure internet is working
2. Make sure you are using the latest software
3. Settings>General>Date and Time>Set Automatically>On
4. Make sure Time Zone is correct
5. Try restart iPad

I can not access purchased apps on ios 6

I updated ipad 3 to ios 6, I am now unable to access purchased apps. The screen shows "loading", then just a blank screen. Same on iPhone 5. Any help?

HI Robyn ..
Try reseetting your password using the iforgot link here > Apple ID: "This Apple ID has been disabled for security reasons" alert appears

Cannot access purchased apps

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